Head Of Customer Support

vor 17 Stunden

Sydney, Österreich Tmgm Vollzeit

Job Overview: We are seeking an experienced Head of Support to lead and manage our global, multi-brand support teams within the financial industry, specifically focusing on CFDs (Contracts for Difference).
The support teams, located in Malaysia, Cyprus, Mauritius, and Taiwan, are responsible for delivering exceptional service to both customers and internal sales teams.
The successful candidate will strengthen brand culture, enhance operational efficiency, and improve the competitiveness of our brands by building a robust support system that adheres to the fast-paced demands of the financial market.
Key Responsibilities: Leadership and Team Management:Lead and oversee support teams across multiple regions (Malaysia, Cyprus, Mauritius, and Taiwan) to provide seamless customer and internal sales support within the highly regulated financial sector.Foster a collaborative team culture that encourages open communication, continuous learning, and mutual support, ensuring alignment with company values.Guide team members through ongoing professional development, focusing on skills necessary for high-quality service in the financial industry.Optimizing Support Operations in Finance:Develop and implement an efficient support framework that enhances both customer and sales support services, tailored to the unique needs of the CFD market.Lead initiatives to automate repetitive manual tasks, enabling the support team to focus on complex, high-value activities, thereby improving operational efficiency.Ensure the team delivers accurate, timely support while adhering to financial regulations, ensuring compliance across global markets.Brand Culture and Cross-team Collaboration:Promote a strong brand culture by fostering collaboration between support teams in different locations, ensuring knowledge-sharing and best practices across regions.Strengthen communication between support teams and other departments, ensuring customer feedback is incorporated into product and process improvements.Encourage an innovative mindset that focuses on proactive solutions in a dynamic financial environment.Driving Competitiveness in the Financial Industry:Enhance the competitiveness of each brand by refining and streamlining support processes to meet the evolving demands of CFD clients, ensuring an exceptional customer experience.Utilize data and client feedback to implement improvements in support services, enabling the company to stay ahead in a competitive, fast-changing market.Ensure the support framework is responsive to both regulatory changes and customer needs, maintaining strong compliance standards.Cross-functional and Stakeholder Collaboration:Work closely with other departments, including Sales, Compliance, and Operations, to ensure smooth support functions that align with broader business objectives within the CFD industry.Collaborate with senior management to align support strategies with company growth goals, providing regular insights on performance, regulatory changes, and process improvements.Requirements: Proven experience in a leadership role, managing multi-brand or multi-regional customer support teams within the financial services sector, ideally with a focus on CFDs or other trading instruments.Strong understanding of customer service operations in the financial industry, with an emphasis on compliance and regulatory requirements.Excellent communication and interpersonal skills, with the ability to manage teams across multiple locations and ensure collaboration and consistency.A strategic mindset with the ability to optimize processes, implement automation, and ensure operational excellence.Experience working in a fast-paced, regulated environment, with a strong focus on data-driven decision-making and client feedback to improve support services.Ability to manage complex priorities, balancing the needs of the business, compliance, and client satisfaction.Benefits: Fostering a collaborative, open environment that's conducive to employee success is the #1 priority at TMGM. Growth Opportunities - We value your growth as much as we do ours, so we include educational and career growth opportunities at every level.People-First Values - We believe building a great company happens by hiring great people.
Our employees' job satisfaction always comes first.Shared Success - We offer revenue share opportunities for the right people, allowing our employees to share in company success.Worldwide Team - Our worldwide team means you'll work with others from all over the globe and gain international experience.#J-18808-Ljbffr

  • Head Of Customer Engagement

    Vor 7 Tagen

    Sydney, Österreich Efinancialcareers Ltd. Vollzeit

    Head of Customer EngagementAllianz Sydney, AustraliaAbout the Role: Are you a strategic leader with a passion for customer service and a drive for building deep, profitable relationships?Allianz Australia Limited (AAL) is looking for an exceptional Head of Customer Engagement to lead our strategic planning and engagement processes for key customers within...

  • Head Of Customer Engagement

    Vor 4 Tagen

    Sydney, Österreich Allianz Popular Sl. Vollzeit

    At Allianz, we care for all the things that make you, you.For feeling like you belong.For a place where learning never stops.For growing new skills and opening up exciting possibilities.For your curiosity to thrive and help transform an industry.And when life twists, there's flexibility for balance and the support you need.We know that flexible work comes in...

  • Head Of Customer Success Apac

    Vor 4 Tagen

    Sydney, Österreich Efinancialcareers Ltd. Vollzeit

    As the Head of Customer Success APAC, you will have full responsibility to ensure Intuit offers our customers an unforgettable experience across our products and services.You will be responsible for leading critical touchpoints in the customer experience, including customer onboarding and launching new service offerings for customers within Intuit's rapidly...

  • Head Of Customer Success Apac

    Vor 3 Tagen

    Sydney, Österreich Efinancialcareers Ltd. Vollzeit

    As the Head of Customer Success APAC, you will have full responsibility to ensure Intuit offers our customers an unforgettable experience across our products and services.You will be responsible for leading critical touchpoints in the customer experience, including customer onboarding and launching new service offerings for customers within Intuit's rapidly...

  • Efinancialcareers Ltd. | Head Of Customer Engagement

    Vor 4 Tagen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Head of Customer Engagement Allianz Sydney, AustraliaAbout the Role: Are you a strategic leader with a passion for customer service and a drive for building deep, profitable relationships?Allianz Australia Limited (AAL) is looking for an exceptional Head of Customer Engagement to lead our strategic planning and engagement processes for key customers within...

  • Head Of Sustainability

    Vor 7 Tagen

    Sydney, Österreich Allied Pinnacle Vollzeit

    Add expected salary to your profile for insightsAllied Pinnacle is a leading milling, manufacturing and distributor of flour-based food products including bakery products, flour premixes and food ingredients supplied to our retail, foodservice and commercial customers.Our heritage encompasses more than 100 years of flour milling and food ingredient...

  • Head Of Sustainability

    Vor 7 Tagen

    Sydney, Österreich Allied Pinnacle Vollzeit

    Allied Pinnacle is seeking a Head of Sustainability to lead its "A Greener Future" program, based in Macquarie Park, NSW.This role involves overseeing sustainability projects, collaborating with functional leaders, and managing the Sustainability team.Key responsibilities include conducting annual reviews of sustainability goals, managing risks, and...

  • Head Of Advertising Operations

    Vor 7 Tagen

    Sydney, Österreich This Is An It Support Group Vollzeit

    Guardian Australia is part of Guardian News & Media (GNM), publisher of theguardian.com.As a leading global media organisation, we are renowned for our pioneering independent journalism and our award-winning digital products.We are seeking a highly skilled, results-driven, Head of Advertising Operations to lead our dynamic Advertising Operations team in our...

  • Head Of Sales Operations And Enablement

    vor 18 Stunden

    Sydney, Österreich This Is An It Support Group Vollzeit

    A highly innovative and customer-focused organisation at the forefront of advanced technology solutions.With a strong presence across global markets, this company fosters a culture of excellence and collaboration.The role of Head of Sales Operations and Enablement has been created to enhance the company's go-to-market strategy and empower sales teams to...

  • The Law Society Of New South Wales | Head Of Customer Experience

    vor 23 Stunden

    Sydney, Österreich Tideri Jobbörse Vollzeit

    The Law Society of NSW is Australia's largest and most influential membership association for solicitors.We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a Head of Customer Experience to create and deliver exceptional experiences that meet or exceed customer...

  • Head Of Wholesale

    vor 1 Tag

    Sydney, Österreich This Is An It Support Group Vollzeit

    Boody is on the hunt for a new Head of Wholesale!Our Head of Wholesale is a pivotal leadership role responsible for driving Boody's wholesale business strategy and execution.This role combines strategic planning, operational oversight, and stakeholder management to ensure sustainable growth, market alignment, and optimal profitability in Boody's Wholesale...

  • Head Of Csp Performance

    Vor 3 Tagen

    Sydney, Österreich This Is An It Support Group Vollzeit

    Join icare's Strategic Partnering and Performance TeamPermanent Role, hybrid working environment based in Newcastle/SydneyVery competitive salary on offerAbout the Role This role works closely with key third-party providers and icare teams to focus on and facilitate ongoing improvement in performance of the Workers Compensation schemes through analysis of...

  • Head Of Sales

    vor 24 Stunden

    Sydney, Österreich Innomotics Vollzeit

    Job ID: 4855Location:Bayswater VIC, AU Brisbane QLD, AU Bowen Hills QLD, AU Sydney NSW, AUCompany Overview: Innomotics are a leading provider of large electrical drive systems and automation solutions, specializing in the mining sector.With a focus on delivering cutting-edge technologies for the mining and minerals industries, we aim to drive operational...

  • Head Of Marketing

    Vor 3 Tagen

    Sydney, Österreich Travel The World Vollzeit

    Add expected salary to your profile for insightsSydney, NSW, Australia - Hybrid (work from home / work from office)About the jobWhy This Role?This is an exciting opportunity to join a fast growing, Australian-owned business, with a full end-to-end head of marketing remit.It is well positioned for both a seasoned leader or for someone seeking that next step...

  • Head Of Sales

    vor 21 Stunden

    Sydney, Österreich Innomotics Vollzeit

    Job ID: 4855Location:Bayswater VIC, AU Brisbane QLD, AU Bowen Hills QLD, AU Sydney NSW, AUCompany Overview: Innomotics are a leading provider of large electrical drive systems and automation solutions, specializing in the mining sector.With a focus on delivering cutting-edge technologies for the mining and minerals industries, we aim to drive operational...

  • Technical Support Coordinator

    Vor 6 Tagen

    Sydney, Österreich Nsw Department Of Customer Service Vollzeit

    Technical Support CoordinatorSNSW Grade 7/81 x Ongoing Full-TimeLocation: Haymarket, Parramatta, or GosfordAbout the Role:As the Technical Support Coordinator, you will provide technical support and advice to users across multiple locations, platforms, and technologies and guide the activities of technical support staff responsible for the operational...

  • Technical Support Coordinator

    Vor 7 Tagen

    Sydney, Österreich Nsw Department Of Customer Service Vollzeit

    Technical Support Coordinator SNSW Grade 7/81 x Ongoing Full-TimeLocation: Haymarket, Parramatta, or GosfordAbout the Role: As the Technical Support Coordinator, you will provide technical support and advice to users across multiple locations, platforms, and technologies and guide the activities of technical support staff responsible for the operational...

  • Technical Support Coordinator

    Vor 5 Tagen

    Sydney, Österreich Nsw Department Of Customer Service Vollzeit

    Technical Support Coordinator SNSW Grade 7/81 x Ongoing Full-TimeLocation: Haymarket, Parramatta, or GosfordAbout the Role: As the Technical Support Coordinator, you will provide technical support and advice to users across multiple locations, platforms, and technologies and guide the activities of technical support staff responsible for the operational...

  • Head Of Student Learning And Support

    vor 1 Tag

    Sydney, Österreich St George Christian School Vollzeit

    Head of Student Learning and Support Belmont Christian College is a leading co-educational P-12 school in the Newcastle region with over 900 students and 150 staff members.We are committed to providing a unique, spiritually nurturing environment that integrates strong academic and wellbeing foundations with Christian values.We are seeking a leader to run our...

  • Head Of Finance – Funds

    vor 17 Stunden

    Sydney, Österreich This Is An It Support Group Vollzeit

    We've made it our business to understand how people want to live and work today, tomorrow and beyond and as you'd expect, we practise what we preach in our own workplace as well.For more than two decades, Investa has led the way in making positive change in Australia's workplaces.We're an Australian diversified real estate company with a recognised...