Vice President, Workplace Technology Services

Vor 5 Tagen

Sydney, Österreich Efinancialcareers Ltd. Vollzeit

Vice President, Workplace Technology Services (Australia)Location: Level 2, 1 Bligh Street, Sydney, New South Wales - Australia
Job Type: Full time
Work Model: Hybrid (4 days per week on site)
The candidate will be responsible for adding value to the development, support, processes, buildings, client interaction & experience products and services associated with workplace-related technologies.
Additionally, the candidate will act as the Technology escalation contact for the Australia branch, ensuring continuous service availability, managing technology risks, and providing an excellent end user experience by working closely with the businesses and the regional and global Engineering teams.
Job Description: Deliver OLA/SLA based onsite support services for workplace technology environment.Hold a deep understanding of the workplace technologies present in the market today.Build and maintain strong, productive relationships with the business and act as an escalation point for delivery and support of technology services locally.Ensure governance is adhered to and manage risk to meet or exceed internal and external audit requirements.Provide end user support for all areas of the business, including trading/front office users, ensuring an excellent technology experience.Ensure compliance and administrative requests are completed accurately and on time.Possess a continuous improvement attitude through recommendations.Provide smart hands support for Infrastructure support required locally within the location.Provide technology support for events organized locally through active collaboration with the organizers and regional team.Participate in regular meetings with various business units in the location to review the status of the services and to ensure all SLAs and reporting requirements are met.Serve as onsite point of contact for implementing the Technology Control Framework at the branch level.Act as Technology representative on behalf of the branch for Compliance and Regulatory engagement supporting internal/external audits, reviews, reporting submissions, assessments, requirements, and readiness.Identify technology risks proactively and address them through a structured delivery plan along with regional service owners.Coordinate with various business units in the location and Enterprise Resiliency Office during major incidents to effectively identify and assess business impact.Responsible for business/stakeholder engagement and communication for all major incidents in APAC together with the other leads.Job Requirements: Bachelor's degree in Computer Science, Engineering or related discipline, or equivalent work experience required.10+ years of technical and management experience required; experience in the securities or financial services industry is a plus.Proficiency in English is a must.Excellent stakeholder management and communication (verbal and written) skills across different organizational levels, including senior executive management.Prior experience in dealing with Compliance and local regulatory on technical incidents/risk/control matters is an advantage.A self-motivator with a solid track record of local and regional delivery in a global organization.Ability to quickly adapt to changes and summarize complex technology issues.Inquisitive and curious mindset to learn more with an attitude to challenge the status quo.Familiar with basic network architecture and cloud-based services.Expected Technical Skills/Tools: Microsoft suite including general administration and troubleshooting, M365, Win10/11, SCCM, Exchange, Azure fundamentals, Intune and Mac OS.ServiceNow, JIRA, change and configuration management tools and workflow.ITIL v4 Service Management.Virtual/published desktop and infrastructure support.General end-user technology set, including hardware build, maintenance and support, AV conferencing, and collaboration tools.
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