Hotel Front Office Manager
Vor 5 Tagen
We are the home of harness racing in Victoria.We are a seven day a week entertainment venue with a range of racing and non-racing offerings including dining facilities, large function & conference rooms, 41 room four-star hotel, busy gaming lounge and sports bar & TAB.We are committed to providing high standards of excellence in racing, hospitality and customer service with a passion for providing our customers with a great experience.THE OPPORTUNITYAs a Hotel Front Office Manager, you will drive and manage the performance of Melton Entertainment Park- (MEP) Mantra Melbourne Melton Hotel and oversee the front desk reception operation, ensuring that excellent customer service is delivered to guests and patrons of MEP & Mantra Melbourne Melton.Reporting toThis role reports to and works under the overall direction of the MEP General Manager.Currently, this position has responsibility for all Front Desk Reception staff (approx. 5 direct reports) and also manages the daily housekeeping contractors.In this role, you will manage a team, implement customer service standards, oversee hotel operations, and contribute to the hotel's marketing and financial success.Key ResponsibilitiesLead, train, and develop the front office team to deliver outstanding customer service.Ensure compliance with operational standards, including cleanliness, safety, and hygiene.Manage hotel operations including check-in/check-out, rate loading, invoicing, and room inspections.Oversee staffing, rostering, and timesheets, ensuring budget compliance without sacrificing service quality.Monitor hotel performance, implement marketing strategies, and drive revenue growth.Handle guest concerns and resolve issues to ensure guest satisfaction.Collaborate with other departments to provide seamless service and improve operational efficiency.Proven experience in hotel operations or a similar management role.Strong leadership skills with the ability to motivate and develop teams.Excellent communication and problem-solving abilities.Ability to manage budgets and financial performance.Flexibility to work outside regular hours as needed.In return, excellent benefits are on offer including competitive salary, free onsite car parking, staff discounts, training and career development.APPLY NOWWe thank everyone for their application. Only those selected for an interview will be contacted.The successful applicant will be required to undergo background checks in accordance with company policy including a police check.We are an Equal Opportunity and Child Safe employer. We embrace diversity and are committed to child safety and supporting the best interests of children in all our operations. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.
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