Delivery Practice Manager: Business Applications

vor 1 Monat

Melbourne, Österreich Ntt Vollzeit

Delivery Practice Manager: Business Applications (CRM)In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things.
We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
At NTT DATA, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant.
The power is in your hands to do great things.
It's time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
About the role We are looking for a Delivery Practice Manager: Business Applications (CRM) to join our team.
This role offers the flexibility of a hybrid working model and can be based out of either Sydney or Melbourne.
The Delivery Practice Manager is responsible for the successful delivery of our digital projects and will work closely with the latest industry standards and techniques to ensure we produce robust, secure and innovative solutions for our business applications.
The role will focus on leading and managing a highly effective team in developing, testing and deploying enterprise Dynamics 365 solutions using Microsoft Dynamics 365 Customer Engagement applications, Power Platform, SharePoint, Azure and other advanced components of Microsoft technologies.
Primary Duties: Oversee professional services delivery through design, implementation, and configuration of Dynamics CRM/CE as required by the Practice's portfolio of projects.Collaborate in the pre-sales process with internal stakeholders (e.g., Solution Architects, Account Executives, Functional & Technical Consultants) by providing technical guidance and translating business requirements to align the scope of work to the delivery outcomes desired by the client.Manage complex escalations, analyze situations, and coordinate resources to resolve issues by following delivery best practices, considering cost implications, and collaborating with internal and external stakeholders as needed.Assist with the growth of the practice by supporting presales, commercial activities, pipeline management and expansion.Build and nurture robust relationships with internal team members and customer stakeholders at all levels.Support the practice by assisting with recruitment, resourcing, and succession planning.Manage staff career management, training, and development plans.Contribute to the creation and harvesting of Intellectual Property and project deliverables.Manage and be accountable for the Practice's portfolio of projects.Support functional resources in workshops and proof of concepts/pilot implementations.Assist with preparation of proposals and customer presentations.Foster a culture that works towards gender equality and promotes diversity and inclusion.What will make you a good fit for the role? Across the business, the standout common characteristics of our teams is that we're approachable, supportive and have a can-do attitude.
You will be a good fit for the role if you bring the following:
Extensive experience in customization, configuration, extension and functional design of Dynamics CE Customer Service and Sales.
Experience with Marketing/Customer Insights is desirable.Strong experience in D365 professional services delivery and hands-on, documented experience of at least 3 Microsoft Dynamics CRM implementations.Demonstrated experience in building and leading high-performing teams.Experience producing functional and technical artifacts to communicate an understanding of the client's current state and their target business and ICT architectures.Strong management and leadership skills with a demonstrated capacity for strategic thinking, planning, organizing, resourcing, directing and controlling of resources to achieve business objectives.Ability to understand a client's business needs and drivers, and to match solutions and services to those needs in order to advance their stated business aims.Excellent communication skills, particularly the ability to influence and negotiate with clients and internal stakeholders.Must be self-motivated, have an ability to work with ambiguity, function under pressure and remain calm in adverse business and operational situations.A high level of analytical and problem-solving skills, and a desire to learn new skills in a variable and demanding environment.Due to the nature of our clients, Australian Citizenship, NZ Citizenship or Permanent Residency are required for this role. Education and Training The following education and training would be looked upon favorably:
Bachelor's Degree or equivalent in Information Technology or Computer Science or related field.Dynamics CRM certifications.Delivery Management certifications (e.g., Scrum, Agile, Change Management, Project Management) are well regarded.Join our growing global team and accelerate your career with us.
Apply today. What we can offer you Working at NTT DATA you'll find the rewards are more than just financial.
Not only will you work alongside inspiring colleagues with a world of experience, but you'll also have access to great benefits including:
Continued training and education opportunities to support you on your career path.A supportive environment that empowers you to thrive and gives you the autonomy and accountability to shape your own success.Financial and wellbeing services, including salary packaging and discounts on entertainment, travel and shopping.About us At NTT DATA, we bring best practices and high-value services to more than 50 countries and regions around the world.
We employ more than 330,000 people across the globe.
From strategic consulting to leading-edge technologies, we enable experiences that transform organizations for success, disrupt industries for good and shape a better society for all.
NTT DATA is recognized as a Global Top Employer for 2024.
This prestigious honor, awarded by the Top Employers Institute, places us among an elite group of only 17 organizations globally acclaimed for our outstanding people policies and practices.
Our diverse workforce is the power behind our innovation.
To harness their fullest strengths, we are committed to creating an inclusive work environment with no limitations to geography, gender or generation.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a practice manager?Do you have experience working within a scrum agile team?How many years of people management experience do you have?How many years' experience do you have as a Microsoft 365 Specialist?Do you hold Australian Security Clearance?How many years' experience do you have as a Dynamics CRM Functional Consultant? #J-18808-Ljbffr

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