Client Services Case Managers
vor 2 Monaten
Client Services Case Managers - Growing BusinessPlacement Specialists and Home Care Specialist (Case Managers) $39.59 post training + Superannuation + Uncapped Bonuses 1 year anniversary pay rise Now Hiring for intake starting Monday 13th January 2025 Customer Service Multiple Part Time and Full-time roles available - 30-38 hours per week.Help families in placing into residential aged care and finding Home Care Providers.Become part of an innovative and fun environment within Australia's largest aged care placement team.Join our rapidly growing company and help families place their loved ones into residential aged care. We are seeking individuals who are highly empathic, self-managed, and can handle difficult scenarios.
Work within our client services team in our central Southport office.
Be part of a team of dedicated aged care specialists who assist families looking to place their loved ones into residential aged care.
What's the role? Interact over the phone with families who require assistance with placement into aged care and finding Home Care Providers.Use internal systems to understand care needs and budgets, and then shortlist and present options that match family preferences.Answer client questions relating to residential aged care or Home Care.Cultivate and build a relationship with the client by providing empathy and reassurance.Offer individual client information and advice tailored to their personal situation.Provide families with the most up-to-date information regarding aged care overall.Casual roles require flexible availability across a fortnightly schedule.Who are you? 6+ Months Experience in telephone/call centre environment within a customer service, sales, and/or retention role (e.g., insurance, travel, banking) preferred but not essential.Evidence of achieving KPI's and handling high volumes of daily calls (inbound and outbound).Strong written and verbal communication skills.Strong computer literacy and intuition to problem solve.Mature approach and the ability to work autonomously within a team environment.A strong commitment to the role in helping families place their loved ones into aged care.Experience in aged care is preferred, but not essential.If you enjoy talking with people and bringing comfort to families during a stressful time, then this could be the role for you.
About Aged Care Decisions Our mission is to bring comfort to people by empowering them in their residential aged care experience.
That is why we go above and beyond in every aspect of the company to support families on their aged care placement journey.
How to apply Please apply through the Apply Link, and include a cover letter and CV addressed to:
Please indicate why you believe you have a mature and empathetic approach and how it has helped in creating client outcomes.
All final applicants for this position will be asked to provide a National Police Clearance.
Your application will include the following questions:
Do you have a current Police Check (National Police Certificate) for employment?Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Service Case Manager?Have you worked in a call centre before?Do you have customer service experience? #J-18808-Ljbffr
-
Client Services Case Managers
vor 2 Monaten
Gold Coast, Österreich Tideri Jobbörse VollzeitClient Services Case Managers - Growing Business Placement Specialists and Home Care Specialist (Case Managers) $39.59 post training + Superannuation + Uncapped Bonuses 1 year anniversary pay rise Now Hiring for intake starting Monday 13th January 2025 Customer Service Multiple Part Time and Full-time roles available - 30-38 hours per week.Help families in...
-
Client Services Manager
vor 3 Monaten
Gold Coast, Österreich Right At Home VollzeitRight at Home Gold Coast offers in-home supportive care services for older Australians, disabled adults, and individuals recovering from hospital stays. Our organisation is part of an international network with over 700 offices across eight countries. Our dedicated team of carers, including Registered Nurses, Enrolled Nurses, and Personal Care Workers, are...
-
Client Services Manager
vor 3 Monaten
Gold Coast, Österreich Tideri Jobbörse VollzeitRight at Home Gold Coast offers in-home supportive care services for older Australians, disabled adults, and individuals recovering from hospital stays.Our organisation is part of an international network with over 700 offices across eight countries.Our dedicated team of carers, including Registered Nurses, Enrolled Nurses, and Personal Care Workers, are...
-
Client Services Officer
vor 1 Monat
Gold Coast, Österreich Centaur Financial Services VollzeitCentaur Financial Services is an award-winning Gold Coast financial planning firm, proudly located in The Rocket Building in Robina, Queensland. We have a profound emphasis on client service, building lasting relationships, and delivering reliable outcomes to assist our clients with achieving their personal and financial goals.Who Are We?Centaur Financial...
-
Case Manager
vor 1 Monat
Gold Coast, Österreich Imagine Your Career With Churches Of Christ VollzeitAged & Disability Support (Community Services & Development) Position: Case ManagerLocation: Benowa, Gold Coast RegionEmployment Type: Full timeSalary: Up to $15,900 p.a Salary-packaging benefitsHighlighting the importance of this role This position is responsible for aiding in the operational support functions of the Home Care Team, focused on connecting...
-
Team Leader Aod Services Youth
vor 1 Monat
Gold Coast, Österreich Lives Lived Well VollzeitYouth Outreach Programs Gold Coast provides a client centred, stepped care model offering individual and group counselling, pre-and post-rehabilitation support, relapse prevention, case management, school-based clinics, care planning and care coordination for young people aged 12-29 who may be experiencing issues with Alcohol and Other Drugs (AOD), dual...
-
Cost Managers/Senior Cost Managers
vor 3 Monaten
Central Coast, Österreich Turner & Townsend Group VollzeitCost Managers/Senior Cost Managers - Australia wide Full-time Turner & Townsend is an independent professional services company specialising in programme management, project management, cost management and consulting across the property, infrastructure and natural resources sectors.Due to significant growth and ongoing delivery success with our clients...
-
Case Manager
vor 1 Monat
Gold Coast, Österreich Churches Of Christ In Queensland VollzeitSalary packaging benefits and 5 weeks annual leaveRewarding role with a positive impact on our client's livesHervey bay LocationChurches of Christ, Home Care, Hervey Bay Case Manager Permanent, Part Time Imagine a career with Churches of Christ Our values encourage us to be accepting of differences and embrace all.Our size and variety offer you real choices...
-
Project Managers
vor 2 Monaten
Gold Coast, Österreich Ampersand International VollzeitSeeking two highly skilled and experienced Senior Project Managers to join a dynamic technology team.Salary: $150k+ Super (negotiable for excellent candidates)Location: Gold CoastFlexibility: Hybrid working weekFIXED TERM CONTRACTS UNTIL JUNE 2026Position Overview:Ampersand are seeking two Senior Project Managers to join an enterprise client located on the...
-
Central Coast, Österreich Tideri Jobbörse VollzeitWe are seeking a passionate Team Leader Case Manager to lead and coordinate a team of Case Managers in providing exceptional care to young people in placement.This role involves overseeing residential care, home-based care, lead tenant support, and case management services, all within a therapeutically oriented program.As a Team Leader, you will be...
-
Project Managers
vor 2 Monaten
Gold Coast, Österreich Ampersand International VollzeitSalary: $150k+ Super (negotiable for excellent candidates)Location: Gold CoastFlexibility: Hybrid working weekFIXED TERM CONTRACTS UNTIL JUNE 2026Position Overview:Ampersand are seeking two Senior Project Managers to join an enterprise client located on the Gold Coast. They would like two key areas covered:Network Infrastructure: working across numerous...
-
Client Service Manager
vor 2 Monaten
Gold Coast, Österreich Loan Market VollzeitGo Mortgage is an award-winning boutique finance broking business proudly based in Arundel, dedicated to achieving outstanding outcomes for our clients. Our mission is to deliver exceptional, 5-star experiences by focusing on customer satisfaction and tailored solutions. Our highly skilled team provides the highest standard of service and consistently...
-
Client Service Manager
vor 2 Monaten
Gold Coast, Österreich Tideri Jobbörse VollzeitGo Mortgage is an award-winning boutique finance broking business proudly based in Arundel, dedicated to achieving outstanding outcomes for our clients.Our mission is to deliver exceptional, 5-star experiences by focusing on customer satisfaction and tailored solutions.Our highly skilled team provides the highest standard of service and consistently delivers...
-
Senior Case Manager
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitQueensland Corrective Services (Organisation site)Northern Region; Community Corrections; Community Corrections and Specialist Operations; Mornington Island Are you looking for an opportunity to work in case management?Are you committed to cultural competency & the respectful and positive engagement with First Nations clients & communities?Community...
-
Client Service Officer
vor 2 Monaten
Gold Coast, Österreich Audika Australia Pty VollzeitRetail Assistants (Retail & Consumer Products) About Audika: Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss.Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more...
-
Client Service Director
vor 3 Wochen
Gold Coast, Österreich Claxon VollzeitAgency Account Management (Advertising, Arts & Media) Full time Add expected salary to your profile for insights.About Claxon (www.claxon.agency)Claxon is a multi award-winning advertising agency that helps ambitious brands be heard.Trusted by industry leading brands like Oroton, Celebrity Ink, Binance, Accor Hotels and Dymocks - we help businesses...
-
Client Service Director
vor 3 Wochen
Gold Coast, Österreich Claxon VollzeitAgency Account Management (Advertising, Arts & Media)Full timeAdd expected salary to your profile for insights.About Claxon (www.claxon.agency)Claxon is a multi award-winning advertising agency that helps ambitious brands be heard. Trusted by industry leading brands like Oroton, Celebrity Ink, Binance, Accor Hotels and Dymocks - we help businesses...
-
Case Officer
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitThis vacancy is advertised as an 'identified position' which means candidates are required to have an understanding of the issues affecting Aboriginal and Torres Strait Islander peoples and proven culturally appropriate engagement and communication skills.Additional selection criteria are added to cover this and successful applicants will be expected to...
-
Client Services Assistant
vor 1 Woche
Central Coast, Österreich Buscojobs VollzeitBowral, Southern Highlands & Tablelands NSWPosition : Client Services Assistant (Administration & Office Support)Employment Type : Full timeOur client is the leading asset reunification business, their mission is to reconnect people with Shares, Dividends and other monetary assets they have either lost track of or didn't know they owned.The Client Services...
-
Case Support Administrator
vor 2 Monaten
Central Coast, Österreich Tideri Jobbörse VollzeitFull time Trilogy Care is Australia's fastest-growing provider of the Federal Government's Home Care Package (HCP) program.Our innovative self-management model rooted in the principles of choice and excellence aims to deliver greater choice and value to our care recipients.This ensures they spend less on management fees and more on long-term care services...
