It Desktop Support Analyst
vor 1 Woche
About the role: The IT Desktop Support Analyst works across a broad range of technologies and liaises with multiple areas of the business to support incidents, problems, changes and requests.
The role provides on-site support to sites across metropolitan and regional Victoria and assists customers to work through issues and requests via phone, email, walk up or Teams messages.
The role also facilitates the installation, configuration and deployment of IT equipment across the organisation.
What you'll deliver: • Demonstrate customer centric behaviour, with a focus on high quality service, at all times.
• Proactively keep customers informed in relation to issues and/or requests raised and provide accurate and high-quality advice, which contributes to meeting customer expectations and timeframes.
• Ensure action and resolutions are logged within the Service Management System to provide an auditable record.
• Ensure incidents/requests are logged, diagnosed, and resolved.
• Act as a key point of contact for all high priority incidents.
• Actively engage both internal and external stakeholders to ensure incident impacts and customer needs are understood and incorporated into the delivery of support.
• Maintain knowledge of specific specialisms, and provide detailed advice regarding their application, along with executing specialised tasks.
To succeed in the role, you'll have: • A valid Victorian drivers licence as travelling is required often in the role.
• Tertiary qualification in IT, or equivalent industry qualification/s or experience.
• Demonstrated experience working in a multi-sourced environment.
• Demonstrated experience in supporting enterprise directory environments underpinned by Microsoft Windows, Microsoft Active Directory, Azure AD, SCCM, Intune, Group Policies, VPN technologies, Citrix.
• Advanced knowledge of Microsoft desktop operating system technologies, IOS.
• Understanding of infrastructure (DHCP, DNS, and Exchange) and networking (IP Addressing, routing, network topologies).
You may be required to provide afterhours on call support on rotation basis.
What's next?
Please submit your application via our careers website by 23 October 2024 .
For the full Position Description, please reach out to Luke Castro from the Talent team at ****** If you require adjustments as part of the recruitment process to accommodate your needs, please don't hesitate to discuss these with us.
Beon, CitiPower Powercor and United Energy recognise Australia's Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work.
We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.
We work hard to ensure our organisation is inclusive and diverse.
This means everyone can feel valued, trusted, authentic and safe at work.
-
It Desktop Support Analyst
vor 1 Woche
Melbourne, Österreich CitiPower and Powercor VollzeitThe IT Desktop Support Analyst works across a broad range of technologies and liaises with multiple areas of the business to support incidents, problems, changes, and requests. The role provides on-site support to sites across metropolitan and regional Victoria and assists customers to work through issues and requests via phone, email, walk-up, or Teams...
-
It Desktop Support Analyst
vor 1 Woche
Melbourne, Österreich CitiPower and Powercor VollzeitThe IT Desktop Support Analyst works across a broad range of technologies and liaises with multiple areas of the business to support incidents, problems, changes, and requests. The role provides on-site support to sites across metropolitan and regional Victoria and assists customers to work through issues and requests via phone, email, walk up, or Teams...
-
Desktop Support Engineer
vor 2 Wochen
Melbourne, Österreich Total It Global Vollzeit(a) Desktop Technician will provide day to day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.The candidate will also need to facilitate customer resolution for calls and engage their supervisors...
-
Desktop Support Engineer
vor 2 Wochen
Melbourne, Österreich Total It Global Vollzeit(a) Desktop Technician will provide day to day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.The candidate will also need to facilitate customer resolution for calls and engage their supervisors...
-
Desktop Support Engineer
vor 2 Wochen
Melbourne, Österreich Total It Global Vollzeit(a) Desktop Technician will provide day to day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors...
-
It Support Analyst
vor 3 Wochen
Melbourne, Österreich Hastings Deering Group VollzeitTime left to apply: End Date: November 1, 2024 (25 days left to apply) Job Requisition ID: JR112255 Company: Hastings Deering (Australia) Ltd About the Role: Due to sustainable growth, we are now recruiting for an IT Support Analyst to join our award-winning Sime Darby Industrial branch in Cairns, QLD in a permanent full-time position. Reporting to the...
-
It Service Desk Analyst
vor 3 Wochen
Melbourne, Österreich It M S VollzeitSt John Ambulance Australia- Melbourne, VIC ITSource: uWorkinJOB DESCRIPTIONThe IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .IT Service Desk AnalystLocation:Somerville & Notting HillRemuneration:$80,000 to $86,000 (plus...
-
It Desktop Support Engineer
vor 3 Wochen
Melbourne, Österreich Tsa Group VollzeitJoin the TSA Family: Elevate Customer Experiences with Us! TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact with brands, creating...
-
It Desktop Support Engineer
Vor 5 Tagen
Melbourne, Österreich Tsa Group - Australia VollzeitCompany DescriptionJoin the TSA Family: Elevate Customer Experiences with Us! TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact...
-
It Desktop Support Engineer
vor 1 Tag
Melbourne, Österreich Tsa Group - Australia VollzeitCompany DescriptionJoin the TSA Family: Elevate Customer Experiences with Us!TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact with...
-
It Desktop Support Engineer
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitCompany Description Join the TSA Family: Elevate Customer Experiences with Us!TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact...
-
Desktop Support Engineer
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse Vollzeit(a) Desktop Technician will provide day to day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.The candidate will also need to facilitate customer resolution for calls and engage their supervisors...
-
Desktop Support Specialist
vor 3 Wochen
Melbourne, Österreich Oilandgasjobsearch.Com VollzeitWhat are you going to doAs a Desktop Support Specialist, you will be working within the IT team that delivers frontline support to the wider business.The level of technical support required would cover multiple areas including: desktop and mobile devices, standard operating environments, business applications, and operational tools/software.The positions are...
-
Desktop Support Specialist
vor 3 Wochen
Melbourne, Österreich Oilandgasjobsearch.Com VollzeitWhat are you going to doAs a Desktop Support Specialist, you will be working within the IT team that delivers frontline support to the wider business.The level of technical support required would cover multiple areas including: desktop and mobile devices, standard operating environments, business applications, and operational tools/software.The positions are...
-
Network & Desktop Support Engineer-Australia
vor 1 Woche
Melbourne, Österreich MNL Technologies PTY LTD VollzeitExciting Opportunity: Network & Desktop Support Engineer Wanted!Passionate about troubleshooting, network optimization, and top-tier desktop assistance?Join us!Responsibilities: Diagnose network issues for seamless connectivity.Maintain desktop hardware/software for peak performance.Collaborate across teams to enhance IT infrastructure.Provide top-notch...
-
It Service Desk Analyst
vor 1 Woche
Melbourne, Österreich St John Ambulance (Vic) VollzeitSt John Ambulance Australia - Melbourne, VICIT Source: uWorkin JOB DESCRIPTION The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk . The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .IT Service Desk AnalystLocation: Somerville & Notting HillRemuneration: $80,000 to $86,000 (plus...
-
Desktop Support Engineer L1
vor 2 Wochen
Melbourne, Österreich Excis Compliance VollzeitTemporary | Excis Compliance ltd | Australia Posted On 10/10/2024 Job Information IT Services Work Experience: 1-3 years Salary: 5,300 AUD Monthly City: Clayton South State/Province: Victoria Zip Code: 3169 Job DescriptionWe are looking for a talented Level 1 Desktop Support Engineer in Melbourne, Australia. This position is a year contract position...
-
Desktop Support Engineer
vor 1 Woche
Melbourne, Österreich Swift Computers Pty VollzeitWe are Hiring Level 1 Desktop Support Engineer Australia wide Minimum 6 months to 2 years of Experience.Required Duties & Skills: Troubleshooting and maintenance of IT equipment and Network infrastructure. Understanding of network infrastructure, DC, DNS, DHCP, IP Understanding of Firewall,VLANs,Emails - Office365 and on-premise Exchange server,Teamviewer...
-
It Service Desk Analyst
vor 1 Woche
Melbourne, Österreich St John Ambulance (Vic) VollzeitSt John Ambulance Australia - Melbourne, VICIT Source: uWorkin JOB DESCRIPTION The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk . The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .IT Service Desk Analyst Location: Somerville & Notting HillRemuneration: $80,000 to $86,000 (plus...
-
It Service Desk Analyst
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitSt John Ambulance Australia - Melbourne, VIC ITSource: uWorkin JOB DESCRIPTION The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .IT Service Desk AnalystLocation: Somerville & Notting HillRemuneration: $80,000 to $86,000 (plus...
