Application Support Engineer
vor 1 Monat
About Accenture:Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song.
These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com.
Job Description:We are seeking a new talent to join the team, where you can collaborate in client-critical business application delivery and support.
Application Support provides the capability to Operate, Run, and Support Applications in scope.
Where incidents and problems occur, the goal is to work collaboratively with the client's Application teams to address the root cause and restore services as soon as possible.
Application Support Services manage the application in Production (Prod) but will include DevTest and PreProd where required.
Key Responsibilities:As an application support Analyst, you will act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems.
You will be expected to perform independently and become a Subject Matter Expert (SME).
You will be required to actively participate and contribute to team discussions, as well as contribute to providing solutions to work-related problems.
You are required to have technology support experience and working knowledge of Siebel Support.
On-premises and Cloud Hosting, Capacity Management, and Monitoring.
Beginner proficiency in Infrastructure Event Management and IT Infrastructure Operations is recommended.
Collaborate with cross-functional teams to troubleshoot and resolve application issues.Perform root cause analysis and implement corrective actions.Develop and maintain technical documentation.Conduct thorough analysis of system performance and recommend enhancements.Participate in on-call rotation to provide 24/7 support.Identify opportunities for process improvement and automation.Monitor the performance of all applications, Infrastructure and their associated Data Services (i.e., components) utilizing available tools.
Integrating these data feeds with dashboards as part of Service Performance Monitoring Services.Serve as subject matter advisor for supported applications for the team.Adhere to the client's IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable.Perform continuous improvement activities.Release and Deployment Management.Stay updated with industry trends and emerging technologies to optimize application support.Provide training and guidance to junior team members to enhance their skills.Develop innovative strategies to improve application remediation processes.Job Qualifications (Must Have Skills):Working knowledge of Siebel troubleshooting, and fault finding.Awareness of Siebel architecture, logs management, Siebel support.Working knowledge of integration technologies like MQ, REST, API etc.
Job Qualifications (Preferred Skills):Understanding of AWS and/or Azure cloud platforms.Understanding of application monitoring tools and technologies.Ability to quickly develop prototypes and proof of concepts.Must be an Australian Citizen, and a security clearance is desirable.
Security Clearance Requirement:Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance or are eligible for obtaining security clearance.
This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.
On-call and Shift Expectations:This position is primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure).
Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support.
Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed.
Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.
Benefits of working at Accenture:18 weeks paid parental leaveLong & short-term career break opportunitiesStructured career development programLocal and international career opportunities.Certified as a Family Inclusive WorkplaceFlexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.We are proud to be in the top 3 of last year's Diversity & Inclusion Index
Equal Employment Opportunity Statement for Australia:At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity.
Our range of progressive policies support flexibility in 'where', 'when' and 'how' our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle.
All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
If you require adjustments to the recruitment process or have a preferred communication method, please email and cite the relevant Job Number, or contact us on .
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