Customer Service Consultant

vor 2 Monaten

Sydney, Österreich Hrs Gmbh Vollzeit

Select how often (in days) to receive an alert:
Customer Service Consultant (All Genders)City: Sydney
Job Function: Operations
Job Area: Customer Service
Seniority Level: Associate
Date: Jul 20, 2024
HRS AS A COMPANYHRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform transforms how companies and travelers Stay, Work, and Pay.
POSITIONWe are looking for a Sydney based Customer Service Consultant (m/f/d) to support our growing customer-base and hotel partners, managing online and offline transactions, processing inquiries and assisting with dispute resolution, always aiming to exceed expectations and deliver unparalleled service to our customers and hotel partners.
CHALLENGEAction client business travel accommodation enquiries (online, phone, email) within contracted Service Level Agreement (SLA)Take responsibility and work independently, as part of a broader team, to deliver customer support via telephone, email and our online solution, including group transactions and dispute resolutionMaintain a positive and 'can-do' attitude in a fast-paced environment when investigating disputesProvide professional, clear and concise communication via telephone or email at all timesIndependent prioritisation and organisation of work based on priority levelFollow up on cases that could not be handled by 1st Level supportMaintain a dual-relationship focus and act as an intermediary between customers and partner hotelsMaintain customer data in the system, ensuring accuracy and confidentialityContribute to the continuous improvement of the serviceAssist with miscellaneous tasks as required by Team Leaders and Accommodation Services ManagerFOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...Professional experience in the customer service industry, with dispute management and resolution experience preferredExperience working with customers via telephone and email, maintaining professionalism and sensitivitySolutions-focused with acute attention to detail; ability to solve complaints effectivelyGood PC skills and competence in working with IT applicationsWillingness to work within a team environment and take responsibility for your workFlexibility in hours of operation to cover busy periods and business needsFluency in English, verbal and writtenPERSPECTIVEAccess to a global network of a united and responsible "Tribe of Intrapreneurs" dedicated to renewing the travel industry. Our entrepreneurial environment offers you the opportunity to contribute to a greater mission while growing personally and professionally.
LOCATION, MOBILITY, INCENTIVEThe attractive remuneration is in line with the market and includes a fixed monthly salary, all necessary work equipment, and an annual or multi-year bonus.

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