It Desktop Support Analyst
vor 1 Monat
About the role: The IT Desktop Support Analyst works across a broad range of technologies and liaises with multiple areas of the business to support incidents, problems, changes and requests.
The role provides on-site support to sites across metropolitan and regional Victoria and assists customers to work through issues and requests via phone, email, walk up or Teams messages.
The role also facilitates the installation, configuration and deployment of IT equipment across the organisation.
What you'll deliver: • Demonstrate customer centric behaviour, with a focus on high quality service, at all times.
• Proactively keep customers informed in relation to issues and/or requests raised and provide accurate and high-quality advice, which contributes to meeting customer expectations and timeframes.
• Ensure action and resolutions are logged within the Service Management System to provide an auditable record.
• Ensure incidents/requests are logged, diagnosed, and resolved.
• Act as a key point of contact for all high priority incidents.
• Actively engage both internal and external stakeholders to ensure incident impacts and customer needs are understood and incorporated into the delivery of support.
• Maintain knowledge of specific specialisms, and provide detailed advice regarding their application, along with executing specialised tasks.
To succeed in the role, you'll have: • A valid Victorian drivers licence as travelling is required often in the role.
• Tertiary qualification in IT, or equivalent industry qualification/s or experience.
• Demonstrated experience working in a multi-sourced environment.
• Demonstrated experience in supporting enterprise directory environments underpinned by Microsoft Windows, Microsoft Active Directory, Azure AD, SCCM, Intune, Group Policies, VPN technologies, Citrix.
• Advanced knowledge of Microsoft desktop operating system technologies, IOS.
• Understanding of infrastructure (DHCP, DNS, and Exchange) and networking (IP Addressing, routing, network topologies).
You may be required to provide afterhours on call support on rotation basis.
What's next?
Please submit your application via our careers website by 23 October 2024 .
For the full Position Description, please reach out to Luke Castro from the Talent team at ****** If you require adjustments as part of the recruitment process to accommodate your needs, please don't hesitate to discuss these with us.
Beon, CitiPower Powercor and United Energy recognise Australia's Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work.
We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.
We work hard to ensure our organisation is inclusive and diverse.
This means everyone can feel valued, trusted, authentic and safe at work.
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