Dfp Recruitment | Call Centre Officers
Vor 4 Tagen
Multiple Call Centre Officer RolesLocation: Newcastle CBDStart Date: JanuarySalary: Up to $65K + SuperExcellent Benefits and Career Progression OpportunitiesOur client is a leader in financial services, health, and technology, shaping the future of investing and healthcare across industries.As a Call Centre Officer, you will be pivotal in delivering exceptional customer service, handling both inbound and outbound communications, and responding to general advice inquiries, complaints, and follow-ups.This is an excellent opportunity for someone who enjoys making a positive impact on customers, especially those who may be in vulnerable situations.Key Responsibilities:Handle general advice inquiries, providing first-call resolution where possible.Demonstrate problem-solving skills, utilising your knowledge of the superannuation industry and relevant legislation.Manage proactive outbound calls and follow-up communications.Respond to member inquiries in a timely, professional manner, showing empathy and understanding.Maintain accurate member details and ensure compliance with fund and regulatory requirements.Contribute to continuous improvement and a positive team culture.Achieve KPIs, SLAs, and service targets.Provide support for ad-hoc projects, UAT testing, and agent inquiries.Participate in ongoing training and development to build knowledge and skills.What We're Looking For:Excellent communication skills (verbal and written).Strong attention to detail and ability to multitask.Ability to work independently and collaboratively within a team.Experience in providing exceptional customer service, especially in conflict resolution.Proficiency in Word, Outlook, and Excel.Previous experience in outbound contact centre roles and knowledge of the superannuation / financial services industry.RG 146 compliance (or willingness to study for it).Willingness to work onsite for a minimum of two days per week, with initial training onsite five days per week.Why Join Us?A diverse and inclusive workplace where all backgrounds are welcome.A chance to contribute to shaping the future of financial services and healthcare.Comprehensive reward and wellness platform.Private Health Insurance discount.Focused on Mental Health.More.To Apply:You must be an Australian Citizen or Permanent Resident to be eligible for this role.
Must be able to obtain a national police check.If you are interested in this role, please do APPLY NOW with your resume and expression of interest in MS Word format or call Amy on for more information.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disabilities.
In addition, DFP will provide reasonable adjustments for individuals with disabilities throughout the recruitment process.
If you identify as a person with a disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities.
For further information on how DFP processes your personal information, please review the DFP Information Collection and Privacy Policy.
Do not submit any sensitive personal information in your resume.#J-18808-Ljbffr
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Central Coast, Österreich DFP Recruitment VollzeitHead of Creative Content – GLAM SectorSalary Guide:$130k to $160k + 15.4% superannuationPermanent Position at the EL2 Level (will consider s26 and Non-ongoing)Federal Government OrganisationCanberra based roleMust be an Australian CitizenAbout the role:We are proud to have partnered with a Federal Government Organisation to source their Head of Creative...
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Ao3 Service Officer
vor 16 Stunden
Gold Coast, Österreich Dfp Recruitment VollzeitOur valued State Government client is currently seeking experienced Service Officers to join their busy team to start on 10th March 2025 through to 27th June 2024 with a possible extension.The role: As a Service Officer in their busy call centre, you will handle both inbound and outbound calls with individuals and corporations to recover funds or negotiate...
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Ao3 Service Officer
vor 15 Stunden
Gold Coast, Österreich DFP Recruitment VollzeitOur valued State Government client is currently seeking experienced Service Officers to join their busy team to start on 10th March 2025 through to 27th June 2024 with a possible extension.The role: As a Service Officer in their busy call centre, you will handle both inbound and outbound calls with individuals and corporations to recover funds or negotiate...
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Buscojobs | Dfp Recruitment | Payroll Officer
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitPayroll OfficerSydney CBDHybrid working arrangements6-month fixed term contract APS5 $80,364 - $88,798+ super (Pro Rata)The OpportunityOur client is looking to grow their payroll team in early 2025.The APS5 Payroll Officer ensures all payroll transactions are compliant with APS guidelines, tax requirements, and other applicable regulations.The ideal...
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Dfp Recruitment | People And Culture Advisor
Vor 4 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitPeople and Culture AdvisorSydney CBD Location 6 month Contract Role Flexible WFH arrangements APS 6.1 - $90,199 FTE per annum + 15.4% Super (Pro Rata) Are you a passionate HR professional with a knack for recruitment and talent programs?Join a dynamic public sector team and play a pivotal role in building a positive, resilient, and inclusive workforce.The...
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Central Coast, Österreich Tideri Jobbörse VollzeitRemote Travel Claims Consultants Temporary Surge Positions AvailableAre you a dedicated professional with a passion for delivering exceptional customer service and managing insurance claims?Are you seeking a remote role?If so, we want to hear from you!About the Role We are partnering with a leading travel insurance organisation committed to supporting...
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Dfp Recruitment | Aps6 Project Manager
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitSydney CBD – Hybrid flexibilityImmediate start 12-month contract60 - 68.51 per hour + superOur Federal Government Client assists the Australian Government to fund hospital and aged care services more efficiently by providing evidence-based price determinations and pricing advice.The Role:The Hospital Policy and Classification Branch is responsible for...
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Remote Travel Claim Opportunities
Vor 4 Tagen
Central Coast, Österreich Dfp Recruitment VollzeitExpression of Interest: Remote Travel Claims Consultant (Temporary Surge Team)About the Role:Join our dynamic customer service team and play a pivotal role in assisting travellers with their pre-trip, during-trip, and post-trip enquiries.As a Customer Service Consultant, you will deliver accurate information, resolve traveller issues, and ensure an...
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People And Culture Advisor
Vor 4 Tagen
Central Coast, Österreich Dfp Recruitment VollzeitPeople and Culture AdvisorSydney CBD Location6 month Contract RoleFlexible WFH arrangementsAPS 6.1 - $90,199 FTE per annum + 15.4% Super (Pro Rata)Are you a passionate HR professional with a knack for recruitment and talent programs?Join a dynamic public sector team and play a pivotal role in building a positive, resilient, and inclusive workforce.The...
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Central Coast, Österreich Buscojobs VollzeitOur state government client is seeking an experienced Management Accountant to assist in developing financial models for their Management Accounting team.Title: Management AccountantStart: ASAPRate: $70 per hour plus SuperHours: Full-time – 38 hours per weekDuration: 3 months (may extend)Location: Perth CBDType: Temporary casual contract (no leave...
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Remote Travel Claim Consultants
Vor 4 Tagen
Central Coast, Österreich Dfp Recruitment VollzeitRemote Travel Claims Consultants Temporary Surge Positions AvailableAre you a dedicated professional with a passion for delivering exceptional customer service and managing insurance claims?Are you seeking a remote role?If so, we want to hear from you!About the RoleWe are partnering with a leading travel insurance organisation committed to supporting...
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Gold Coast, Österreich Tideri Jobbörse VollzeitOur State Government client is seeking an AO3 Procurement Support Officer to join their team in Nerang, on a 3-month contract, with the possibility to extend.You will be rewarded with an hourly rate of $49.40 + super.As the Procurement Support Officer, your duties will include but will not be limited to: Develop and maintain supplier databases Maintain and...
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Ao3 Procurement Support Officer
Vor 6 Tagen
Gold Coast, Österreich DFP Recruitment VollzeitOur State Government client is seeking an AO3 Procurement Support Officer to join their team in Nerang, on a 3-month contract, with the possibility to extend.You will be rewarded with an hourly rate of $49.40 + super.As the Procurement Support Officer, your duties will include but will not be limited to: Develop and maintain supplier databasesMaintain and...
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Central Coast, Österreich Tideri Jobbörse VollzeitPayroll Officer Sydney CBD Hybrid working arrangements 6-month fixed term contract APS5 $80,364 - $88,798+ super (Pro Rata) The Opportunity Our client is looking to grow their payroll team in early 2025.The APS5 Payroll Officer ensures all payroll transactions are compliant with APS guidelines, tax requirements, and other applicable regulations.The ideal...
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Central Coast, Österreich Tideri Jobbörse VollzeitSydney CBD – Hybrid flexibility Immediate start 12-month contract 60 - 68.51 per hour + super Our Federal Government Client assists the Australian Government to fund hospital and aged care services more efficiently by providing evidence-based price determinations and pricing advice.The Role: The Hospital Policy and Classification Branch is responsible for...
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Central Coast, Österreich Tideri Jobbörse VollzeitOur state government client is seeking an experienced Management Accountant to assist in developing financial models for their Management Accounting team.Title: Management Accountant Start: ASAP Rate: $70 per hour plus Super Hours: Full-time – 38 hours per week Duration: 3 months (may extend) Location: Perth CBD Type: Temporary casual contract (no leave...
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Call Centre Officers
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitExcellent Benefits and Career Progression OpportunitiesOur client is a leader in financial services, health, and technology, shaping the future of investing and healthcare across industries.As a Call Centre Officer, you will be pivotal in delivering exceptional customer service, handling both inbound and outbound communications, and responding to general...
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Central Coast, Österreich Tideri Jobbörse VollzeitExpression of Interest: Remote Travel Claims Consultant (Temporary Surge Team)About the Role:Join our dynamic customer service team and play a pivotal role in assisting travellers with their pre-trip, during-trip, and post-trip enquiries.As a Customer Service Consultant, you will deliver accurate information, resolve traveller issues, and ensure an...
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Dfp Recruitment | El1 Procurement And Compliance
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitEL1 Procurement and Compliance112,868 - $126,961 + 15.4% SuperCanberra, Woden locationS26 transfer, Permanent or Temp or Non – OngoingStart Date : Either 12 December 2024 or January 2025About the roleThe Procurement and Compliance Officer is a subject matter expert and works under limited direction.This position is responsible for managing and/or providing...
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Central Coast, Österreich Tideri Jobbörse VollzeitSenior Standards Engineer Our client, one of the largest energy providers in Australia, is seeking a Senior Standards Engineer to play a pivotal role in shaping the technical standards that drive the design, construction, and operation of energy infrastructure.You will work closely with cross-functional teams, including regional engineers, commercial...
