Front Office Operations Manager
vor 1 Monat
Front Office Operations Manager - Crown HotelsFull-timeBETTER BEGINS HERECrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.
We value passion, creativity, and an appetite for change- for the better.
Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role 1 x Full Time Front Office Operations Manager – Crown Metropol1 x Full Time Front Office Operations Manager – Crown PromenadeCrown is the ultimate destination for luxury hotel experiences.
As the Front Office Operations Manager, you will support the Front Office Manager to lead the Front Office and Pool & Gym teams, ensuring a smooth and high-quality service experience for our guests.
In this role, you'll provide joyful experiences through your genuine care for guests.
As well as:
Lead and develop a high performing team to deliver exceptional guest experiences in line with Crown's established service standards.Support in the efficient running of Front Office operations including recruitment, people development, and performance management with a focus on Occupational Health & Safety.Monitor financials including hotel inventory and labour management.About you You'll bring the following:
Previous experience in a 4-5 star hotel leadership position, with demonstrated experience of managing an entire department.
Must have PMS - OPERA experience.Confidence in leading and motivating a large and diverse team.Knowledge of business operations and financial management.Ability to anticipate the needs of guests and efficiently handle escalated guest complaints.To be successful, you must have:
Responsible Service of AlcoholAbility to complete Aquatic Rescue trainingThis role requires flexibility to work across a 7-day rotating roster including weekends and public holidays.
What you can expect from us On top of exciting career possibilities, we offer better exposure to experiences and learning.
To see our range of benefits and opportunities, visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity.
We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+, and Aboriginal and Torres Strait Islander; people like you.
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