Aktuelle Jobs im Zusammenhang mit Technical Lead - Melbourne - Wipro Technologies
-
Technical Lead
Vor 2 Tagen
Melbourne, Österreich Just Digital People VollzeitJust Digital People are stoked to be partnering once again with one of Australia's leading product companies, on the lookout for a Technical Lead.The type of individual they are looking for is someone who is a technologist at heart and can make an impact in an opportunity-rich role.If you like leading through driving change, solving large problems, and being...
-
Technical Lead
vor 2 Monaten
Melbourne, Österreich Buscojobs VollzeitInternational tourism and transport company ASX200 listed with 12000+ employees globally Access to a range of Employee Benefits About the Role Are you a forward-thinking Technical Lead eager to drive technological advancements?Join Kelsian Group Limited and become a vital part of our innovative Group Information Technology department. If you're ready to...
-
Technical Lead
vor 3 Wochen
Melbourne, Österreich Paxus - Technology + Digital Talent VollzeitOur client is a cloud-native SaaS provider with extensive experience and clients worldwide.They offer a comprehensive suite of innovative billing, digital and analytics solutions designed to meet globally diverse market and regulatory requirements, empower customers and reduce cost-to-serve.Technical Leads form part of the software leadership team that...
-
Technical Lead
vor 3 Stunden
Melbourne, Österreich Paxus VollzeitDirect message the job poster from PaxusSenior IT Recruitment Consultant @ Paxus | Technical RecruitingOur client is a cloud-native SaaS provider with extensive experience and clients worldwide.They offer a comprehensive suite of innovative billing, digital and analytics solutions designed to meet globally diverse market and regulatory requirements, empower...
-
Technical Lead
Vor 6 Tagen
Melbourne, Österreich Paxus VollzeitDirect message the job poster from PaxusSenior IT Recruitment Consultant @ Paxus | Technical RecruitingOur client is a cloud-native SaaS provider with extensive experience and clients worldwide.They offer a comprehensive suite of innovative billing, digital and analytics solutions designed to meet globally diverse market and regulatory requirements, empower...
-
Technical Lead
vor 3 Wochen
Melbourne, Österreich Pyramid Global Technologies VollzeitJob Description of Technical Lead in Sydney/Melbourne/Brisbane:Must have minimum 9 years of experienceWorked as Technical Lead in area of Data Warehousing/Business Intelligence for 3+ yearsMust have experience working as DWH modelling, developer, or analyst for 8+ yearsAWS Redshift, Netezza working knowledge, and Data Modelling is a MUSTMust have led a team...
-
Technical Lead
Vor 7 Tagen
Melbourne, Österreich Peoplebank VollzeitThis is a Technical Lead role with one of the leading companies in AU right now 🔥 -- Peoplebank -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Peoplebank 🧐🧐Join a leading not-for-profit sports organisation and play a key role in shaping the future of digital...
-
Technical Lead
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitNature Advisory is an employee-owned ecological consultancy, providing flora and fauna assessments for projects such as residential development and renewable energy projects.With the rapid growth of our organisation, we are seeking a skilled Geospatial Analyst to join us as the technical lead for our GIS team.The GIS team currently comprises four GIS...
-
Technical Lead
vor 2 Monaten
Melbourne, Österreich Nature Advisory VollzeitNature Advisory is an employee-owned ecological consultancy, providing flora and fauna assessments for projects such as residential development and renewable energy projects.With the rapid growth of our organisation, we are seeking a skilled Geospatial Analyst to join us as the technical lead for our GIS team.The GIS team currently comprises four GIS...
-
Technical Lead
vor 1 Monat
Melbourne, Österreich Nopsema VollzeitTennis Australia is embarking on a phase of Digital Transformation, and as a result, an opportunity has emerged for a Technical Lead.The Digital Transformation Program will establish new digital experiences, foundational capabilities and strategic enablers.Unified Digital Experience will cover Web and Mobile Digital Presence for Tennis Australia.This digital...
-
Technical Lead
vor 2 Wochen
Melbourne, Österreich Peoplebank VollzeitThis is a Technical Lead role with one of the leading companies in AU right now 🔥 -- Peoplebank -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Peoplebank 🧐🧐**Key Responsibilities:** • Lead, build, and grow a high-performing engineering team focused on...
-
Servicenow Technical Lead
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitOur client, a Federal Government department based in the Brisbane CBD, requires an experienced ServiceNOW Technical Lead for a long 12 + 12 + 12 month contract.The ServiceNow Technical Lead will be the conduit between business and technical teams, leading and supporting work to administer and develop the ServiceNow platform.This includes the design and...
-
Paxus | Technical Lead
vor 4 Stunden
Melbourne, Österreich Tideri Jobbörse VollzeitDirect message the job poster from Paxus Senior IT Recruitment Consultant @ Paxus | Technical Recruiting Our client is a cloud-native SaaS provider with extensive experience and clients worldwide.They offer a comprehensive suite of innovative billing, digital and analytics solutions designed to meet globally diverse market and regulatory requirements,...
-
Technical Test Lead
vor 1 Woche
Melbourne, Österreich Cloudmarc VollzeitDirect message the job poster from CloudMarcDirector of Quality Engineering at CloudMarcTechnical Test Lead – Salesforce | Playwright | Leadership RoleAbout Us:CloudMarc is a trusted partner in delivering transformative technology and quality assurance solutions for tier-1 clients worldwide.We pride ourselves on fostering a collaborative, forward-thinking...
-
Salesforce Technical Lead
vor 4 Wochen
Melbourne, Österreich Clearcompany VollzeitAbout the RoleWe are seeking an experienced and dynamic Salesforce Tech Lead to lead one of our engineering squads.This role is perfect for a hands-on technology leader who thrives in an agile environment and enjoys collaborating across teams to deliver innovative solutions.We are moving to Salesforce and seeking someone to lead the platform.What You'll...
-
Technical Test Lead
vor 1 Woche
Melbourne, Österreich Cloudmarc VollzeitDirect message the job poster from CloudMarcDirector of Quality Engineering at CloudMarcTechnical Test Lead – Salesforce | Playwright | Leadership Role About Us: CloudMarc is a trusted partner in delivering transformative technology and quality assurance solutions for tier-1 clients worldwide.We pride ourselves on fostering a collaborative,...
-
Technical Lead
Vor 6 Tagen
Melbourne, Österreich Vanguard VollzeitProvides expert level IT technical lead services, including the direction, evaluation, selection, configuration, implementation, and integration of new and existing technologies and tools. About Vanguard More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently.A company with no external shareholders.Where...
-
Technical Support Lead
vor 6 Stunden
Melbourne, Österreich Buscojobs VollzeitDescription Competitive base salary plus super plus bonusNSW - North shore location or Melbourne CBDHybrid working environmentCareer path into team leadershipCompany paid certificationsThe Role Due to expansion and growth, we are looking to add to our Service Desk team.This is a perfect opportunity for a Senior Service Desk Engineer looking to transition...
-
Technical Delivery Lead
vor 1 Monat
Melbourne, Österreich Zone It Solutions VollzeitWe are looking for a Technical Delivery Lead to oversee the successful delivery of cyber security initiatives. This role requires a blend of technical expertise and project management skills to ensure that security solutions align with organizational goals.Responsibilities:Lead and manage the technical delivery of cyber security projects from inception to...
-
Technical Lead
Vor 6 Tagen
Melbourne, Österreich Vanguard VollzeitProvides expert level IT technical lead services, including the direction, evaluation, selection, configuration, implementation, and integration of new and existing technologies and tools.About VanguardMore than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently.A company with no external shareholders.Where...
Technical Lead
vor 3 Monaten
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA's defined in the contract Develop understanding of process/product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoid legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA's Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self-learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type: Internal
Team Leaders - Performance review HR - Hiring and employee engagement and retention TA, SEs - Escalation and issue resolution Production Specialist - Training, issue escalation/resolution Stakeholder Type: External
Client - Query Resolution Competencies Required Functional Competencies/Skill Process Knowledge - Knowledge of assigned process, tools and systems - Competent Behavioral Competencies Domain Knowledge Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Stakeholder Management Client (Internal) Centricity Effective Communication Performance Parameters No. Performance Parameter Measure 1. Process - No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ESAT 2. Team Management - Productivity, efficiency, absenteeism 3. Capability development - Triages completed, Technical Test performance
#J-18808-Ljbffr
