Front Office Supervisor

vor 3 Monaten

Melbourne, Österreich Palazzo Versace Pty Limited Vollzeit

Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience.
The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel.
Indulge in award-winning restaurants, memorable meeting and event spaces, The Beauty Room, wellness centre, water salon and our own private marina.
Our dedicated team are looking for charming and charismatic people to join our Front Office department as a Front Office Supervisor.
About the role This is a Full Time role.
Reporting directly to our Front Office Manager, you will be responsible for supporting the Manager on Duty and providing guidance and leadership to our Guest Service Agents.
You will welcome our guests at check in, and attend to their requests promptly and efficiently throughout their stay.

You will actively follow and enforce strict procedures with credit card and cash transactions, issue of room keys and guest privacy.
By anticipating our guests needs you will ensure they have a memorable experience.
About you Ability to lead a team.
Previous experience in a supervisory role is preferredExceptional customer serviceEnergy and passion for the hospitality industryConfident communicator with the talent to build strong relationships with internal and external stakeholdersExceptional written and verbal communication skillsHigh level of proficiency in MS Office suiteProven ability in OPERAImpeccable grooming and presentationPrevious experience within a similar 5-star environmentFlexibility to work a rotating roster including weekends and nightsIf you are enthusiastic about delivering an experience that consistently surprises and delights our guests, please apply now.
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