Aged Care Client Services Officer
vor 1 Monat
Aged & Disability Support (Community Services & Development) Full time South Burnett Care's vision is to be the premier provider of Community Care in the South Burnett.
We are a locally managed not-for-profit organisation with over 45 years experience in delivering Aged and Disability support services.
We are looking for a person who can live by our organisational values and has a genuine desire to make a difference in a customer-focused model of care with integrity and innovation.
In this role, you will work in the Aged Care Team providing client-focused service delivery.
The successful person will apply their skills and passion to the role helping to deliver comprehensive, coordinated, and integrated services to our clients.
About the Role The Aged Care Client Services Officer is responsible for supporting all aspects of efficient and effective application and operation of a range of Aged Care Support Programs.
The broad responsibilities are: Establish quality relationships with clients to ensure the right level of support is provided.
Ensure ongoing consultation with clients/carers and colleagues regarding client/carer needs.
Work with the team to support the management of clients in all aspects of their service delivery.
Support the building and maintenance of relationships with Health and Aged Care services.
Proactively apply your knowledge of the issues facing older people and their carers in a community setting to support our communities.
Work cooperatively with the organisational teams and Support Workers to deliver high-quality outcomes for clients.
Ensure that programs achieve required outcomes balanced with client needs.
Design, monitor, and evaluate client Support Plans and goals on a regular basis.
Be a part of building a quality culture and support of the broader Aged Care team.
Qualifications & Experience Certificate III in Individual Support (Disability or Aged Care) or other relevant qualifications and/or experience in the industry.
Excellent communication, negotiation, problem-solving, and conflict resolution skills.
Ability to assess medical, social, environmental factors, and the degree of functional ability of clients.
Ability to multitask, meet deadlines, and work in an evolving environment.
Experience/understanding of Aged/Disability Care Sector and the ability to manage a client case load in a Community Care Service Model.
Experience in supporting clients to manage their plans as well as developing client-focused Service Delivery plans.
Demonstrated ability to arrange services to provide safe, appropriate, and responsive quality community care.
Ability to work with a diverse support team and manage client and staff relationships.
Good computer and technology skills and the ability to utilise a computerised customer management system with familiarity of the Microsoft Office Suite.
Mandatory Requirements Current National Police Check (we will arrange this).
NDIS Worker Screening (Yellow Card).
Working with Children Check (Blue Card).
Current vaccinations for Influenza and COVID-19 (x2).
Valid Driver's Licence.
Current Vehicle Registration and Comprehensive Insurance.
How to Apply: Apply by following the link and include: A covering letter outlining your interest in and suitability for the role.
Resume including the contact details of two current professional referees.
Your application will include the following questions: How many years' experience do you have as a client services officer?
Which of the following Microsoft Office products are you experienced with?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Community Care Officer?
Have you completed a qualification in community services?
Do you have a current Australian driver's licence?
Do you have customer service experience?
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