Head Of Customer Services, Laboratory Diagnostics Anz

vor 1 Monat


Brisbane, Österreich At Vollzeit

Head of Customer Services, Laboratory Diagnostics ANZDo you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?Then come and join our global team as Head of Customer Services Laboratory Solutions and represent service delivery throughout ANZ. The role is accountable for customer satisfaction, operational and financial performance. This role can be based out of Sydney, Brisbane or Melbourne.Your tasks and responsibilities:Ensure the efficient delivery of high-quality customer service, technical support, installation, maintenance, and training for our laboratory equipment and solutions.Manage the performance of the service team throughout ANZ with a focus on safety, wellbeing, process compliance and service excellence.Ensure effective resource planning, training, collaboration and utilisation throughout ANZ.Develop, monitor, and manage customer satisfaction, operational and financial targets for each service team throughout ANZ.Your experience and skills:Minimum of 5 years in a service management role, preferably within the laboratory, scientific equipment, or healthcare sector.Experience in managing and developing teams, with strong leadership, coaching, and mentoring skills.Excellent interpersonal skills with strong stakeholder management.Proven experience resolving conflict and complaints in a timely manner.Genuine interest and passion in providing the highest level of service.Strong financial and commercial acumen.Australian working rights are essential.
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