Senior Technical Specialist
vor 2 Wochen
Add expected salary to your profile for insightsThe successful candidate will lead a virtual Problem Management Team in accordance with the approved ITSM Problem Management process. In addition to this, you will design and develop repeatable data integration and extraction methods, and optimise costs of service delivery by designing and developing improvements in particular technology domains within the enterprise infrastructure.How you will be assessedYou will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under 'Key Responsibilities', the ideal applicant will be someone who can demonstrate the following:Proven ability to participate in and/or lead a highly skilled technical team providing high-level technical direction, standardisation and support of enterprise infrastructure in a large customer focused organisation. (SFIA Code: ARCH5) (NHS: Leading Change through People)Proven high level understanding and working knowledge of relevant technical domains (SFIA Code: TECH 5)Cisco switching and routing, troubleshooting and support;Cisco wireless networks, troubleshooting and support;Alcatel-Lucent switching and routing, troubleshooting and support;Aruba Wireless, troubleshooting and support;Cisco ISE, Prime and MSE troubleshooting and support;Enterprise firewall platforms;Server Virtualisation technologies;ITSM – ITIL;Demonstrated high level analytical, conceptual and problem management skills with a proven record in the assessment and evaluation of technical requirements within a complex information and communication technology environment.Demonstrated experience in promoting and ensuring the use of appropriate techniques, within the technology sphere to provide third level support (SFIA Code: ARCH 5; METL 5; DESN 5)Proven ability to manage and contribute to the development, publication, implementation and compliance to technical policies, standards and procedures at an enterprise level. (SFIA Code: CNSL 5: EMRG 5, QUST 4; CORE 3; QUAS 5)Demonstrated ability or the ability to quickly learn ServiceNow application and ITIL Service Management processes, primarily incident/problem/change/configuration management). (SFIA Code: PBMG 5; CHMG 5; CFMG 5)Specific Working Conditions:Participation in on-call arrangement may be a requirement for this position. Appropriate remuneration under the Award will apply.Your applicationPlease provide the following information to the panel to assess your suitability:Your current CV or resume, including the names and contact details of two referees. Referees should have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current/immediate/past supervisor.A covering letter giving detail of your skills and experience relevant to the position.If you are shortlisted for progression in the recruitment process, you will be asked to provide the names and contact details of two referees, one of whom is to be your current or recent (i.e. within the last two years) supervisor/manager. Referees should have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. You should discuss any concerns about providing a referee/s with your nominated hiring manager when you are requested to provide referee details.
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