Digital Customer Service Specialist
vor 1 Monat
Full time
Do you excel at building relationships and providing top-notch customer support? If so, we want YOU to join our Localsearch team
Who Are We?
Founded in 1993, Localsearch proudly stands as one of Australia's largest digital marketing powerhouses, empowering over 300,000 local businesses nationwide. Our dedicated Sales Team and Head Office staff are always ready to support clients, wherever they are. We cultivate a vibrant culture of collaboration and innovation, ensuring our customers access cutting-edge digital tools for success. Our vision is to be a key ally for Aussie businesses, providing leading digital solutions as we expand nationally throughout 2024.
What Will You Do?
As a Digital Service Specialist on the Onboarding team, you'll work with Specialists and Account Owners to deliver customer-centric products. This vital role ensures a seamless onboarding process, from understanding client needs to product launch, connecting with clients, and setting them up for success.
You'll be responsible for:
Being the go-to contact for clients via phone and email communication.
Offering swift, accurate solutions, and turning challenges into opportunities.
Teaming up with dynamic groups to tackle complex issues.
Inspiring clients to unlock their digital potential with your insights (supported by comprehensive training).
Transforming client understanding with expert guidance.
Leading insightful scoping calls to capture client goals.
Taking charge of the client onboarding journey, ensuring a seamless, high-quality experience.
Partnering closely with fulfilment teams for pre-live support.
Overseeing the complete setup of client products.
Documenting every client interaction with precision.
Mastering objection handling to keep every customer experience positive & impactful.
Ensuring a flawless handover for continued client success post-launch.
Who Are You & What Will You Bring?
A dynamic individual who thrives on being customer-focused.
A strategic thinker with a creative and flexible mindset.
Meticulous attention to detail and a commitment to precision.
Explore innovative customer engagement methods.
Have an outstanding ability to present ideas clearly—written and verbal.
You'll turn challenges into opportunities through expert objection handling.
You're a proactive communicator, possessing excellent interpersonal and organisational skills.
Experience with SEO, SEM, social media, or related digital products is a plus, but not a requirement.
A track record of excellence in customer service within digital or related industries is advantageous, but not necessary.
Why Localsearch?
Perks - Enjoy paid parental leave, free parking, discounted gym memberships, and barista-made coffee. Plus, benefit from our referral program, 24/7 online discounts, and rewards for tenure and birthdays.
Location - Located directly across from Robina Town Centre for easy errands, dining, and shopping during lunch.
Culture - We celebrate success with an annual conference and recognition programs for high performers and those who embody our core values: Client for Life, Teamwork, Integrity, Challenge Complacency, and Dream Big & Have Fun.
Flexibility - We prioritise work-life balance with flexible arrangements and a supportive workplace.
Development - Our Mentoring Program and on-the-job training support your career growth.
Wellbeing - Our comprehensive program addresses physical, mental, financial, and community needs to help you thrive.
If you're ready to drive positive, customer-led outcomes and make a real impact, APPLY NOW
At Localsearch we are committed to providing an inclusive workplace and are proud to be an equal opportunity employer. We celebrate, support, and thrive on diversity. We seek to recruit, develop, and retain the most talented people based on merit, competence, and performance. Our goal is to represent, at all job levels, the clients we serve.
Your application will include the following questions:
Are you a permanent resident/citizen of Australia?
Are you located within a commutable distance to our Gold Coast office?
What is your expected annual salary?
When are you available to commence?
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