Technical Account Manager, International Australia
vor 1 Woche
Technical Account Manager, International Australia Pismo Our mission at Pismo is to replace the outdated infrastructure that still powers the backend of most digital payments.
We are a technology company known for our leading core banking and payment platform.
Our platform provides cloud-native solutions for core banking and payments, paving the way for a new generation of more sophisticated payment solutions.
We're looking for talented people to help us deliver cutting-edge solutions to ensure our customers enjoy world-class solutions.
We started in Brazil and are now almost 500 people globally.
Come and join the adventure.
Summary The Technical Account Manager (TAM) will be part of the Client Success team in Pismo responsible for ensuring that customers achieve their desired outcomes by using Pismo platforms and services.
This involves a range of activities and responsibilities aimed at maximizing customer satisfaction, retention, gaining more customer references, and the overall success of the customer through our platform utilization.
What you'll do Address all product-related queries on time and assist customers' technical requests and issues.
Train customers to use products effectively.
Provide the Product team with customer feedback to help identify potential new features, changes, or products.
Report on product performance.
Identify solutions to reduce support costs.
Always strive to provide exceptional customer experience.
Manage customer expectations and lead them to satisfaction.
Ensure all deliverables arrive in good order, on time, and fulfill customers' requirements.
Keep track of key account metrics.
Collaborate with an extended team to achieve sustainable growth.
Minimum Qualifications 8+ years of professional experience in B2 B Card Issuing solutions, ideally through a Technical Account Management role in a high-growth environment.
Experience within the BFSI and payments industry.
Project Management/Technical Account Management experience with a bank or Fintech.
Knowledge of payment card processing and operations - entire lifecycle.
Knowledge of all networks (Visa, Mastercard).
Hands-on with network interface specs and ability to use network simulators.
Comfortable with MS Excel, including macros.
Ability to build and maintain strong customer relationships, especially with key stakeholders.
Core Benefits Flexible hours Gympass Remote work financial support Life Insurance Medical and Odontological Assistance Employee child care benefit: daycare Vidalink partnership Day off (Birthday) Support for studying languages 50% off AWS and GCP certifications Our Core Values Responsibility & Commitment: Ethics and honesty serve as guiding principles.
Transparency and alignment are essential to foster a culture of accountability.
Challenging the Status Quo: We strive for the best solutions, creating trends rather than following them.
Collective Power: Pismo values being a multicultural organization, emphasizing teamwork.
Delivering Value and Excellence: Constant development is essential for supplying high-quality products and services.
Focus on People: We prioritize attracting and hiring the best people, followed by personal and professional development.
Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
We do not make hiring or employment decisions based on protected characteristics.
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Central Coast, Österreich Tideri Jobbörse VollzeitTechnical Account Manager, International Australia Pismo Our mission at Pismo is to replace the outdated infrastructure that still powers the backend of most digital payments.We are a technology company known for our leading core banking and payment platform.Our platform provides cloud-native solutions for core banking and payments, paving the way for a new...
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