Customer Relations Manager
vor 1 Monat
Demand for our products and services means we currently have an opening for a Customer Relations Manager based out of our Melbourne branch travelling and working with customers throughout Western Victoria and Southern NSW.
If you like the thought of working within our Customer Service Team and have experience in the hydraulics industry, then this is the position for you
The position includes all the tools of the trade; fully maintained company vehicle, laptop, phone and internet access.
Who we are: At Taipan, we specialise in the supply of hydraulic components to the industrial hydraulics and mining industry throughout Australia.
Our commitment to our workforce, customer service, great products and competitive pricing is a powerful combination in outperforming the competition. Our story traces back over 30 years, and throughout that time we have worked together to cultivate culture, instil our values, and support the ongoing development of our team and organisation.
Taipan is 100% Australian owned and operated, and we truly believe that people are the driving force behind any successful business. That is why we are focused on finding friendly, hardworking and ambitious team members and offering them a workplace where they can truly thrive and feel supported. Our goal is to build a team of enthusiastic experts who love working at Taipan and can add that something extra to create a customer base of raving fans.
Why should you join the Taipan team? There are awesome benefits to working at Taipan We live and breathe our values, which creates a fantastic company culture and a great place to work. We even have a 'Dream Manager' on our team to help our team members recognise and reach their own personal and professional goals. The support and opportunities at Taipan are endless for those willing to 'dream big'.
Some of the highlights of working with us include:
Free onsite parking.Regular team social events and celebrations.Plenty of opportunities to upskill.A role with room for growth and advancement.A fun, supportive team environment across all departments.An inclusive and diverse workplace culture focused on personal wellbeing and teamwork.A stable and successful business with a bright future.We also have a dedicated Training Team to ensure you have all the skills you need to succeed at Taipan and beyond. We always aim to promote from within, so wherever you start, you can have an exciting career path ahead of you, if you really embrace our values and dedicate yourself. Whether you're a manager or out on the warehouse floor, your role will make a difference. Bring your expertise and join our driven team today.
The role involves: Working alongside the National Sales ManagerAnswering inbound telephone sales/technical callsDeveloping, managing and maintaining solid relationships with customers and key accountsUsing strategic planning to develop and document a thorough understanding of Taipan customers' needs and requirements offering customised solutionsProactive contact with customers as determined by their needsMaintaining regular contact to provide effective and interactive customer relationship managementBe the main point of contact between specific key accounts and other internal team membersActioning, engaging and securing new customer enquiriesPerforming onsite visits on a constant basisActioning customer requirements in a timely mannerEnsuring customer records are up to date in company databasesPerforming Annual Customer ReviewsAttending and participating in scheduled meetings and training as requiredSupporting and participating in Marketing campaignsTranslating and data entry of sales quotes and ordersUsing a collaborative and open approach to resolving customer issues/complaintsAchieving agreed Key Performance Indicators (KPIs) set by the National Sales Manager and Managing DirectorProviding monthly reports on customer base and KPIs to National Sales Manager and Managing DirectorLiaise with all customers including within the branchTo be successful you'll need some or all of the following: Hose and fittings product knowledge desirableKnowledge of hydraulic industry applications desirableCustomer service skills and salesmanshipInformation and communication technology (ICT) literateInterested? Please apply including resume and cover letter (explaining how your skills and background match the specified requirements) by clicking the 'apply now' button.
Applications for this position close December 27, 2024
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