Account Support Manager
vor 4 Wochen
Account Support Manager This role has been designed as 'Onsite' with an expectation that you will primarily work from an HPE office.
Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
Our culture thrives on finding new and better ways to accelerate what's next.
We know diverse backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you.
Open up opportunities with HPE.
Job Description: We currently have an exceptional opportunity for an Account Support Manager to provide support in our Western Australia region.
In this role, you will perform a range of activities depending on customer need.
You will act as a trusted advisor and will be a team player with excellent communication skills that takes pride in technical troubleshooting & delivering exceptional customer service.
Working within these areas will provide you with unique experiences, & exciting challenges.
This is a hybrid role, requiring leadership and account management experience, with an array of duties from pre-sales to implementation and post-sales service.
As an ASM you'll look after major accounts and work closely with field support engineers, other account managers, professional services, sales account and support teams.
If you are customer centric, self-driven and can remain cool under pressure this is a perfect role for you.
Your Key Responsibilities: Single point of contact for customers.
A key accountability is to solve problems in a timely & efficient manner while balancing customer satisfaction.Relationship development and maintenance, including regular meetings with customers and vendors.Service escalations, review of incident reports and rebuild.Continuous involvement in sales and pre-sales, actively seeking new leads.Managing and coordinating delivery of routine maintenance support.About You: Experience in Account Management.Ability to work independently with a high level of integrity.Previous experience in a customer-facing IT or Engineering role preferred.ITIL Foundation certification highly regarded.Excellent communication skills and experience in writing customer incident reports using technical data.Additional Skills: Accountability, Active Learning, Active Listening, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Long Term Planning, Managing Ambiguity.
What We Can Offer You: Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development: We also invest in your career because the better you are, the better we all are.
We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging: We are unconditionally inclusive in the way we work and celebrate individual uniqueness.
We know diverse backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job: Services
Job Level: Expert
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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