Allianz Popular Sl. | Expression Of Interest

vor 2 Monaten

Darwin, Österreich Tideri Jobbörse Vollzeit

Brighton, VIC, AU, 3186 Kingston, ACT, AU, 2604 Launceston, TAS, AU, 7250 Coomera, QLD, AU, 4209 Adelaide, SA, AU, 5000 Darwin, NT, AU, 820 Charlestown, NSW, AU, 2290
Area of Expertise:
Customer Services & Claims Unit:
Allianz Australia Employing Entity:
ALLIANZ AUSTRALIA SERVICES PTY LTD Job Type:
Full-Time Remote Job:
Hybrid working Employment Type:
Permanent ID:
58872 Expression of Interest - Dispute Resolution Specialist Dispute Resolution Specialist | Multiple locations | Expression of Interest
We are currently seeking Expressions of Interest for Dispute Resolution Specialists | Multiple locations
At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
Join us and share your ideas, be inspired, give back and feel proud to be a part of an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for:
Resolve customer complaints in accordance with external dispute guidelines, policies and procedures, and related policy documents and, in line with RG271, the General Insurance Code of Practice, AFCA's Rules, and the Insurance Contracts Act.
Engaging with stakeholders across a multitude of areas of General Insurance, such as: Property, Motor, Commercial, and Farm.
Communicate with customers in a professional and empathetic manner to understand their concerns and provide updates in line with agreed timeframes as part of the complaints resolution process.
Collaborate with internal stakeholders, including Claims, Legal, Underwriting, Product, Risk and Compliance teams, to ensure complaints are handled in accordance with company policies and regulatory requirements.
Develop and implement solutions to resolve customer complaints, including compensation, corrective actions, and process improvements.
Monitor and meet key performance indicators related to complaint resolution, such as response times, resolution rates, and customer satisfaction scores.
Identify appropriate external support services for customers experiencing vulnerability and prepare referrals where required.
About you:
Extensive experience in external dispute resolution within the General Insurance industry (desirable ) At least 12 months experience working with AFCA in General Insurance complaints.
In-depth knowledge of the General Insurance industry in Property and/or Motor (mandatory ) Proven experience in legal and/or litigation (3-5 years experience) (desirable ) Proven resilience in having difficult conversations with stakeholders, and find suitable solutions for complex complaints.
Ability to plan and prioritise effectively, work under pressure, and strong time management skills.
Excellent time management to meet deadlines, essential to complying with Allianz's regulatory requirements.
Pay high attention to details by completing tasks with thoroughness and accuracy.
Analytical skills and ability to review information and apply to detailed written responses to AFCA and participate in conciliations on behalf of Allianz.
Excellent verbal and written communication skills, including negotiation, combined with the ability to balance understanding, empathy and compassion in order to reach the best outcome.
What's on offer:
Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
The opportunity to take part in our Employee Share Purchase Program - own a piece of your employer.
About Allianz:
At Allianz, we care about everything that makes you, you.
We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.
We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support:
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

#J-18808-Ljbffr

  • Expression Of Interest

    vor 2 Monaten

    Darwin, Österreich Allianz Popular Sl. Vollzeit

    Brighton, VIC, AU, 3186 Kingston, ACT, AU, 2604 Launceston, TAS, AU, 7250 Coomera, QLD, AU, 4209 Adelaide, SA, AU, 5000 Darwin, NT, AU, 820 Charlestown, NSW, AU, 2290Area of Expertise: Customer Services & ClaimsUnit: Allianz AustraliaEmploying Entity: ALLIANZ AUSTRALIA SERVICES PTY LTDJob Type: Full-TimeRemote Job: Hybrid workingEmployment Type: PermanentID:...

  • Expression Of Interest

    Vor 7 Tagen

    Darwin, Österreich Allianz Australia Vollzeit

    Expression of Interest - Recovery Officer Multiple locations At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...

  • Expression Of Interest

    vor 2 Monaten

    Darwin, Österreich Allianz Australia Vollzeit

    Brighton, VIC, AU, 3186 Kingston, ACT, AU, 2604 Launceston, TAS, AU, 7250 Coomera, QLD, AU, 4209 Adelaide, SA, AU, 5000 Darwin, NT, AU, 820 Charlestown, NSW, AU, 2290Area of Expertise:Customer Services & ClaimsUnit:Allianz AustraliaEmploying Entity:ALLIANZ AUSTRALIA SERVICES PTY LTDJob Type:Full-TimeRemote Job:Hybrid workingEmployment...

  • Allianz Popular Sl. | Motor Assessor

    vor 1 Tag

    Darwin, Österreich Tideri Jobbörse Vollzeit

    Motor Assessor | Customer & Operations | Darwin At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work.We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing...

  • 2022 - Expression Of Interest - Stores – Nt

    Vor 5 Tagen

    Darwin, Österreich Aspire Technology Limited Vollzeit

    2024 - Expression of Interest - Stores – NTLocation: Darwin Posted on: 14 January 2022 ABOUT AMART We are an energetic and enthusiastic group with a passion for furniture.We are a national brand growing rapidly, united by a clear vision 'to help transform the homes of everyday Australians everywhere!' ABOUT THE ROLE We are always on the lookout for...

  • Contract Coordinator

    vor 1 Woche

    Darwin, Österreich Wood Vollzeit

    Wood is seeking expressions of interest from a Contract Coordinator with proven Oil & Gas Maintenance experience to join our Operations business in Darwin, Northern Territory.This is anticipated to be a permanent role to support one of our key clients in the region with a start date in the 1st quarter of 2025.Wood's Operations APAC (West) business delivers...

  • Cu Connect Opportunities

    Vor 7 Tagen

    Darwin, Österreich Clayton Utz Vollzeit

    The roleWe are currently seeking expressions of interest for lawyers who are interested in flexible short or fixed term opportunities with Clayton Utz and our clients.The nature and number of opportunities will depend on your skills and availability.We will work with you to find the best arrangement to suit your needs.This is an expression of interest and...

  • Supervisors (Onshore/Offshore) Expressions Of Interest

    vor 3 Wochen

    Darwin, Österreich Kaefer Vollzeit

    Supervisors (Onshore/Offshore) Expressions of InterestOil & Gas - Engineering & Maintenance (Mining, Resources & Energy)Full timeKAEFER Integrated Services is thrilled to announce that we are actively seeking Expressions of Interest from SUPERVISORS for Onshore/Offshore supervisory roles for WA/NT.Commencing in 2025 we're looking for passionate professionals...

  • Cu Connect Opportunities

    Vor 7 Tagen

    Darwin, Österreich Clayton Utz Vollzeit

    The roleWe are currently seeking expressions of interest for lawyers who are interested in flexible short or fixed term opportunities with Clayton Utz and our clients. The nature and number of opportunities will depend on your skills and availability. We will work with you to find the best arrangement to suit your needs.This is an expression of interest and...

  • Cu Connect Opportunities

    vor 25 Minuten

    Darwin, Österreich Clayton Utz Vollzeit

    The role We are currently seeking expressions of interest for lawyers who are interested in flexible short or fixed term opportunities with Clayton Utz and our clients.The nature and number of opportunities will depend on your skills and availability.We will work with you to find the best arrangement to suit your needs.This is an expression of interest and...

  • Customer Service Specialist

    vor 1 Monat

    Darwin, Österreich Allianz Australia Vollzeit

    Customer Service Specialist | TIO | Darwin At TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers'...

  • Expression Of Interest

    Vor 5 Tagen

    Darwin, Österreich Lca Darwin Vollzeit

    Expression of Interest - Beauty Therapist NTReady to help others feel their version of WOW?Laser Clinics has been in the confidence business since 2008, offering transformative beauty solutions that reignite clients' inner confidence.Our team combines market-leading expertise and technology to provide medically backed treatments and tailor-made solutions.Our...

  • Maintenance Planner

    vor 2 Monaten

    Darwin, Österreich Wood. Vollzeit

    Maintenance Planner (Darwin) - Expressions of InterestWood is seeking expressions of interest from Maintenance Planners with proven Oil & Gas Maintenance experience to join our Operations business in Darwin, Northern Territory. This opportunity is anticipated to be a permanent role to support one of our key clients in the region with a start date in the 1st...

  • Kaefer | Supervisors

    vor 3 Wochen

    Darwin, Österreich Tideri Jobbörse Vollzeit

    Supervisors (Onshore/Offshore) Expressions of Interest Oil & Gas - Engineering & Maintenance (Mining, Resources & Energy) Full time KAEFER Integrated Services is thrilled to announce that we are actively seeking Expressions of Interest from SUPERVISORS for Onshore/Offshore supervisory roles for WA/NT.Commencing in 2025 we're looking for passionate...

  • Dispute Resolution Specialist

    vor 1 Monat

    Darwin, Österreich Allianz Vollzeit

    Risk Consulting (Insurance & Superannuation)Full timeDispute Resolution Specialist | Multiple locations| Permanent and Contract Opportunities Are you ready for a career with Allianz?Even if you don't tick all the boxes, we encourage you to apply!This role is challenging and a highly rewarding work environment, perfect for people who are looking for career...

  • Allianz | Dispute Resolution Specialist

    vor 4 Wochen

    Darwin, Österreich Tideri Jobbörse Vollzeit

    Risk Consulting (Insurance & Superannuation) Full time Dispute Resolution Specialist | Multiple locations| Permanent and Contract Opportunities Are you ready for a career with Allianz?Even if you don't tick all the boxes, we encourage you to apply!This role is challenging and a highly rewarding work environment, perfect for people who are looking for career...

  • Efinancialcareers Ltd. | Customer Service Specialist | Darwin

    vor 1 Monat

    Darwin, Österreich Allianz Australia Vollzeit

    Customer Service Specialist | TIO | Darwin At TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers'...

  • Customer Service Specialist

    vor 1 Monat

    Darwin, Österreich Allianz Australia Vollzeit

    Customer Service Specialist | TIO | Darwin At TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers'...

  • Customer Service Specialist

    vor 1 Monat

    Darwin, Österreich Allianz Australia Vollzeit

    Customer Service Specialist | TIO | Darwin At TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers'...

  • Workpack Preparer

    vor 1 Woche

    Darwin, Österreich Wood Vollzeit

    Wood is seeking expressions of interest from Workpack Preparers (Mechanical/Piping) with proven Oil & Gas Maintenance experience to join our Operations business in Darwin, Northern Territory.This is anticipated to be a permanent role to support one of our key clients in the region with a start date in the 1st quarter of 2025.Wood's Operations APAC (West)...