Client Services Case Managers
Vor 6 Tagen
Client Services Case Managers - Growing BusinessPlacement Specialists and Home Care Specialist (Case Managers)$39.59 post training + Superannuation + Uncapped Bonuses1 year anniversary pay riseNow Hiring for intake starting Monday 13th January 2025Customer ServiceMultiple Part Time and Full-time roles available - 30-38 hours per week.Help families in placing into residential aged care and finding Home Care Providers.Become part of an innovative and fun environment within Australia's largest aged care placement team.Join our rapidly growing company and help families place their loved ones into residential aged care.We are seeking individuals who are highly empathic, self-managed, and can handle difficult scenarios. Work within our client services team in our central Southport office. Be part of a team of dedicated aged care specialists who assist families looking to place their loved ones into residential aged care.What's the role?Interact over the phone with families who require assistance with placement into aged care and finding Home Care Providers.Use internal systems to understand care needs and budgets, and then shortlist and present options that match family preferences.Answer client questions relating to residential aged care or Home Care.Cultivate and build a relationship with the client by providing empathy and reassurance.Offer individual client information and advice tailored to their personal situation.Provide families with the most up-to-date information regarding aged care overall.Casual roles require flexible availability across a fortnightly schedule.Who are you?6+ Months Experience in telephone/call centre environment within a customer service, sales, and/or retention role (e.g., insurance, travel, banking) preferred but not essential.Evidence of achieving KPI's and handling high volumes of daily calls (inbound and outbound).Strong written and verbal communication skills.Strong computer literacy and intuition to problem solve.Mature approach and the ability to work autonomously within a team environment.A strong commitment to the role in helping families place their loved ones into aged care.Experience in aged care is preferred, but not essential.If you enjoy talking with people and bringing comfort to families during a stressful time, then this could be the role for you.About Aged Care DecisionsOur mission is to bring comfort to people by empowering them in their residential aged care experience. That is why we go above and beyond in every aspect of the company to support families on their aged care placement journey.How to applyPlease apply through the Apply Link, and include a cover letter and CV addressed to:Please indicate why you believe you have a mature and empathetic approach and how it has helped in creating client outcomes.All final applicants for this position will be asked to provide a National Police Clearance.Your application will include the following questions:Do you have a current Police Check (National Police Certificate) for employment?Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Service Case Manager?Have you worked in a call centre before?Do you have customer service experience?
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Client Services Case Managers
Vor 4 Tagen
Gold Coast, Österreich Tideri Jobbörse VollzeitClient Services Case Managers - Growing Business Placement Specialists and Home Care Specialist (Case Managers) $39.59 post training + Superannuation + Uncapped Bonuses 1 year anniversary pay rise Now Hiring for intake starting Monday 13th January 2025 Customer Service Multiple Part Time and Full-time roles available - 30-38 hours per week.Help families in...
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Client Services Manager
vor 2 Monaten
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Client Services Manager
vor 1 Monat
Gold Coast, Österreich Tideri Jobbörse VollzeitRight at Home Gold Coast offers in-home supportive care services for older Australians, disabled adults, and individuals recovering from hospital stays.Our organisation is part of an international network with over 700 offices across eight countries.Our dedicated team of carers, including Registered Nurses, Enrolled Nurses, and Personal Care Workers, are...
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Central Coast, Österreich Buscojobs VollzeitJob Req IDHome Affairs-LocationNSW; ACT; NT; QLD; SA; TAS; VIC; WAClassificationAPS Level 5- $80,748.00 and $87,572.00 plus 15.4% super (part time pro-rata)Employment TypeOngoing (Permanent), Full-time / Part-timeFlexible workFlexible arrangements consideredContact OfficerToni Najdov onApplications close on 25 / 11 / 2024 at 11 : 59pm AEST (midnight) - Late...
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Senior Client Services Officer
vor 1 Tag
Gold Coast, Österreich Tideri Jobbörse VollzeitWe are currently working with a successful financial planning firm recruiting a Senior Client Services Officer to work as part of an excellent team supporting the director of the firm who has over 15 years of experience in the industry.This role is to enhance client relationships and ensure all support is streamlined for the firm.About the role: Calendar...
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Gold Coast, Österreich Tideri Jobbörse VollzeitMCCGC/CURA Community Services – Southport QLD About UsMulticultural Communities Council Gold Coast (MCCGC) has a vibrant 40-year history, firmly anchored in our dedication to nurturing diversity and championing multicultural communities.Since our inception in 1983, we have embarked on a remarkable journey.We envision a community that embraces inclusivity,...
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Gold Coast, Österreich Home Care Assistance VollzeitHome Care Assistance Gold Coast – Southport QLD Home Care Assistance Gold Coast is seeking a Case Manager to join us in our mission to Change the Way the World Ages. We provide older adults with quality care that enables them to live happier, healthier lives at home. Our services are distinguished by the calibre of our caregivers, the responsiveness of our...
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Gold Coast, Österreich Tideri Jobbörse VollzeitRemuneration: $53.84 per hour + 11.5% Super Make a meaningful difference with UnitingCare We're looking for someone who wants to make the world a little better through small moments that leave big impacts.To build meaningful relationships and make a difference in the lives of others.An integral part of our Homelessness Service as a Case Worker, you'll be...
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