Customer Relations Agent
Vor 2 Tagen
We are Veriu Group (pronounced 'Very You') Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location.
We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.
Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history.
Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we're well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.
Our people are incredible because they're empowered to be themselves.
We're not about hierarchy or rigid structure.
Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth.
Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.
Now is the perfect time for like-minded people to join our expansion journey.
If you're looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you've found us and we can't wait to hear from you
Our Corporate Office is located on Queens Road in Melbourne.
Here, you will find a group of dedicated and enthusiastic individuals who together create a fun environment that allows opinions to be heard and people to have the freedom to truly make a difference.
We believe strongly in our flat structure, which allows people to grow their knowledge and skills to become the best version of themselves.
At our corporate office we're:
A modern & completely open plan office with smart casual dress codeA small team of about 35 people across Customer Relations and Sales, Revenue, Marketing, People & Culture, Property & Leasing and FinanceWalking distance to public transport (train/tram), close to public car parks, and have free & secure bike/scooter storageA team that doesn't believe in corporate politics and values balancing work with lifeWorking hard as a passionate collective of people to achieve our common goal of growthResponsibilities This is an excellent chance for an energetic and ambitious individual with an eye for growth, team orientation, love for sales and a passion for hotels to join an equally motivated team
Key role responsibilities: Proactive capture and conversion of inbound phone and email enquiries for all hotels in our networkDelivery of a high standard of personalised and genuine service in all interactions to facilitate long-term relationshipsTimely and effective communication of proposals that are based on an intimate understanding of the client's needsCompassionate handling of complaints and timely escalation to relevant hotels or teamUse of clear, detailed and collaborative communication to hotel key stakeholders to ensure delivery of expected experience and requirementsSeamless introduction and handover of accounts as requiredAchievement of individual and team KPIsRepresentation of the Veriu Values and cultureYou'll be someone looking for a long-term career with a growing, Australian-owned hotel group.
Access:
National career growth opportunitiesAccelerated development in a variety of hotel management or corporate areas such as sales or revenueThe chance to join our Fast-Track Hotel Management Development programGenuine flexibility and job securityHigh performing culture that values relationships & individuality, where our leadership know you by nameGenerous referral bonuses when you refer your friends to work with us (up to $1000)Discounts on accommodation across our networkDiscounts on private health insuranceAccess to our Employee Assistance ProgramDesired Skills and ExperienceAbout You We work in a fast-paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset.
The successful person must have:
Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)Demonstrated experience in a sales, reception or customer service environmentDemonstrated ability to develop strong working relationshipsHigh standards of accuracy and attention to detailConfidence to make/take phone callsThe ability to travel to our hotels to complete site inspections as part of your onboarding (this will require one or two interstate overnight trips)
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