Customer Service Representative
vor 2 Wochen
Family-Owned Business | 30+ Years Of Luxury Tiny & Modular Homes ExpertiseFull Time Role in Brendale | Friendly & Supportive TeamAbout The CompanyOur client is dedicated to making the modular and tiny home building journey memorable for their customers. As a family-owned and operated business since 1990, they pride themselves on offering fully customisable designs and an all-inclusive approach to home building. Their reputation for integrity and exceptional service is paramount, ensuring that every customer receives the time, respect, and attention they deserve. Due to the growth within the modular and tiny home market, our client is expanding rapidly and looking to grow their team.
About The OpportunityAs a Customer Service Representative, your responsibilities will include:
Serving as the primary point of contact for client inquiries through phone, email, and in-person interactionsProviding timely and professional responses to questions, concerns, and service requestsAssisting clients in understanding the modular home building process, including design options, timelines, and construction phasesScheduling and coordinating client meetings, site visits, and post-installation follow-upsTracking project progress, preparing and distributing status reports, and proactively communicating updates or changes in schedule to clientsMaintaining accurate records of client interactions and project details in the company's CRM systemAbout YouThe successful candidate will have:
12+ months of customer service experienceExperience in the construction, manufacturing, or home building industry (desirable)HSC or equivalent with any relevant further education beneficialFamiliarity with CRM software, specifically HubSpot, and proficiency in MS Office SuiteExcellent verbal and written communication skillsYou will also have:
A friendly, approachable, and solutions-oriented demeanourThe ability to manage tasks effectively and prioritise to meet deadlinesStrong problem-solving abilities coupled with attention to detailThe capacity to work collaboratively with various teams and manage multiple tasksWhat's in it for You?Modular Home Industry Leader With 30+ Years Of Luxury Custom Home ExpertiseSupportive Team-Focused Environment Where Your Voice MattersGrow Your Career With Training & Development OpportunitiesJoin a Family Run Business with a Great Reputation in the IndustryWork in a Friendly Team with a Great Culture including Monthly BBQsFull-Time Office Based Role in Brendale | Immediate StartApply today and don't miss out on starting this opportunity as soon as possible
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