Hotel Services Team Leader
vor 2 Monaten
Colton Court, 84 Valley View Dr, McLaren Vale SA 5171, Australia Req #247
Tuesday, 22 October 2024
About ACH Group: For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians.
With over 1,900 dedicated individuals working together, we're able to create good lives for our customers.
With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.
The role: We currently have an opportunity for an exceptionally motivated hospitality leadership professional to join our team on a full-time basis at ACH Group's Residential Care Home Colton Court, located in McLaren Vale.
As the Hotel Services Team Leader, you will proudly take the ownership of the daily hotel services operations, ensuring great resident hospitality experiences while overseeing compliance and meeting financial goals across food, dining and housekeeping operations, resident experiences & consumer satisfaction.
If you are a go getter, management professional who thrives in fast-paced environments with new challenges and consistently delivers to the highest quality, someone who wants to change the perception of service delivery whilst maintaining good work life balance, we want to hear from you
What you'll do: Management of catering, dining experience, cleaning and laundry Lead a team and drive culture that genuinely puts hospitality at the heart of what they do Continually drive a team to create and deliver exceptional customer experiences Support a positive environment, challenge the status quo and inspire your team to do the same Continually seek improvements, identifying and addressing gaps Manage the hospitality budget for the home About You
The role demands a person withoutstanding communication skills and ability to building strong relationships with people and stakeholders at all levels, along with:
Experience leading with emotional intelligence, coach and mentor your team to ensure they have the soft skills to effectively run the hospitality operations of the site Experience in the management of hotel, airline lounge or similar professional experience Skills to provide feedback on performance and lead succession planning processes for team members Demonstrated ability to lead large teams and implement transformative change within teams and organisations Proven customer engagement and complaint resolution approach Computer literacy with the ability to use Microsoft Office suite and learn multiple databases Excellentcommunication and customer service skills to deal with a wide range of customers APolice Check for unsupervised contact / vulnerable groups less than 12 months old upon commencement If you want to join our amazing team, we can offer you: Career development with inhouse upskilling and external learning opportunities Friendly and inclusive culture, supporting diversity and employee wellbeing Financial advice for HESTA members, our preferred superannuation supplier Wellbeing program including free employee assistance program Recognition program acknowledging significant contributions Salary packaging to maximise your take home pay Discounted Corporate Membership - Health Insurance – BUPA ACH Group is a not-for-profit organisation in the Health Care Sector.
This means that you can salary packageup to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax.
We also offer a range of perks through our Employee Benefits Program (eg.
discounted private health).
How to Apply: Click 'Apply' now to apply
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.
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