Service Management Lead
vor 1 Monat
Service Management Lead (SIAM) Apply
Locations: Sydney - CBD
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: November 8, 2024 (8 days left to apply)
Job requisition id: REQ-7062762
Reporting to Digital Service Manager Shape & design the Lendlease Collaboration Service roadmap Hybrid work – 3 Days in Barangaroo per week At Lendlease, we create award-winning urban precincts, new communities for older people and young families just starting out, retail precincts, and workplaces to the highest sustainability standards.
We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities, and stadiums around the world.
As the Service Management Lead (SIAM), you play a crucial role in our IT Service Management team.
You are responsible for spearheading the management, design, and delivery of the SIAM capability, including incident, problem, and change management.
In this pivotal role, you will have the opportunity to govern, oversee, manage, and continually enhance our incident, problem, and change management processes.
Collaborating with all stakeholders is essential to ensure that changes align with business requirements and digital policies.
Partnering with Digital and Business stakeholders, including the DLT, Digital Experience Lead, Business partners, Service owners, Cyber Security, and more, you will lead cross-functional teams to deliver effective incident, problem, and change management outcomes.
Your expertise and leadership will drive our success in this critical area.
Key Responsibilities: Supervise all IPM activities, including managing incident escalations and overseeing Root Cause Analysis (RCA). Collaborate with the Service Experience Lead to identify process issues. Ensure all IPM processes are suitable and provide training for knowledge enhancement. Establish a reporting framework for IPM performance. Collaborate with stakeholders to create and implement IPM roadmaps. Establish a clear change management framework and processes. Ensure changes are recorded and peer-reviewed. Manage the business impact of technical changes through clear communication. Define clear roles and responsibilities for the change team. Implement reporting on key change capability metrics. Transition to JIRA Service Management for change management. Create simple online change approvals and workflows. Enable APIs for standard changes. Implement standards compliance attestations for all changes. You Will: Hold a Degree or equivalent in IT or related field. Have strong customer relationship management skills in Information Technology or related field. Have proven experience in process improvement. Have a strong understanding of service management tools and technologies. Be an excellent communicator, able to influence and persuade. Have strong analytical and problem-solving skills. Be able to work effectively in a fast-paced, dynamic environment. At Lendlease, we offer workplaces that unite diverse minds; where respect, equitable treatment, and equitable opportunity are just the norm.
We remain committed to supporting under-represented groups and providing a wide range of inclusion initiatives so that everyone is supported to thrive.
Our commitment to Diversity, Equity, and Inclusion is reflected in our Elevate Reconciliation Action Plan, our Bronze Award with the Australian Workplace Equality Index by Pride in Diversity, and our generous parental leave policy of 26 weeks to any parent regardless of gender.
Lendlease welcomes applicants regardless of gender identity, ethnicity, people with a disability, sexual orientation, or life stage.
If you do not meet all the criteria or require adjustments to proceed with your application, we encourage you to reach out for a further discussion.
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