Client Services Case Managers
vor 2 Monaten
Client Services Case Managers - Growing Business Placement Specialists and Home Care Specialist (Case Managers)
$39.59 post training + Superannuation + Uncapped Bonuses
1 year anniversary pay rise
Now Hiring for intake starting Monday 13th January 2025
Customer Service
Multiple Part Time and Full-time roles available - 30-38 hours per week.
Help families in placing into residential aged care and finding Home Care Providers.
Become part of an innovative and fun environment within Australia's largest aged care placement team.
Join our rapidly growing company and help families place their loved ones into residential aged care.
We are seeking individuals who are highly empathic, self-managed, and can handle difficult scenarios.
Work within our client services team in our central Southport office.
Be part of a team of dedicated aged care specialists who assist families looking to place their loved ones into residential aged care.
What's the role?
Interact over the phone with families who require assistance with placement into aged care and finding Home Care Providers.
Use internal systems to understand care needs and budgets, and then shortlist and present options that match family preferences.
Answer client questions relating to residential aged care or Home Care.
Cultivate and build a relationship with the client by providing empathy and reassurance.
Offer individual client information and advice tailored to their personal situation.
Provide families with the most up-to-date information regarding aged care overall.
Casual roles require flexible availability across a fortnightly schedule.
Who are you?
6+ Months Experience in telephone/call centre environment within a customer service, sales, and/or retention role (e.g., insurance, travel, banking) preferred but not essential.
Evidence of achieving KPI's and handling high volumes of daily calls (inbound and outbound).
Strong written and verbal communication skills.
Strong computer literacy and intuition to problem solve.
Mature approach and the ability to work autonomously within a team environment.
A strong commitment to the role in helping families place their loved ones into aged care.
Experience in aged care is preferred, but not essential.
If you enjoy talking with people and bringing comfort to families during a stressful time, then this could be the role for you.
About Aged Care Decisions
Our mission is to bring comfort to people by empowering them in their residential aged care experience.
That is why we go above and beyond in every aspect of the company to support families on their aged care placement journey.
How to apply
Please apply through the Apply Link, and include a cover letter and CV addressed to:
Please indicate why you believe you have a mature and empathetic approach and how it has helped in creating client outcomes.
All final applicants for this position will be asked to provide a National Police Clearance.
Your application will include the following questions:
Do you have a current Police Check (National Police Certificate) for employment?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Service Case Manager?
Have you worked in a call centre before?
Do you have customer service experience?
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