Rea Group | Tech Support Specialist
vor 21 Stunden
Help deliver outstanding tech support to our entire business
6-Month Max Term Contract until 30th June 2025
Melbourne location
We're REA
REA Group is not your average digital business.
From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.
With bold and ambitious goals, we are changing the way the world experiences property.
Our people are the key to our success, and we are proud to be named in Australia's "Top 5" Best Workplaces two years in a row.
Where the team fits in
As Tech Support Specialist, you'll be part of our End-User Computing (EUC) team, responsible for providing technology and data platforms underpinning REA's products, services, and operations.
As Tech Support Specialist, you'll help REA deliver outstanding tech support ensuring 1500 global employees are happy and productive.
Your ability to troubleshoot on the fly is your superpower.
You thrive solving problems and love engaging with people to help offer tech support at all levels.
What the role is about
The Tech Support Specialist supports the business in the following ways:
Walk Up Area - Provide face-to-face support for our walk-up area which is an Apple Genius Bar style service available for staff.
Offer technical support and advice on systems, devices and user access management for all REA Staff.
Encourage self-service for staff to resolve technical problems using engaging articles and automated macros within our ticket management platform.
Contribute to broader projects as required by Project Leads and teams.
Who we're looking for
Experience in a Tech Support Specialist role.
Passion and genuine care for helping to solve tech issues.
Exceptional work ethic and customer service outlook.
Knowledge across Windows Desktop Platforms, Apple Mac Platforms, and mobile platforms.
Understanding of network concepts and troubleshooting hardware and software issues.
Basic understanding of Microsoft Active Directory and modern technology practices.
Qualifications in aligned technologies (e.g.
certifications) highly desirable.
Ability to work productively in a fast-paced environment.
The REA experience
The physical, mental, emotional and financial health of our people is something we'll never stop caring about.
We're committed to your development – both professionally and personally.
We offer:
A hybrid and flexible approach to working.
Flexible parental leave offering for primary and secondary carers.
Programs to support mental, emotional, financial and physical health & wellbeing.
Performance recognition programs.
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion.
If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood
Keen to be part of REA but didn't find a perfect match with this opportunity?
You should join our Talent Neighbourhood
Upload your details today
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