Accor Hotels | Guest Service Manager
vor 4 Wochen
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Swissôtel Nankai Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka's most exciting entertainment, shopping and dining district.
The hotel sits above Nankai Railway's Namba Station offering direct train access to Kansai International Airport, and all major tourist attractions such as Kyoto, Nara and Kobe are within easy reach.
The 36-storey tower has 546 well-appointed guestrooms, including 42 Executive floor rooms and 28 suites with upgraded amenities including Swiss Executive Club Lounge access, ensuring an unrivaled experience with the ultimate amenities and in-room technology.
Pürovel Spa & Sports offers a selection of spa treatments, a fully equipped gym, jacuzzi, sauna, and indoor swimming pool.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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To lead and help manage all aspects of the Guest Service department and ensure all service standards are followed.
Basic knowledge of F&B operations Medium knowledge of Housekeeping Basic knowledge of Hotel operational engineering/IT Effective rostering Basic finance Medium/High reservations Basic revenue and distribution Medium/High loyalty/Guest Experience To participate in various meetings when assigned To manage departmental expense To work on assigned projects by GM/HM/FOM Keep a log of training and development in conjunction with the HM/GM.
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2 years and over customer service experience.
Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory.
Occasional lifting and carrying up to 20 kg High school diploma or GED.
Certificate or diploma in hospitality advantageous.
Exceptional time management and multi-tasking skills.
Strong interpersonal and problem-solving abilities Highly responsible & reliable Ability to work well under pressure in a fast-paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business.
Some positions will include late nights, weekend, and holiday work.
Position requires continuous standing and walking throughout the shift.
Strong knowledge of computer systems and OPERA required, additional languages are an asset.
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Benefits & Perks:
Part of the International Accor global and hotel team.
Employee meals while on shift, laundry, yearly anniversary stay.
Career progression within the hotel and the Accor network.
Work within a progressive team.
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