Front Office Manager
vor 1 Woche
Front Office & Guest Services (Hospitality & Tourism)
Full time
The Ultimo Hotel is on the hunt for a Full Time Front Office Manager to join our leadership team.
You will be joining this stylish hotel, offering 88 unique, modern rooms, perfectly located in 37 Ultimo Road, Haymarket NSW - the midst of the inner city buzz.
About the roleBe hands-on and love spending most of your time in the operation leading our teams as you are customer obsessed.Use your hospitality experience to help grow and direct our strategic visions.Experienced in high level financial acumen, hitting wage, COGS and revenue targets to maximize profitability.Be highly organized with an attention to detail that is second to none.Be motivating, inspiring, and can groom a team of like-minded professionals to ensure our customers' needs and expectations are met.A natural born leader through strong culture and vision.Be a "Daymaker" by making the day better for ourselves, our customers, our team, our company and our community.
Strive to be better than yesterday, every dayBe available to work a rotating roster including nights and weekends as required.Skills & experience:A diploma or at least 3 years relevant experience as a Duty Manager or Front Office Manager in a Hotel environment.Strong knowledge of Hotel operations is a must.OPERA PMS knowledge.Able to lead a team with a hands-on approach to problem solving.Immaculate presentation and a passionate customer service advocate.Tasks and Responsibilities:Lead the front office team to deliver personalized and memorable guest experiences.Oversee the check-in and check-out process, ensuring efficiency and attention to detail.Handle VIP arrivals and ensure special touches (e.g., welcome gifts or personalized greetings).Manage guest feedback, reviews, and complaints to maintain high satisfaction levels and uphold the hotel's reputation.Anticipate guest needs, particularly for leisure travelers, by curating recommendations and services.Supervise daily front desk activities, ensuring accuracy in room allocations and billing processes.Oversee cash handling, credit card authorizations, and daily reconciliations.Maintain a well-organized and visually appealing front desk area aligned with branding.Recruit, train, and mentor front office staff to embody the hotel's identity.Develop and conduct training programs on guest interaction, upselling techniques, and system usage.Prepare staff rosters to ensure adequate coverage while controlling labor costs.Promote teamwork and collaboration between the front office and other departments.Monitor the upselling of rooms, packages, and leisure activities to boost profitability.Ensure accuracy of reservations, including group bookings and special leisure packages.Oversee daily reporting on occupancy, revenue, and forecasts.Manage the Property Management System (PMS), ensuring data integrity and staff proficiency.Troubleshoot front office-related technical issues and coordinate with IT for timely resolutions.Leverage guest feedback systems and online reviews to track and enhance service quality.Ensure all front office interactions reflect the hotel's atmosphere.Maintain curated displays, brochures, or promotional materials aligned with the hotel's leisure-focused branding.Collaborate with marketing to enhance the front office's boutique ambiance.Act as the first point of contact for escalated guest concerns and emergency situations.Manage operational disruptions, such as overbookings or late arrivals, with tact and professionalism.Conduct regular reviews of front desk safety procedures and guest incident reports.A competitive remuneration package from $74,000 + super per annum.
Incredible team member discounts from your first day on-the-job.50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapid career growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Australia and NZ's largest and most diverse experiences company.Your application will include the following questions:How many years' experience do you have as a Front Office Manager?Which of the following statements best describes your right to work in Australia?Do you have customer service experience?Which of the following property management systems (PMS) do you have experience with?How many years of people management experience do you have?How many years of hotel management experience do you have? #J-18808-Ljbffr
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