Intake Officer- Casual
vor 4 Wochen
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Wellbeing SA's My Home Hospital program, brought to you by Calvary and Medibank, is an exciting joint venture to deliver and grow one of Australia's largest hospital-from-home programs. Through the support of the South Australian Government, Wellbeing SA's My Home Hospital's vision is to provide better healthcare outcomes for all our patients in a way that best suits their needs. With the help of a dedicated and highly skilled team, we aim to deliver a higher proportion of acute hospital care in the comfort of patients' homes, providing them greater comfort, experience, and choice.
About us The Calvary Amplar Health Joint Venture (CAHJV), which delivers SA Health's My Home Hospital service, has become one of the first standalone virtual hospitals delivering acute care to be nationally accredited to the National Safety and Quality Health Service (NSQHS) Standards. To date, the Calvary Amplar Health Joint Venture has successfully delivered care to over 210,000 patients nationally. Through this achievement, we have showcased remarkable levels of patient experience, notable decreases in emergency department visits, and significant cost savings for funders.
Our joint venture specializes in delivering acute hospital-level services to patients in their homes. In collaboration with funders, we develop cutting-edge programs powered by clinical expertise and technology, all designed to relieve health system pressures and enable greater access to healthcare.
The Opportunity As a casual Intake Officer joining My Home Hospital, you will work closely with our clinical team, service providers, clients, and families to ensure that all client care and service requirements/issues are acted on. This role will involve a mixture of administrative and telephone support. The three shifts you will be rostered to work are 7am to 3pm, 10am to 6pm, and 2pm to 10pm across a 7-day roster.
You will impact by Acting as the first point of customer contact and response for new and existing clients and families, referrer enquiries, general phone enquiries, and service enquiries.Receiving, documenting, and escalating concerns raised by clients, referrers, providers, or other stakeholders for timely follow-up action.Ensuring the referrer, client, and provider database is up-to-date.Dealing promptly with queries.Processing referrals provided by Local Health Networks (LHN's), Hospitals, General Practitioners (GP), Nurse Practitioners (NP), and Residential Aged Care Facilities (RACF) and updating relevant systems while providing responses within expected timeframes/KPI's.Performing other administrative duties relating to client service delivery or VCC activity as requested.About You You will have previous administration and customer service experience, preferably within a healthcare environment. From this, you will have gained strong Microsoft Word skills, good attention to detail, and be highly organized. We are searching for someone who is a team player and has an adaptable and flexible approach to their work.
You thrive in being proactive and using your initiative to seek solutions. A natural communicator, you have excellent stakeholder management skills and build relationships with ease. Previous experience in intake or customer service roles within health would be highly desirable. This role is based in Eastwood, Adelaide. Successful applicants are required to have proficient IT skills and be able to work in a fast-paced patient-focused virtual hospital.
What's next? If you have the skills and experience we are after, we will be in contact shortly.
We value the knowledge and contribution of Aboriginal and Torres Strait Islanders and are working hard to create an inclusive workplace and develop Indigenous careers. We're also committed to supporting better accessibility for our people. If we call you to discuss this role, you'll also get the opportunity to chat about any adjustments that will allow you to be your best in the role.
To start small and impact bigger.
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