Hello.De Ag | Client Liaison Coordinator
vor 1 Tag
Address level 1 unit 6/1-3 Central Ave, Thornleigh NSW 2120, Australia
Job Description
We are a leading global brand.
Home Instead helps with a range of personal and lifestyle needs while providing welcome companionship.
We take personal responsibility for providing the best in-home care and support to meet our clients' needs and are committed to addressing the individual and national challenges of Australia's ageing population.
Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.
In Australia, at Home Instead, our national network of offices is committed to changing the face of ageing by enhancing the lives of ageing adults and their families.
To us, it's personal.
About this opportunity
Home Instead is seeking an enthusiastic Client Liaison Coordinator to join our growing Client Excellence team in a full-time role based at our state-of-the-art Sydney Hornsby Hills office.
You will play an important role assisting and supporting our Care Managers, CAREGivers, and office staff in providing the highest quality service to our clients, with an emphasis on creating extraordinary relationships.
Why Join Us?
Birthday Day Off Flexible Working Arrangements Monthly Social Events You will be joining a great Team A rewarding career where you can make a positive difference in the lives of seniors and their families.
Key Responsibilities:
Build relationships with new Referral Provider Networks Answer each incoming call in a friendly, professional, and knowledgeable manner Manage and support the scheduling and implementation of Marketing events Field new client and CAREGiver enquiries over the phone Co-ordinate and set up client details after handover from the Care Manager Review and update client information following client reviews Review and audit client information as per policy and guidelines Provide administrative support to the office team Monitor, mediate, manage and ensure a record is maintained of all interactions with clients/client families and CAREGivers About you
A proven track record in Marketing and/or Sales environments Skilled in Event Coordination Able to build strong relationships and rapport with our internal team and clients and always deliver exceptional customer service.
Able to learn technologies quickly to interpret and analyse data.
Previous experience in a high-volume Administration role / Client Care Coordinator A high-level administrator with great communication, problem-solving, time management, and conflict resolution skills.
Flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment Must possess a valid driver's license Applicants must have permanent or temporary rights to work in Australia with no restrictions.
Please submit your resume and a cover letter detailing your suitability for this role.
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