Customer Service Manager
vor 2 Wochen
At BrandNet, we are a Canberra-based company that has proudly worked with government, military, police, private organisations, and more for over 30 years, providing quality products and sales.
From design to distribution and everything in between, we do it all.
With our 7 online shops and retail showroom, Military Shop, we love working with a wide range of military and military-related organisations and beyond to find solutions for their needs.
Our Culture: We pride ourselves on our unique culture.
We honour and respect the differences that everyone brings, and we seek to include those perspectives in all we do.
Our diverse community of creators and developers helps our customers celebrate the brands they love and get the opportunity to work on what matters.
We're a team where you can learn, be creative, thrive and build your career.
With opportunities to work closely with every business area, our team loves solving problems and championing creativity in everything we do.
We love our work and getting the opportunity to make a difference in our customers' lives.
We've big plans for our future, and we're excited to continue expanding our team as we grow.
We want you to be a part of it
A Bit About You: You thrive in an environment where you can take ownership, be creative, and lead a fast-paced team.
You are driven by optimism, resourcefulness, and a passion for delivering exceptional customer experiences.
With a natural curiosity and a strong desire to delight customers, you're eager to contribute to a dynamic and fun team that is dedicated to growing and expanding.
Your ability to stay positive and proactive under pressure makes you an ideal fit for our team, where your enthusiasm and leadership will help us continue to exceed customer expectations.
The Role: As the Customer Service Manager, you will be at the forefront of our company, leading a dynamic team that serves as the face of our brand.
Your role is pivotal in ensuring that every customer interaction reflects our commitment to excellence.
You will oversee day-to-day operations, manage customer inquiries, and strategically plan for continuous improvement in service delivery.
This office-based role is located in Fyshwick, operating from 9 am to 5 pm, Monday to Friday.
Key Responsibilities: Team Leadership: Provide strong leadership to the Customer Service Team, managing schedules, workflows, and overall team performance to ensure high standards of customer care.Cross-Department Collaboration: Work closely with the distribution, medal, marketing, retail, and sales departments to enhance customer satisfaction and foster long-term relationships.Sales Support: Handle sales quotations, process orders, and proactively follow up to ensure customer needs are met promptly and accurately.Performance Management: Set and monitor KPIs for the team, ensuring that targets are met and exceeded and that customer feedback is continuously integrated into service improvements.Customer Relationship Management: Build and nurture customer relationships, ensuring that our customers become our most loyal and passionate brand ambassadors.What Will Make You Successful in This Role: Exceptional Communication: Your excellent communication and interpersonal skills will enable you to handle customer and team inquiries with professionalism and ease.Organisational Expertise: You pay meticulous attention to detail, ensuring that all tasks are completed accurately and efficiently.Customer-Centric Mindset: With a passion for customer service, you are dedicated to delivering an outstanding customer experience that builds loyalty and trust.Leadership & Motivation: You have a natural ability to inspire and motivate your team, driving them to achieve their best while fostering a positive and supportive work environment.Tech-Savvy: Proficiency in Microsoft Office and familiarity with CRM systems will enable you to manage customer interactions effectively and efficiently.Skills and Qualifications: Management Experience: 1+ years in a similar management or supervisory role, with a proven track record of leading a high-performing team.Customer Service Expertise: 3-5+ years of experience in a customer service role, with a deep understanding of customer needs and service best practices.High-Volume Environment: Experience working in a fast-paced, high-volume customer contact environment is highly regarded.Target-Driven: Demonstrated experience in working towards and achieving targets and KPIs.Benefits: Development opportunities - we invest in our people to help them grow.Annual team getaway.Social team outings.Happy Hour every Friday afternoon to kick start the weekend.Free Parking.50% discount on products across our shops.Application Process: Please submit a cover letter addressing some of the above responsibilities, your experiences, and your resumé to be considered for the role.
Your application will include the following questions:
Do you have customer service experience?Which of the following statements best describes your right to work in Australia?How many years of people management experience do you have?How many years' experience do you have as a customer services manager?Which of the following Microsoft Office products are you experienced with?What's your expected annual base salary?How much notice are you required to give your current employer?How would you rate your English language skills? #J-18808-Ljbffr
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