Front Office Manager
Vor 6 Tagen
Company DescriptionBelong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel's 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane's best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.Job DescriptionA remarkable opportunity awaits for a Front Office Manager to join the prestigious team at Sofitel Brisbane Central. As the welcoming face of our luxury hotel, you will oversee front office operations, ensuring seamless daily processes and delivering unparalleled guest experiences that reflect Sofitel's commitment to excellence.Oversee and manage all front office operations, including reception, concierge, and reservationsLead, train, and motivate the front office team to deliver outstanding customer serviceDevelop and implement strategies to enhance guest satisfaction and loyaltyManage guest complaints and resolve issues promptly and professionallyCoordinate with other departments to ensure seamless guest experiencesMonitor and analyse key performance indicators to optimise front office operationsEnsure compliance with hotel policies, procedures, and industry standardsManage front office budgets and financial reportsImplement and maintain efficient check-in and check-out proceduresStay updated on local events and attractions to provide guests with relevant informationQualificationsProven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hospitality environmentStrong leadership skills with the ability to motivate and guide teams to successExceptional communication and interpersonal skillsAbility to multitask, prioritise, and perform under pressure while maintaining attention to detailProficiency in hotel management software and systemsIn-depth knowledge of hospitality industry standards and best practicesStrong problem-solving skills and ability to make quick decisionsExperience in managing budgets and interpreting financial reportsCustomer-focused mindset with a commitment to delivering exceptional guest experiencesAbility to work flexible hours, including weekends and holidaysBachelor's degree in Hospitality Management or related field preferredAdditional InformationBring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.Thrive in our Sofitel Brisbane Central community, with:Discounts for ambassadors, families and friends at Accor Hotels worldwideComplimentary hotel stay package to celebrate your work anniversarySecure parking in the centre of Brisbane for only $10 per dayDirect access to Central train stationComplimentary food in the ambassador dining roomLaundered uniforms.Let your passion shine, visit careers.accor.com
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