It Desktop Support Analyst
vor 1 Monat
The IT Desktop Support Analyst works across a broad range of technologies and liaises with multiple areas of the business to support incidents, problems, changes, and requests. The role provides on-site support to sites across metropolitan and regional Victoria and assists customers to work through issues and requests via phone, email, walk-up, or Teams messages. The role also facilitates the installation, configuration, and deployment of IT equipment across the organisation.
What you'll deliver: Demonstrate customer-centric behaviour, with a focus on high-quality service, at all times.Proactively keep customers informed in relation to issues and/or requests raised and provide accurate and high-quality advice, which contributes to meeting customer expectations and timeframes.Ensure action and resolutions are logged within the Service Management System to provide an auditable record.Ensure incidents/requests are logged, diagnosed, and resolved.Act as a key point of contact for all high-priority incidents.Actively engage both internal and external stakeholders to ensure incident impacts and customer needs are understood and incorporated into the delivery of support.Maintain knowledge of specific specialisms and provide detailed advice regarding their application, along with executing specialised tasks.To succeed in the role, you'll have: A valid Victorian driver's licence as travelling is required often in the role.Tertiary qualification in IT, or equivalent industry qualification/s or experience.Demonstrated experience working in a multi-sourced environment.Demonstrated experience in supporting enterprise directory environments underpinned by Microsoft Windows, Microsoft Active Directory, Azure AD, SCCM, Intune, Group Policies, VPN technologies, Citrix.Advanced knowledge of Microsoft desktop operating system technologies, iOS.Understanding of infrastructure (DHCP, DNS, and Exchange) and networking (IP Addressing, routing, network topologies).You may be required to provide after-hours on-call support on a rotation basis. What's next? Please submit your application via our careers website by 23 October 2024. For the full Position Description, please reach out to Luke Castro from the Talent team at ******.
If you require adjustments as part of the recruitment process to accommodate your needs, please don't hesitate to discuss these with us. Beon, CitiPower Powercor, and United Energy recognise Australia's Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.
We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic, and safe at work.
#J-18808-Ljbffr
-
Desktop Support Analyst
vor 3 Wochen
Melbourne, Österreich Jewish Care Victoria VollzeitDesktop Support Analyst Permanant full time positionGenerous not-for-profit salary packaging to increase your take home pay!Flexible working arrangementsAbout usJewish Care Victoria is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria, servicing the community for 175...
-
Desktop Support Analyst
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitDesktop Support Analyst Permanant full time position Generous not-for-profit salary packaging to increase your take home pay!Flexible working arrangements About usJewish Care Victoria is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria, servicing the community for 175...
-
Desktop Support Analyst
vor 4 Wochen
Melbourne, Österreich Jewish Care Victoria VollzeitDesktop Support AnalystPermanant full time positionGenerous not-for-profit salary packaging to increase your take home pay!Flexible working arrangementsAbout usJewish Care Victoria is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria, servicing the community for 175 years....
-
It Desktop Support Analyst
vor 1 Monat
Melbourne, Österreich CitiPower and Powercor VollzeitThe IT Desktop Support Analyst works across a broad range of technologies and liaises with multiple areas of the business to support incidents, problems, changes, and requests. The role provides on-site support to sites across metropolitan and regional Victoria and assists customers to work through issues and requests via phone, email, walk up, or Teams...
-
It Desktop Support Analyst
vor 1 Monat
Melbourne, Österreich CitiPower and Powercor VollzeitAbout the role: The IT Desktop Support Analyst works across a broad range of technologies and liaises with multiple areas of the business to support incidents, problems, changes and requests.The role provides on-site support to sites across metropolitan and regional Victoria and assists customers to work through issues and requests via phone, email, walk...
-
Desktop Support Engineer
vor 1 Monat
Melbourne, Österreich Total It Global Vollzeit(a) Desktop Technician will provide day to day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors...
-
It Support Analyst
Vor 3 Tagen
Melbourne, Österreich Buscojobs VollzeitAbout 1 month ago, from Sime Darby Holdings Berhad We are searching for an IT Support Analyst to join our award-winning Sime Darby Industrial branch in Rockhampton, QLD in a permanent fulltime position. Reporting to the Desktop Support Team Lead, the IT Support Analyst's primary responsibility will be to provide quality IT Desktop support services on a daily...
-
It Desktop Support Engineer
vor 1 Monat
Melbourne, Österreich Tsa Group - Australia VollzeitCompany DescriptionJoin the TSA Family: Elevate Customer Experiences with Us! TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact...
-
It Desktop Support Engineer
vor 4 Wochen
Melbourne, Österreich Tsa Group - Australia VollzeitCompany DescriptionJoin the TSA Family: Elevate Customer Experiences with Us!TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact with...
-
It Desktop Support Engineer
vor 3 Wochen
Melbourne, Österreich Tsa Group VollzeitJoin the TSA Family: Elevate Customer Experiences with Us! TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact with brands, creating...
-
It Desktop Support Engineer
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitCompany Description Join the TSA Family: Elevate Customer Experiences with Us!TSA is proudly Australian-owned and a leader in the Outsourcing Industry.We help some of the country's biggest brands connect with their customers in meaningful ways.With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact...
-
Desktop Support Engineer
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse Vollzeit(a) Desktop Technician will provide day to day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.The candidate will also need to facilitate customer resolution for calls and engage their supervisors...
-
Desktop Support Lead
Vor 2 Tagen
Melbourne, Österreich Buscojobs VollzeitSince 2012, Omni has proudly stood as an Australian-owned company dedicated to serving clients across the Australian Government, Defence and Private Sector landscapes. Our strength, embodied by a team exceeding 400 members, emanates from our shared values and a relentless pursuit of excellence. At Omni, we assemble a diverse team representing a spectrum of...
-
Desktop & Network Support Engineer
vor 3 Wochen
Melbourne, Österreich Rex Tec VollzeitAbout the job: Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally.Please find below the Job description as well as the company's details for your reference.ABOUT US: Rex Technologies is a leading IT Managed and infrastructure services provider offering holistic...
-
Desktop & Network Support Engineer
vor 3 Wochen
Melbourne, Österreich Rex Tec VollzeitAbout the job: Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally.Please find below the Job description as well as the company's details for your reference. ABOUT US: Rex Technologies is a leading IT Managed and infrastructure services provider offering holistic...
-
Network & Desktop Support Engineer-Australia
vor 1 Monat
Melbourne, Österreich MNL Technologies PTY LTD VollzeitExciting Opportunity: Network & Desktop Support Engineer Wanted!Passionate about troubleshooting, network optimization, and top-tier desktop assistance?Join us!Responsibilities: Diagnose network issues for seamless connectivity.Maintain desktop hardware/software for peak performance.Collaborate across teams to enhance IT infrastructure.Provide top-notch...
-
Desktop & Network Support Engineer
vor 3 Wochen
Melbourne, Österreich Rex Tec VollzeitAbout the job:Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please find below the Job description as well as the company's details for your reference.ABOUT US:Rex Technologies is a leading IT Managed and infrastructure services provider offering holistic...
-
Desktop Support
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitSquareTrade is the fastest growing company of its kind.We're revolutionizing a $30b industry with service innovation and attention to customer satisfaction.We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received...
-
Is Support Analyst
vor 4 Wochen
Melbourne, Österreich Compass Group Pty Limited VollzeitIS Support Analyst Today and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet.We do this because we believe that everyone should be seen and nourished as a whole person.We focus on the individual, their needs and more broadly on positive impacts in the community. The Position: Are you ready to take your...
-
Desktop Support
vor 3 Wochen
Melbourne, Österreich Squaretrade VollzeitSquareTrade is the fastest growing company of its kind.We're revolutionizing a $30b industry with service innovation and attention to customer satisfaction.We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received...
