Customer Service Manager
vor 3 Monaten
Communities, Housing and Digital Economy (Organisation site )
South/West Region;Delivery; Housing & Homelessness Services; Gold Coast
You will be part of Service Delivery in Housing and Homelessness Services which provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will use your knowledge and skills to deliver quality frontline services through the provision of housing assistance and homelessness support services to Queenslanders most in need.
As the Customer Service Manager, your focus will be to ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.
You will do this by:
• Provision of leadership, guidance and support to a team, the leadership team, and all staff through the effective coordination of a range of activities such as workload and workforce management and planning, that support service delivery's vision and strategic priorities.
• Supporting a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety, learning and capability building.
• Being an active and positive member of the local leadership team, working cooperatively across all teams within the work area, and across the Service Delivery Network.
• Ensuring staff are supported to achieve excellence in their performance at work through supporting a high-performance culture that maximises potential to achieve service delivery and strategic objectives.
• Understanding, Supporting, and applying Human Resource (HR) management policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
• Developing and applying a sound level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes and communicating effectively and sensitively with people from different cultural backgrounds, particularly Aboriginal and Torres Strait Islander peoples, to establish and foster quality relationships.
• Leading, modelling and fostering professionalism, accountability and ethical behaviour and supporting change.
• Leading and ensuring you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.
Applications to remain current for 12 months
Further information
We are committed to building inclusive cultures in thepublic sector that respect and promote human rights and diversity .
Please ensure you download all attachments and follow the instructions on how to apply
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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.
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