Lead Technology Customer Support Digital, Pac
vor 1 Tag
Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.WHO YOU'LL WORK WITHThis role reports to Pacific Technology Operations Manager. You will be working with external partners in Nike's technology operations, engineering, and global support teams, along with local business stakeholders during peak and high heat moments.WHO WE ARE LOOKING FORThis role will lead the technology support of our new e-commerce business in Australia. The candidate must have experience supporting e-commerce platforms, with strong leadership and communications skills, and the ability to problem solve during high pressure situations.Experience working in an ITIL Service Management environment, with tools such as ServiceNow.Experience with e-commerce operations, specifically the digital domain of checkout, order capture, order drop, supply chain, and fulfillment.Experience leading support teams, and ensuring organizational deliverables are carried out as needed to meet operational goals.A strong desire to deliver exceptional consumer experiences, obsess over the quality of services being delivered, and be relationship-oriented through transparent and proactive communication.Self-motivated, with a high sense of accountability, urgency, and drive. Ability to problem solve under pressure.WHAT YOU'LL WORK ONYou will coordinate with Consumer Production Support team for active, retro, and upcoming issues in digital, ensuring that incidents are being handled in time, aligning with global standards, and that any needs are being escalated and properly communicated both to engineering, the global support teams, and the business. You will have knowledge in ServiceNow, Splunk, Track, Jira, SignalFX, Pagerduty, Adobe Analytics. Crucially, you will bring experience in ecommerce operations, from vendor management, end to end fulfillment and order management.Ensure continuous delivery of e-commerce services and consumer products, coordinating and reporting on incident SLAs, business impacts due to product outages or gaps, and general key objectives to uphold Nike's Operational Excellence standards for the digital space.Follow up on the status of key initiatives, work with various leaders on issues, prioritization of projects and prepare presentation for Monthly regional operational reviews.Organize internal resources as well as external suppliers to ensure operational service levels, provide visibility to stakeholders with ongoing communication and reporting.Proactively identify and support the management of operational excellence risks, dependencies, and issues (and related mitigation plans); escalate in a clear and timely manner as appropriate.NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
#J-18808-Ljbffr
-
Melbourne, Österreich This Is An It Support Group VollzeitBecome a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
-
Melbourne, Österreich Nike (New) VollzeitRejoignez l'équipe NIKE, Inc.Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible.L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de créer.L'épanouissement de sa culture repose sur son ouverture à la...
-
Melbourne, Österreich Tideri Jobbörse VollzeitBecome a Part of the NIKE, Inc.Team NIKE, Inc. does more than outfit the world's best athletes.It is a place to explore potential, obliterate boundaries and push out the edges of what can be.The company looks for people who can grow, think, dream and create.Its culture thrives by embracing diversity and rewarding imagination.The brand seeks achievers,...
-
Melbourne, Österreich Nike (New) VollzeitRejoignez l'équipe NIKE, Inc.Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible. L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de créer. L'épanouissement de sa culture repose sur son ouverture à la...
-
Lead Technology Customer Support Digital, Pac
vor 10 Stunden
Melbourne, Österreich Nike (New) VollzeitRejoignez l'équipe NIKE, Inc.Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible. L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de créer. L'épanouissement de sa culture repose sur son ouverture à la...
-
Technology Lead
vor 1 Monat
Melbourne, Österreich Digital Biz Solutions VollzeitDBiz Solution is a Transformational Partner.Digital transformation is intense.We'd like for you to have something to hold on to, whilst you set out bringing your ideas into existence.Beyond anything, we put humans first.This means solving real problems with real people and providing needs with real, working solutions. DBiz leverages a wealth of experience...
-
Technology Lead
vor 1 Monat
Melbourne, Österreich Digital Biz Solutions VollzeitDBiz Solution is a Transformational Partner. Digital transformation is intense. We'd like for you to have something to hold on to, whilst you set out bringing your ideas into existence. Beyond anything, we put humans first. This means solving real problems with real people and providing needs with real, working solutions.DBiz leverages a wealth of experience...
-
Delivery Lead
vor 2 Monaten
Melbourne, Österreich Willow Technology Corporation Pty VollzeitSince our founding in 2017, Willow has grown from a start-up in Australia to serving customers around the globe.Our product offering digitizes the build world for a better world. We make our customers buildings work smarter for them and the environment.You will be joining a team of performance-driven Willowers, backed by the most advanced technology the...
-
Delivery Lead
vor 2 Monaten
Melbourne, Österreich Willow Technology Corporation Pty VollzeitSince our founding in 2017, Willow has grown from a start-up in Australia to serving customers around the globe.Our product offering digitizes the build world for a better world.We make our customers buildings work smarter for them and the environment.You will be joining a team of performance-driven Willowers, backed by the most advanced technology the built...
-
Digital Technology Lead
vor 4 Wochen
Melbourne, Österreich Papercut Papercut Software Pty Ltd VollzeitAre you a digital engineering specialist looking for a new role? PaperCut Software is looking for a digital technology lead to join our global marketing team, leading our web engineering team, and ensuring minimal downtime on our platforms.Reporting to the Head of Digital Marketing and Growth, this is a full-time hybrid role, based in our Melbourne office 3...
-
Digital Marketing And Ecommerce Manager
vor 2 Monaten
Melbourne, Österreich Paxus - Technology + Digital Talent VollzeitRole: Digital Marketing & Ecommerce ManagerReporting to: Head of E-commerce, Digital & CRMChannels: Digital (SEM/SEO/SMM, Display), E-commerce, CRM & Affiliate MarketingFlexibility: 3 days in-office, 2 days at homeLocation: MelbourneWhy Join Us? Here, you'll do more than manage digital marketing - you'll help shape the future of our brand.Here's why this...
-
Digital Technology Lead
vor 4 Wochen
Melbourne, Österreich Papercut Papercut Software Pty Ltd VollzeitAre you a digital engineering specialist looking for a new role?PaperCut Software is looking for a digital technology lead to join our global marketing team, leading our web engineering team, and ensuring minimal downtime on our platforms.Reporting to the Head of Digital Marketing and Growth, this is a full-time hybrid role, based in our Melbourne office 3...
-
Digital Technology Lead
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitAre you a digital engineering specialist looking for a new role?PaperCut Software is looking for a digital technology lead to join our global marketing team, leading our web engineering team, and ensuring minimal downtime on our platforms.Reporting to the Head of Digital Marketing and Growth, this is a full-time hybrid role, based in our Melbourne office 3...
-
Digital Customer Support Representative
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitEARN $80,000 pa + Super Negotiable Based on ExperienceJoin an Industry-Leading, Innovative Company in AquacultureEnjoy Travel Opportunities Ongoing Growth and DevelopmentAbout The Company Our client is the world's largest supplier of solutions and services to the global aquaculture industry.With over 40 years of experience, they are driven by a passion for...
-
Digital Technology Support Specialist
vor 2 Monaten
Melbourne, Österreich Digital Gravity Ltd VollzeitAt Arcadis we focus on attracting, retaining and developing people who share our passion and commitment to improve quality of life. In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name...
-
Digital Marketing Manager {Ecommerce}
vor 2 Monaten
Melbourne, Österreich Paxus - Technology + Digital Talent VollzeitCompany Type: Retail / E-commerceRole: Digital Marketing ManagerChannels: SEO, Paid Search, Paid Social, Programmatic, CRMLocation: Melbourne Salary: 140K to 160K Package (Including Super)Please note: Visa sponsorship is NOT available for this position, so only applicants who are Australian Citizens or Permanent Residents will be considered. There are 4...
-
Technology Team Lead
vor 1 Woche
Melbourne, Österreich Opencorp VollzeitTechnology Team Lead - Salesforce & Digital TransformationAre you a Salesforce-focused tech leader with a passion for driving change and empowering a team to thrive? Do you excel at solving complex business problems with innovative, scalable solutions?At OpenCorp, we're on the lookout for a Technology Team Lead to join us at the forefront of our digital...
-
Digital Engineering Lead
vor 2 Monaten
Melbourne, Österreich Willow VollzeitThis is a Digital Engineering Lead role with one of the leading companies in AU right now 🔥 -- Willow -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Willow 🧐🧐About the Role: We are looking for a skilled Delivery Lead with a strong track record in...
-
Gm - Digital Innovation & Technology
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitManagement (Information & Communication Technology) Our client is a well-established hospitality business that is undergoing a huge transformation, revitalising local venues into vibrant community hubs.The business is privately owned with huge investments being made to upgrade their 19 venues across Western Sydney with a forward-thinking vision.The General...
-
Digital Content Writer
vor 1 Monat
Melbourne, Österreich Paxus - Technology + Digital Talent VollzeitOur client is seeking a talented and passionate Digital Content/UX Writer to join the Strategic Content team.In this role, you will be responsible for creating engaging and user-centric content for the client's website.Working closely with UX & digital product managers and the broader digital team, you will play a key role in enhancing the customer...
