Customer Service
Vor 2 Tagen
Customer Service & Operations CoordinatorAbout Us:
Join The Dent Brothers, a vibrant and innovative Paintless Dent Repair business dedicated to restoring vehicles to their original condition with exceptional service. As we embark on an exciting journey of national expansion, we're seeking a motivated and detail-oriented Customer Service & Operations Coordinator to be part of our growing team. This is a unique opportunity to take a key role in our success and advance your career as we scale our operations.
Position Overview:
In this essential role, you will be the first point of contact for our customers and a vital support to our operations team. Your contributions will help ensure smooth and efficient service delivery, allowing us to meet our goals for quality repairs and outstanding customer satisfaction.
Key Responsibilities: Answer and return customer inquiries promptly and professionally.Arrange and manage repair bookings to optimise workflow.Place stationary orders and assist with ordering and receiving parts.Oversee the repair process to ensure timely, cost-effective quality repairs.Maintain cleanliness and organisation within the workshop.Accurately assess and quote vehicles in a timely manner.Conduct vehicle arrival inspections and facilitate handovers.Capture video footage of repairs to enhance customer transparency.What We're Looking For: Previous experience in customer service or operations is preferred but not essential.Strong communication skills and a friendly, professional demeanour are a must.Familiarity with the automotive industry is a plus but not required.Excellent organisational skills and attention to detail are essential.Ability to work independently as well as collaboratively within a team.A proactive attitude and a desire to contribute to a growing company.Experience in iBodyShop is preferred but not essential.How to Apply:
If you're excited about the chance to join a forward-thinking company with big ambitions, we want to hear from you Please submit your resume and a cover letter to ******. Become part of our journey and help shape the future of The Dent Brothers
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