Assistant Front Office Manager
vor 3 Wochen
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as the Assistant Front Office Manager, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career. Please note that this role requires Full-Time working rights in Australia to be considered. Position Summary: Assist the Front Office Manager with all aspects of departmental operations, making business decisions that will deliver service excellence for our distinguished guests. Join our Ladies and Gentlemen and manage day-to-day operations and ensure the quality and standards of the hotel are met. Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties. Plan and execute team building activities for our associates as they are our most important assets. Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail. Be an empowering leader by providing motivation and support to your department's Ladies and Gentlemen. Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations. Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings. About You: Experience with OPERA property management system or similar. Relevant experience in a similar managerial role. Working rights in Australia. Enthusiastic to escalate your career. Self-motivated, driven and energized in a fast-paced environment. Armed with smart solutions and a can-do attitude. Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends. Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month. Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group. Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program. Opportunity to receive Employee Referral Incentives and get paid for working with your friend. Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness. The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now
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Assistant Front Office Manager
vor 3 Wochen
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Hotel Front Office Manager
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