Shell Card Customer Service Specialist
vor 1 Monat
Shell Card Customer Service Specialist - Viva Energy Retail Full time
This is an amazing opportunity to work for Viva Energy Retail, Australia's largest single branded mobility and convenience retail network.
It's a really exciting time to join with Viva Energy who are growing and diversifying through the recent acquisition of Coles Express and On The Run Group.
We're all about helping people reach their destination, whether it's filling up your car, grabbing food to go, or topping up essential groceries.
About the role The Customer Service Specialist - Shell Card provides high level support to our Shell Card customers through our phone and email channels.
They will service our customers across a broad range of their needs with a particular focus on complex and high value enquiry types while driving greater adoption of our Self Service functionality.
You will love helping customers and no two days will be the same.
You will work as part of a high performing team delivering an amazing customer experience making the complex simple as you creatively solve problems and provide superior service.
Some of the duties you will be performing will include:
Creating a simple and extraordinary customer experience across all interactions over multiple communication channels: voice & email.
Demonstrating a strong sense of ownership of issues/scenarios presented day to day, managing them through to completion within designated timeframes.
Identifying and effectively managing a customer's issue through to an agreed resolution.
Collaborating with the Shellcard Team to understand how the business strategy/activity links into the focus on an extraordinary Customer Experience.
Using your knowledge to upsell Shellcard CVP & Offers.
Troubleshooting and promoting Customer use of self-service functionality.
Developing a specialist knowledge of our Customer journeys and subject matter in order to provide a highly specialised experience.
Driving improved CSI and NPS to ensure customer satisfaction/experience is exceeded.
Providing account management for our Mass Market customer segment.
Delivering against agreed Key Performance indicators and targets.
About you and your skills You should possess:
People Management and Relationship Building skills.
The ability to develop and strengthen existing and new customer relationships - internal & external.
The ability to drive technical and operational efficiencies to improve Customer Experience and service delivery metrics.
The ability to identify opportunities to meet customer needs (existing and future) through workshops, collaboration sessions and customer verbatim.
Qualifications The successful candidate will demonstrate strength in:
Their ability to articulate, listen and communicate effectively.
Experience in identifying customer needs and providing solutions to solve their concerns.
Creative problem solving skills.
Being Customer Obsessed.
Attention to detail and accuracy.
Very good written and verbal communications.
Excellent time-management skills.
Strong self-management skills including the ability to work autonomously and prioritise own workload and deliverables.
Ability to influence through others and collaborate across teams.
Intermediate to advanced experience in managing and maintaining records in Customer Relationship Management systems.
Excellent Computer Skills are required.
#J-18808-Ljbffr
-
Shell Card Marketing Manager
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitA career with Viva Energy Retail is more than just a job.It's an opportunity to be part of something bigger.Our plans for the future and with our recent acquisitions of Coles Express and OTR position us as the leading national convenience retailer delivering the largest corporate run convenience and fuel network with the best offer in the market across a...
-
Service Advisor
vor 3 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitService Advisor / Customer Service Specialist The Australian Motors Group is a highly regarded and award-winning automotive dealer network representing Mitsubishi, Mazda, Isuzu UTE, Suzuki, Hyundai and Chery.Our diverse service offering includes finance, warranty, parts, service and new and used vehicles across 6 locations in South Australia.We are a proud...
-
Customer Service Specialist
vor 3 Wochen
Central Coast, Österreich Advanced Personnel Management VollzeitAbout the RoleAt MyIntegra, Customer Service Specialists are primarily responsible for responding to customer enquiries via phone, email, web chat, and SMS in a professional, friendly, and timely manner.The Customer Service Specialist demonstrates empathy and care, understanding the needs of the customer and is willing to go above and beyond to provide...
-
Customer Service Specialist
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitBe part of Beyond Bank a bank that is for and with you.We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage.With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities.When you join Beyond Bank, you will work for a B Corp and be part of a friendly,...
-
Customer Service Specialist
vor 1 Monat
Central Coast, Österreich Charterhouse Recruitment (Australia) VollzeitCustomer ServiceSpecialist ASAP startSydney CBDFull time | Permanent role Our client is dynamic and leading ASX-listed non-bank lender operating in Australia and New Zealand with over 40 years of experience in providing innovative financial solutions.They are committed to helping their clients achieve their financial goals through exceptional service and a...
-
Relief Customer Service Specialist
vor 3 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitRelief Customer Service Specialist covering North of River (Morely, Joondalup, West Leederville) Full Time Position (75 hours per fortnight) Be part of Beyond Bank a bank that is for and with you .We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage.With over 300,000 customers and over 40 branches across five states,...
-
Customer Service Specialist
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitEnhance your career with a bank that serves one in four South Australians Bring your customer service and sales experience to a dynamic role in Banking and Finance!Work as part of a highly-engaged team of Bankers As one of South Australia's largest employers, we consider it our mission to make sure our employees are as passionate about helping South...
-
Customer Service Specialist
vor 2 Monaten
Central Coast, Österreich Westpac Group VollzeitEnhance your career with a bank that serves one in four South AustraliansBring your customer service and sales experience to a dynamic role in Banking and Finance!Work as part of a highly-engaged team of BankersAs one of South Australia's largest employers, we consider it our mission to make sure our employees are as passionate about helping South Australia...
-
Customer Service Specialist
vor 3 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitLocation: Shellharbour City Centre, NSW, Australia About the RoleAt Great Southern Bank, we're a customer-obsessed bunch.We pull out the stops to help all Australians own their own home.This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support.Our Customer Service Specialist role is...
-
Retail Customer Service Specialist
Vor 4 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitJoin Our Team as a Retail Customer Service Specialist!Ready to take your passion for sports to the next level?As a Retail Customer Service Specialist, you will: Greet everyone: Engage with teammates and customers while proactively approaching customers to understand their needs and support their shopping experience.Serve as primary customer service provider:...
-
Core Banking Specialist
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitJoin our Technology team and play a critical role in managing our core banking platform.Be part of a future-focused, dynamic, and customer-owned bank Excellent opportunities for career progression and ongoing development Permanent, full-time role Flexible hybrid working arrangements – WFH and office About the role We are looking for an Ultracs expert to...
-
Customer Sales And Service Specialist
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitCustomer Sales and Service Specialist Location Australia (Flexible) Time Type Full time Posted On Posted Yesterday Time Left to Apply End Date: November 9, 2024 (29 days left to apply) Job Requisition ID JR-10131040 Employment Type Permanent Closing Date 8 Nov 2024 11:59pm Job Summary As a Customer Sales and Service Specialist, you are passionate about...
-
Customer Sales And Service Specialist
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitCustomer Sales and Service Specialist Location Australia (Flexible) Time Type Full time Posted On Posted Yesterday Time Left to Apply End Date: November 9, 2024 (29 days left to apply) Job Requisition ID JR-10131040 Employment Type Permanent Closing Date 8 Nov 2024 11:59pm Job Summary As a Customer Sales and Service Specialist, you are passionate...
-
Customer Services Officer
vor 2 Monaten
Central Coast, Österreich 3R Truck Service VollzeitWe're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.Advance your customer service career with an excellent opportunity at a leading hearing companyIf you're passionate about making a difference in the lives of elderly individuals and want to join a company that shares this vision, this role is...
-
Customer Services Officer
vor 2 Monaten
Central Coast, Österreich 3R Truck Service VollzeitWe're people who take the time to know people.That's the WOW-way.And that's the secret to recruitment happiness.Advance your customer service career with an excellent opportunity at a leading hearing company If you're passionate about making a difference in the lives of elderly individuals and want to join a company that shares this vision, this role is...
-
Senior Product Manager – Cards
vor 2 Wochen
Central Coast, Österreich Newcastle Greater Mutual Group VollzeitJoin a values and community-oriented, leading customer-owned bank.Play an integral role in driving the evolution of our Cards & Payments product portfolio.Permanent, full-time role based in Newcastle | Hybrid work environment, requiring solid office presence.Purpose of the roleGreater Bank and Newcastle Permanent have recently come together to form NGM Group...
-
Senior Product Manager – Cards
vor 1 Woche
Central Coast, Österreich Tideri Jobbörse VollzeitJoin a values and community-oriented, leading customer-owned bank.Play an integral role in driving the evolution of our Cards & Payments product portfolio.Permanent, full-time role based in Newcastle | Hybrid work environment, requiring solid office presence.Purpose of the role Greater Bank and Newcastle Permanent have recently come together to form NGM...
-
Client Services Officer
vor 1 Woche
Central Coast, Österreich Small Animal Specialist Hospital VollzeitSmall Animal Specialist Hospital – Tuggerah NSWAt SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment.Inspired by the special bond between pets and their families, we constantly strive to help pets and their families live their...
-
Customer Service Officer
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitLendlease is one of the world's leading property and infrastructure groups.Our vision is to create the best places not just for our clients and communities, but especially for our employees.In Australia, we have over 40 years' experience in constructing, developing and managing Australian shopping centres, Lendlease is a retail industry leader.Our fully...
-
Customer Experience Specialist
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitCustomer Experience Specialist About Us As we optimise to a future-ready way of working, there's an exciting shift happening.We are transforming into a stronger, more agile organisation.As part of this exciting transformation, we are looking for talented Customer Experience Specialists to join our team based at North Ryde.Laverty Pathology is a part of...
