Customer Service Representative
vor 22 Stunden
Company Description Become a member of a global community
The international logistics industry is an integral piece of the global trade puzzle, we make the world go round.
Our company delivers solutions to complex global challenges faced by some of the most recognized brands in the world.
At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within, so we think not just of this role but those of your future.
More than 50 percent of our staff of over 19,000 employees have been at Expeditors for 5 years or more.
This high retention rate is influenced by a unique compensation program for positions that are more than just jobs.
Join Expeditors and have a chance to grow, thrive, and fulfill your potential.
Job Description To perform day-to-day tasks, demonstrating a thorough understanding of our customer's expectations and executing them with an appropriate sense of urgency, attitude, commitment, and professionalism.
You are required to be our customer's 'go-to' person for all their freight forwarding needs.
In addition to this, you will perform tasks as requested, assisting in general customer service duties both internally and externally while applying the company standards and processes.
Responsible for all aspects of the job as a Customer Service Representative.
KEY RESPONSIBILITIES: Communication: As a Customer Service Representative, you will proactively communicate with customers, demonstrating the great care we have for all our customers. Relationship: You will establish meaningful, personal, and professional relationships with our customers. Information: You will take ownership of understanding and complying with Expeditor's internal process by providing timely, complete, and accurate information. Qualifications Previous related experience and/or training in international freight of 3 years or more. Proficient in Microsoft Office. Strong problem-solving, organizational, and interpersonal skills. Solid oral and written communication skills. General mathematical knowledge, dealing with exchange rates, foreign currency, and general ledger codes.
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