Uniting | Client Administration Team Leader
vor 4 Wochen
Client Administration Team Leader – Full-time Closed Period Contract Until September 2025, role base – Hybrid work model.
Ideally, this role is looking to commence from mid-Jan 2025.
Be Part of Something Bigger : Join a team where your leadership and empathy can create lasting change.
Grow & Inspire : Coach and mentor a small, dedicated team, helping them thrive and succeed.
Base Salary + Super and NFP Salary Packaging Benefits (extra $18,550 tax-free) - Take home more pay.
About Uniting
At Uniting, we believe in taking real steps to make the world a better place.
We work to inspire people, enliven communities, and confront injustice.
We are imaginative, respectful, compassionate and bold.
Role Purpose
As part of our Finance Shared Services Division, the Client Administration Team is the central point of contact for all things related to client transactions and finance queries, especially within our Ageing Services.
Your role as the Team Leader will focus on administration and client enquiry management, helping clients with finance-related enquiries and ensuring prompt, thoughtful follow-up and resolution.
Why this Role Matters
This isn't just about managing client accounts—this role is Team Lead focused on assisting clients with finance administration and account-related enquiries, as well as leading the team processing data entry and managing client enquiries in the streams of Home and Community care, Independent Living, and other Housing programs.
About the Role
Lead & Inspire: Mentor and coach your team to deliver excellent client service, helping them grow and succeed.
Client-Centric Focus: Handle day-to-day operational activities with a compassionate and client-first approach, including account data entry, client follow-ups, and ad-hoc financial processes.
Financial Reporting: Prepare and issue financial reports, ensuring that everything aligns with budgets and policy guidelines.
Manage current legislation requirements.
Collaboration: Liaise with other Uniting teams and external government services (like Centrelink and Medicare) to resolve client financial issues.
Operational Excellence: Oversee all aspects of the team's day-to-day process, ensuring data integrity, compliance, and that all accounts are managed with precision and care.
About You
Ideally, you'll have 3 years of experience leading teams and managing operational administration processes along with a proven ability to work compassionately and collaboratively with clients.
Experience in the aged care or community sector would be highly desirable, but what's most important is your confidence, communication skills, and commitment to supporting both your team and our clients.
Even Better If You Have:
A Diploma or Degree in Management or Accounting.
Experience working in the Aged or Community sector.
People Management experience.
What We Offer You
A rewarding career with a leading human services organisation.
Up to $18,550 NFP salary packaging available.
Access to our U rewards program with exclusive discounts.
Flexible work hours for work-life balance.
Access to Fitness Passport – Live your best life.
A supportive, inclusive, and collaborative work environment.
Opportunities for professional growth.
Purchase of additional leave.
How to apply: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.
Please apply today
For all questions, please don't hesitate to contact Fabio Ioviero via email at .
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