Front Office Duty Manager
vor 2 Monaten
Front Office & Guest Services (Hospitality & Tourism) A rare opportunity to work with leading industry professionals.
About EVT QT Hotels & Resorts is part of EVT, one of Australia and New Zealand's leading experience companies.
EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic.
About QT A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk.
And our people?
With personalities as unique and extraordinary as each property, individuality is more than encouraged.
What will you bring to the mix?
Woven into the city's fabric, QT Melbourne is at the heart of the CBD's cultural beat.
Want to come into our fold?
Show us your service-minded side and help keep luxury evolving across 188 industrial inspired rooms and signature dining from laneway to rooftop.
We can't wait to see what you've got.
About the role As the Front Office Duty Manager, you'll be the charming leader orchestrating our front desk operations and elevating guest experiences.
Your role will involve managing check-ins and check-outs with flair, solving guest concerns with a smile, and inspiring your team to deliver top-notch service.
You'll ensure the front office area is spotless, handle room assignments and reservations with ease, and tackle any unexpected challenges that arise.
If you have a background in hospitality, excellent leadership skills, and a passion for creating memorable experiences, this is your chance to shine and make a difference every day
Your Mission (Should You Choose to Accept It): Be the Maestro of Check-Ins: Orchestrate seamless arrivals and departures with flair and finesse.Guest Happiness Extraordinaire: Make guests feel like VIPs by solving problems and exceeding expectations.Lead the Front Desk Squad: Guide, motivate, and inspire our front office team to be their best selves.Master of Multitasking: Juggle room assignments, reservations, and daily operations like a circus performer with flair.The Friendly Face: Ensure that our hotel's front office area and guest spaces are as shiny as a new penny.Problem-Solving Pro: Address guest concerns and unexpected hiccups with a cool head and a warm smile.The Scheduler Supreme: Create shift schedules that ensure our team is always ready to deliver their best.About you: A hotel or hospitality aficionado with previous experience and a knack for making guests feel at home.A born leader with a flair for the dramatic (in a good way)
and a knack for communication.Tech-savvy with a love for hotel management software and all things digital.
Previous experience with Opera and/or HubOS software is a bonus.Ready to work when the world sleeps, on weekends, and during holidays – because the show must go onEquipped with a high school diploma (or equivalent) – bonus points for a degree in hospitality managementYou're as bubbly as a glass of champagne and full of initiative.Your grooming is spot on, and you are not afraid to experiment with fashion.You're an ace at really listening and juggling ten things at once.You're all about teamwork and thrive in an upbeat and lively environment.You are reliable and flexible with the ability to work various shifts.Flexible availability to handle a rotating roster.Willingness to not only lead the team but to also work alongside them to ensure their success.The ability to stand like a trooper and lift up luggage, decor, or the occasional mischievous puppy.At EVT, we want our people to experience our businesses and be brand and experience advocates.
So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.
50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapid career growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Strategic focus on sustainable design, sustainable practices & procurement and transparency and reporting.Australia and NZ's largest and most diverse experiences company.If you're interested in keeping up to date with all available positions at EVT, you can sign up for our weekly job alerts.
Your application will include the following questions:
How many years of hotel management experience do you have?How many years' experience do you have as a Front Office Duty Manager?Which of the following statements best describes your right to work in Australia?Which of the following First Aid accreditations do you currently hold?Do you hold a current Responsible Service of Alcohol (RSA) certificate?What does QT stand for?
It stands for a place with people at its heart.
A unique luxury experience.
A true love of service and a commitment to caring.
And we give you the chance to work alongside and learn from the best in the business.
We nurture and develop people to become the most them they can possibly be.
As part of the Australian-owned Event Hospitality & Entertainment group, we're a reliable, accountable employer and a loved place to work.
The experience of creating over 125 destinations has taught us how to take care of people across some of Australia and New Zealand's most loved brands including QT, Rydges Hotels & Resorts, Atura Hotels, Event Cinemas, Moonlight Cinemas, Greater Union & BCC Cinemas, GU Film House, Cine Star, Thredbo Alpine Village & Resort, the State Theatre and more.
Our value rests on our people, and we value the contribution every individual makes.
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