Ntt | Senior Software Lifecycle Specialist

vor 3 Wochen

Melbourne, Österreich Tideri Jobbörse Vollzeit

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible.
We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.
Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Software Lifecycle Specialist is an advanced subject matter expert, responsible for building and maintaining the client relationship to drive value for the client's software estate and increase lifetime value for the organization.
As the primary software post-sale point of contact for clients, this role drives client-facing activity through the Software Lifecycle Specialist Charters of Adoption, Expansion, and Renewal of software.

Acting as the clients' trusted advisor for software, they help the client realize value from their relationship with the organization and ensure the client's relationship experience is a positive one.
The Senior Software Lifecycle Specialist is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal for software.

What you'll be doing
Key Responsibilities:
Works closely with the assigned Client Manager and Service Delivery Managers to ensure consistent and effective client engagements, leveraging resources as required.
Accountable for the client's deployment and adoption of their software investments.
Creates Software Success plans to help accelerate software usage and feature adoption.
Ensures alignment to the Line of Business and IT Team to ensure business and/or operational objectives are being achieved.
Drives activities to demonstrate how to adopt new features of the software suite and communicate with the Client Manager.
Ensures adoption plans are updated and regular business review meetings are held to demonstrate value to the client.
Drives regular training programs with the client on how to use specific software features.
Identifies opportunities to upsell, cross sell and expand Software offerings as well as ensure the uptake of company service offers.
Responsible for reporting success metrics back into the organization and its vendors.
Acts as the conduit between the Client Managers and Professional Services and Consulting.
Ensures that the organization is making the most of the vendor Activation rebates and Lifecycle Advisor Credits.
Partners with the Client Success Managers to ensure successful renewals of software.
Actively documents case studies and drives the design of the software defined infrastructure offering, usage and adoption, interfacing with the vendor and services delivery team, KPI, adoption of delivery obligations and renewal.
Knowledge and Attributes:
Good interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level.
Advanced account planning and stakeholder mapping and management techniques.
Advanced ability to interpret a client's business strategy/plans and understand opportunities for organizational solutions/services.
Advanced knowledge of company's offers and services, including the core functionality and features, linkage within organization's service portfolio, pricing structures, client benefits.
Advanced ability to provide an external industry viewpoint (including industry insights, technology trends, and competitor landscape) and to highlight company's expertise and differentiated offerings and position 'partnership' offerings with the client.
Well-developed sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals.
Ability to execute on-time renewals with minimum volume or price churn.
Advanced knowledge and understanding of IT service environment, service operations, and ITIL practices.
Advanced understanding of organization's billing processes and client invoicing linked to contracted services.
Advanced understanding of financial statements and metrics, including revenue, expense control, and growth relative to the market in order to hold strategic client conversations.
Advanced understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client, and understand how to position as a value exchange.
Communication skills (verbal and written) coupled with good questioning skills.
Advanced ability to interpret complex data/reports, derive business insights and define relevant operating responses.
Advanced understanding of organization's approach to Software Lifecycle Management, including the strategic direction and operating model.
Academic Qualifications and Certifications:
Bachelor's degree or equivalent in business management or related field.
Certification and working knowledge of ITIL practices.
Additional relevant vendor certifications would be advantageous.
Required Experience:
Advanced experience in a Managed Services and/or Outsourcing environment.
Advanced experience in a client-facing role in one or more Sales, Service, or Consultancy disciplines in a large-scale (preferably multi-national) IT services environment.
Advanced experience in sales and client engagements at manager level within a commercial service offering environment.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services.
We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
We are also one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Join our growing global team and accelerate your career with us.
Apply today.

#J-18808-Ljbffr

  • Senior Software Lifecycle Specialist

    vor 3 Wochen

    Melbourne, Österreich Ntt Vollzeit

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATA The Senior...

  • Senior Software Lifecycle Specialist

    vor 3 Wochen

    Melbourne, Österreich Ntt Vollzeit

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior...

  • Software Lifecycle Specialist

    vor 3 Wochen

    Melbourne, Österreich Ntt Vollzeit

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATA The Software...

  • Software Lifecycle Specialist

    vor 3 Wochen

    Melbourne, Österreich Ntt Vollzeit

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Software...

  • Project Manager

    Vor 5 Tagen

    Melbourne, Österreich Ntt Vollzeit

    Is innovation part of your DNA?Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT team and you'll be part of the world's largest ICT company (by revenue).We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider.Together, we help our people,...

  • Ntt Limited | Client Manager

    vor 15 Stunden

    Melbourne, Österreich Tideri Jobbörse Vollzeit

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATA The Client Manager...

  • Ntt | Network Architect | Melbourne

    vor 2 Monaten

    Melbourne, Österreich Tideri Jobbörse Vollzeit

    Architects (Information & Communication Technology) Full time 6 Month Contract + Extension + Great Rates In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things.We believe that by bringing everyone together, we can solve problems using innovative technology that can...

  • Senior Azure Data Engineer

    vor 3 Monaten

    Melbourne, Österreich Ntt Data Business Solutions Vollzeit

    NTT DATA is heavily investing globally in providing state of the art analytical solutions to its clients. Our capability has been focused locally, regionally in APAC and globally by forming strategic partnerships including Microsoft Azure, SAP Analytics, Snowflake, Matillion and many more, leveraging the strength of our cloud and network assets via the NTT...

  • Ntt | Technical Consultant

    vor 3 Wochen

    Melbourne, Österreich Tideri Jobbörse Vollzeit

    Architects (Information & Communication Technology) Full time 6 Month Contract + Extension + Great Rates In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things.We believe that by bringing everyone together, we can solve problems using innovative technology that can...

  • Client Manager

    Vor 3 Tagen

    Melbourne, Österreich Ntt Limited Vollzeit

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATA The Client Manager...

  • Client Manager

    Vor 3 Tagen

    Melbourne, Österreich Ntt Limited Vollzeit

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Client Manager...

  • Project Manager

    Vor 7 Tagen

    Melbourne, Österreich Ntt Vollzeit

    Is innovation part of your DNA?Do you want to enable a connected future for people, organizations, and society?Join our growing global NTT team and you'll be part of the world's largest ICT company (by revenue).We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider.Together, we help our people, clients,...

  • Delivery Practice Manager: Business Applications

    vor 2 Monaten

    Melbourne, Österreich Ntt Vollzeit

    Delivery Practice Manager: Business Applications (CRM)In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things.We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.At...

  • Technical Consultant

    vor 3 Wochen

    Melbourne, Österreich Ntt Vollzeit

    Architects (Information & Communication Technology) Full time6 Month Contract + Extension + Great RatesIn a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things.We believe that by bringing everyone together, we can solve problems using innovative technology that can...

  • Delivery Practice Manager: Business Applications

    vor 2 Monaten

    Melbourne, Österreich Ntt Vollzeit

    Delivery Practice Manager: Business Applications (CRM)In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At...

  • Ntt | Platform

    vor 2 Wochen

    Melbourne, Österreich Buscojobs Vollzeit

    Engineering - Software (Information & Communication Technology)Full time In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things.We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is...

  • Software Asset Management Specialist

    vor 2 Wochen

    Melbourne, Österreich Buscojobs Vollzeit

    We are looking for a Software Asset Management Specialist to oversee and manage the software inventory, compliance, and optimization.Your role will include tracking software licenses, ensuring compliance with licensing agreements, and implementing best practices in software management.Requirements 3+ years of experience in Software Asset Management, IT Asset...

  • Senior Software Engineer

    vor 3 Monaten

    Melbourne, Österreich Papercut Papercut Software Pty Ltd Vollzeit

    Are you a product-focused software engineer who lives to solve customer problems? Do you want to build solutions end-to-end as part of multifunctional and autonomous teams? If so, let us know!Our Product Engineers are not just software developers; we generate ideas, evolve our product roadmap, and promote the features we want to see. We advocate for our...

  • Senior Software Engineer

    vor 3 Monaten

    Melbourne, Österreich Papercut Papercut Software Pty Ltd Vollzeit

    Are you a product-focused software engineer who lives to solve customer problems?Do you want to build solutions end-to-end as part of multifunctional and autonomous teams?If so, let us know!Our Product Engineers are not just software developers; we generate ideas, evolve our product roadmap, and promote the features we want to see.We advocate for our...

  • Senior Software Engineer

    vor 3 Monaten

    Melbourne, Österreich Papercut Papercut Software Pty Ltd Vollzeit

    Are you a product-focused software engineer who lives to solve customer problems?Do you want to build solutions end-to-end as part of multifunctional and autonomous teams?If so, let us know!Our Product Engineers are not just software developers; we generate ideas, evolve our product roadmap, and promote the features we want to see.We advocate for our...