Digital Customer Service Specialist
Vor 3 Tagen
Full time
Do you excel at building relationships and providing top-notch customer support? If so, we want YOU to join our Localsearch team
Who Are We?
Founded in 1993, Localsearch proudly stands as one of Australia's largest digital marketing powerhouses, empowering over 300,000 local businesses nationwide. Our dedicated Sales Team and Head Office staff are always ready to support clients, wherever they are. We cultivate a vibrant culture of collaboration and innovation, ensuring our customers access cutting-edge digital tools for success. Our vision is to be a key ally for Aussie businesses, providing leading digital solutions as we expand nationally throughout 2024.
What Will You Do?
As a Digital Service Specialist on the Onboarding team, you'll work with Specialists and Account Owners to deliver customer-centric products. This vital role ensures a seamless onboarding process, from understanding client needs to product launch, connecting with clients, and setting them up for success.
You'll be responsible for:
Being the go-to contact for clients via phone and email communication.
Offering swift, accurate solutions, and turning challenges into opportunities.
Teaming up with dynamic groups to tackle complex issues.
Inspiring clients to unlock their digital potential with your insights (supported by comprehensive training).
Transforming client understanding with expert guidance.
Leading insightful scoping calls to capture client goals.
Taking charge of the client onboarding journey, ensuring a seamless, high-quality experience.
Partnering closely with fulfilment teams for pre-live support.
Overseeing the complete setup of client products.
Documenting every client interaction with precision.
Mastering objection handling to keep every customer experience positive & impactful.
Ensuring a flawless handover for continued client success post-launch.
Who Are You & What Will You Bring?
A dynamic individual who thrives on being customer-focused.
A strategic thinker with a creative and flexible mindset.
Meticulous attention to detail and a commitment to precision.
Explore innovative customer engagement methods.
Have an outstanding ability to present ideas clearly—written and verbal.
You'll turn challenges into opportunities through expert objection handling.
You're a proactive communicator, possessing excellent interpersonal and organisational skills.
Experience with SEO, SEM, social media, or related digital products is a plus, but not a requirement.
A track record of excellence in customer service within digital or related industries is advantageous, but not necessary.
Why Localsearch?
Perks - Enjoy paid parental leave, free parking, discounted gym memberships, and barista-made coffee. Plus, benefit from our referral program, 24/7 online discounts, and rewards for tenure and birthdays.
Location - Located directly across from Robina Town Centre for easy errands, dining, and shopping during lunch.
Culture - We celebrate success with an annual conference and recognition programs for high performers and those who embody our core values: Client for Life, Teamwork, Integrity, Challenge Complacency, and Dream Big & Have Fun.
Flexibility - We prioritise work-life balance with flexible arrangements and a supportive workplace.
Development - Our Mentoring Program and on-the-job training support your career growth.
Wellbeing - Our comprehensive program addresses physical, mental, financial, and community needs to help you thrive.
If you're ready to drive positive, customer-led outcomes and make a real impact, APPLY NOW
At Localsearch we are committed to providing an inclusive workplace and are proud to be an equal opportunity employer. We celebrate, support, and thrive on diversity. We seek to recruit, develop, and retain the most talented people based on merit, competence, and performance. Our goal is to represent, at all job levels, the clients we serve.
Your application will include the following questions:
Are you a permanent resident/citizen of Australia?
Are you located within a commutable distance to our Gold Coast office?
What is your expected annual salary?
When are you available to commence?
#J-18808-Ljbffr
-
Digital Marketing Specialist
vor 1 Monat
Gold Coast, Österreich Jetset Digital VollzeitDigital & Search Marketing (Marketing & Communications)Jetset Plumbing and Electrical is looking for a highly enthusiastic person to join our growing marketing division. Jetset Plumbing is the No. 1 maintenance plumbing company in S.E Queensland, with their own in-house marketing team.What we are looking for?Highly motivated online marketing personAbility to...
-
Customer Experience Specialist
vor 2 Wochen
Gold Coast, Österreich Localsearch VollzeitJoin Our Team as a Customer Experience Specialist!Are you passionate about delivering top-notch service and building lasting connections? As a Customer Experience Specialist on our post-live team, you'll be at the heart of creating unforgettable experiences for our clients. Your mission? Ensure every customer feels valued and supported long after their...
-
Customer Service Manager
vor 2 Monaten
Gold Coast, Österreich Interstate Ac Service VollzeitCommunities, Housing and Digital Economy (Organisation site )South/West Region;Delivery; Housing & Homelessness Services; Gold CoastYou will be part of Service Delivery in Housing and Homelessness Services which provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will use your knowledge and skills...
-
Customer Service Specialist
Vor 4 Tagen
Gold Coast, Österreich Randstad Australia VollzeitLocation: Gold Coast - Oxenford to ElanoraRandstad are seeking a Customer Service Specialist within the banking sector in a casual capacity. This role involves working across multiple branches from Oxenford to Elanora, providing exceptional face-to-face customer service and attention to detail. The role of a Teller involves consistently processing customer...
-
Customer Service Specialist
Vor 3 Tagen
Gold Coast, Österreich Randstad Australia VollzeitLocation: Gold Coast - Oxenford to Elanora Randstad are seeking a Customer Service Specialist within the banking sector in a casual capacity. This role involves working across multiple branches from Oxenford to Elanora, providing exceptional face-to-face customer service and attention to detail. The role of a Teller involves consistently processing customer...
-
Digital Director
vor 1 Monat
Central Coast, Österreich S2M Digital Recruitment VollzeitOur client, a prominent digital marketing agency, is seeking a Digital Director to join their Brisbane team.This senior leadership role is focused on driving growth through strategic digital marketing efforts, optimizing performance-based campaigns, and leading a talented team of specialists across multiple channels.Key Responsibilities: Strategic Planning :...
-
Customer Banking Specialist Pacific Fair
Vor 4 Tagen
Gold Coast, Österreich Commonwealth Bank Of Australia VollzeitCustomer Banking Specialist Pacific FairCommonwealth Bank of Australia – Surfers Paradise QLDCustomer Banking Specialist Pacific FairThorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe part of a collaborative and high-performing culturePlease note that rosters are predetermined. Before applying...
-
Customer Banking Specialist Pacific Fair
Vor 4 Tagen
Gold Coast, Österreich Commonwealth Bank Of Australia VollzeitCustomer Banking Specialist Pacific FairCommonwealth Bank of Australia – Gold Coast QLDThorough training program to kickstart your banking careerAccess to extensive employee benefits & discountsBe part of a collaborative and high-performing culturePlease note that rosters are predetermined. Before applying please ensure you are available to cover the...
-
Customer Service Representative
vor 2 Monaten
Gold Coast, Österreich Interstate Ac Service VollzeitCustomerRepresentativeWe are looking for a few Customer Service Representatives to join our team of incredible people. Sitel Grouppartners with the world's best-loved brands, from Fortune 500 companies to local startups, to build strong relationships with their customers. We want people who have an excellent personality, empathy and strong work ethic.Our...
-
Customer Banking Specialist Pacific Fair
Vor 2 Tagen
Gold Coast, Österreich Tideri Jobbörse VollzeitCustomer Banking Specialist Pacific Fair Commonwealth Bank of Australia – Surfers Paradise QLD Customer Banking Specialist Pacific Fair Thorough training program to kickstart your banking career Access to extensive employee benefits & discounts Be part of a collaborative and high-performing culture Please note that rosters are predetermined.Before applying...
-
Customer Service Specialist
vor 3 Wochen
Central Coast, Österreich Advanced Personnel Management VollzeitAbout the RoleAt MyIntegra, Customer Service Specialists are primarily responsible for responding to customer enquiries via phone, email, web chat, and SMS in a professional, friendly, and timely manner.The Customer Service Specialist demonstrates empathy and care, understanding the needs of the customer and is willing to go above and beyond to provide...
-
Customer Banking Specialist Gold Coast Area
vor 2 Wochen
Gold Coast, Österreich Tideri Jobbörse VollzeitWe are a customer and community focused network of branch colleagues.Together we can create brilliant customer experiences that matter.We are looking for Customer Banking Specialists to join our Gold Coast team!Hours: 20 - 32 hours per week across 3-5 days.GOLD AREA Covers: Ashmore Helensvale Kingscliff Mermaid Waters Pacific Fair Broadbeach Robina Runaway...
-
Customer Banking Specialist Gold Coast Area
vor 2 Wochen
Gold Coast, Österreich Commonwealth Bank VollzeitWe are a customer and community focused network of branch colleagues.Together we can create brilliant customer experiences that matter.We are looking for Customer Banking Specialists to join our Gold Coast team!Hours: 20 - 32 hours per week across 3-5 days.GOLD AREA Covers:AshmoreHelensvaleKingscliffMermaid WatersPacific Fair BroadbeachRobinaRunaway...
-
Customer Service Officer
vor 1 Monat
Gold Coast, Österreich Service Hero Consulting Llc VollzeitWork for a company that is leading the way with environmental waste solutions. They supply skip bins to household and construction sites and then collect them whilst ensuring the waste is disposed of correctly to maximise the best environmental solution. Randstad is currently recruiting for a CustomerAdministrator position. We are looking for candidates who...
-
Customer Service Specialist
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitBe part of Beyond Bank a bank that is for and with you.We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage.With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities.When you join Beyond Bank, you will work for a B Corp and be part of a friendly,...
-
Service Advisor
vor 2 Wochen
Central Coast, Österreich Tideri Jobbörse VollzeitService Advisor / Customer Service Specialist The Australian Motors Group is a highly regarded and award-winning automotive dealer network representing Mitsubishi, Mazda, Isuzu UTE, Suzuki, Hyundai and Chery.Our diverse service offering includes finance, warranty, parts, service and new and used vehicles across 6 locations in South Australia.We are a proud...
-
Customer Service Specialist
vor 1 Monat
Central Coast, Österreich Charterhouse Recruitment (Australia) VollzeitCustomer ServiceSpecialist ASAP startSydney CBDFull time | Permanent role Our client is dynamic and leading ASX-listed non-bank lender operating in Australia and New Zealand with over 40 years of experience in providing innovative financial solutions.They are committed to helping their clients achieve their financial goals through exceptional service and a...
-
Customer Service Officer
vor 3 Wochen
Gold Coast, Österreich Ama Group VollzeitAt AMA Collision Arundel, we are a large, spacious facility leading the way in high quality collision repairs. Our team of 42 includes long serving team-members complimented by a new crew coming through.Our specialist team completes all repairs from small to large and our new fully equipped site includes 4 Spray Booths, 4 Car-O-Liner systems, 3 Spot Welders...
-
Digital Service Design Specialist
vor 1 Monat
Central Coast, Österreich Tideri Jobbörse VollzeitJoin a dynamic, diverse and high performing team in an exciting time of growth and technology transformation.Proudly making a difference to establishing a best-in-class, customer centred, client organisation At Sydney Water, we're passionate about making a difference to the lives of our customers and communities.About us We have a proud heritage and a...
-
Customer Service Team Leader
Vor 2 Tagen
Gold Coast, Österreich Global Food & Wine VollzeitFull timeGlobal Food & Wine are leaders in Food Service delivering high quality products and services to the Hotel, Restaurant and Café markets throughout Queensland. We have multiple distribution centres across the state with the head office based on the Gold Coast to ensure our customers receive total satisfaction.Whilst overseeing a small customer...
