State Government Of Victoria, Australia | Team Leader, Teacher Engagement And Registration
Vor 7 Tagen
Team Leader, Teacher Engagement and Registration Job posted: 31/12/2024
Organisation: Victorian Institute of Teaching
Occupation: Customer Service/Call Centre
Reference: VG/1838108
Closes: 15/01/2025
Classification: VIT4
Salary Range: $92,600 - $105,064
The Victorian Institute of Teaching (VIT) is an independent statutory authority, whose primary function is to regulate members of the teaching profession.
About us
The VIT's vision is to ensure that Victorian learners have the best teachers.
All our work focuses on raising the quality of teaching and providing for the safety and wellbeing of children and young people.
We are committed to building an inclusive workforce where the full potential of all employees is reached and our differences are embraced.
The VIT supports and enables employees to work safely in a discrimination-free environment and enjoy equal opportunities.
By joining the team at VIT, you will work within a friendly, high-performance culture with a focus on people and their development.
Benefits include:
Flexible working arrangements Consultative leadership team who cares about staff and actively supports career and professional development Positive and active social culture Access to a wide variety of leave options and salary packaging arrangements Strong commitment to equity, including through a comprehensive Gender Equity Action plan Mental health and wellbeing initiatives Employee Assistance Program (EAP) 'A grade' office building with 4.5-star energy rating and modern end-of-trip facilities - only minutes from Southern Cross station.
Be part of a workforce who share VIT's vision and are committed to contributing to the safety and wellbeing of children and young people.
Are you an exceptional leader?
Do you have a passion for motivating staff to reach their potential?
Can you apply sound theoretical and practical expertise to resolve operational service delivery problems?
If you fit this profile, then you could join the dynamic Teacher Engagement and Registration Branch at VIT with an exciting and challenging mandate to enable quality teaching and provide for the safety and wellbeing of children and young people.
About the role
The purpose of the role is to manage teacher registration (and related) enquiries and application assessments, according to legislative and policy requirements, in an effective and timely manner.
The incumbent will do this by assessing complex applications for teacher registration (and related applications); handling complex telephone enquiries from teachers, principals, employers, and other stakeholders; providing quality assurance checks on work; and developing and implementing improvements to process delivery.
A key part of this role is supervising and managing the day-to-day organisation, welfare, and performance of a team of 6-10 staff.
This will require creating an inspiring team environment with an open communication culture by:
Setting clear team goals Monitoring team performance and reporting on metrics Identifying training needs and providing coaching.
About you
As an experienced team leader, you will have a track record in creating and maintaining an inspiring team environment.
You will have experience in processing applications in a high-volume environment and ideally a passion for child safety and experience working within the education sector.
You will have strong leadership skills combined with a highly organised approach and a proven track record in leading a team in a fast-paced and demanding environment.
In addition to this, as the successful candidate, you will have:
Strong written and verbal communication skills, including the ability to clearly explain complex concepts, policies, and processes to stakeholders Good conceptual and analytical abilities to identify and segment problems into the appropriate escalation point, to recognise the impacts of outputs, and to seek ways to improve outcomes Proven ability to interpret and apply business plans and policies, and to translate this into effective risk management practices Demonstrated ability to establish and maintain productive working relationships, including the ability to effectively manage and motivate a multidisciplinary team Demonstration of the VIT behaviours and Victorian public sector values, behaving in a principled and respectful manner at all times Flexibility, resilience, and a strong attention to detail Experience in high-volume customer service or registration/license/membership processing environment requiring the application of complex legislation, policy, and/or process is desirable.
How to apply
Please submit your resume and cover letter (no more than two pages) addressing the key selection criteria outlined in the attached position description.
To discuss this role further, please contact Janna Baggio, Acting Manager, Teacher Engagement and Registration Branch on 03 8601 6172 or by email at
Recruitment and selection process
Our recruitment and selection process is based on the public sector employment principles and will include the following overarching principles:
Our decisions will be based on merit - we will assess each applicant's skills, knowledge, attributes, and qualifications objectively against the key selection criteria We will be fair, reasonable, and equitable - we will provide equal employment opportunities We will be objective We will comply with our privacy obligations during the recruitment and selection process.
During the recruitment and selection process, shortlisted applicants may be asked to submit to various assessment tools and pre-employment screenings.
This may include consent to conduct a nationally coordinated criminal history check.
The VIT is committed to providing and maintaining a safe working environment for its employees and stakeholders.
We require all employees to comply with VIT's vaccination policy.
Applications close: 11:59pm, 15 January 2025
To apply for this role, you will be redirected to the Victorian Institute of Teaching job application system.
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