Digital Service Centre
vor 3 Wochen
Siemens has an exciting opportunity for a Digital Service Centre (DSC) Performance Engineer to join our National DSC Team.
The successful applicant will be a subject matter expert who drives all digital service activities, innovation through strategic customer engagement to ensure the effective delivery of appropriate portfolio and resources.
This role supports and represents the service activities of the business to achieve maximum value-driven results.
The DSC Performance Engineer will support and employ methodologies (including customer perspectives, industry trends, competitive analysis, and technology disruptions) to deliver holistic service offerings and enable customers to discover and understand how they can best apply digital transformation to achieve their business objectives.
You will be required to promote the digitalization strategy, drive organizational change, and communicate our vision.
You will partner with Sales, Information Security, Engineers, and other stakeholders to assist in the design, communication, and implementation of Services, Standards, and Processes, as well as develop opportunities for digital services, provide pre-sales/consulting support, and remove organizational barriers to ensure collaboration and excellent service delivery.
Key Responsibilities: Supporting a culture within the team aimed at providing customers analytics and energy-efficient solutions through optimization of their assets and their usage.Identifying and delivering opportunities through the use of analytics and other Digital Service Centre related tools.Identifying and helping support the delivery of automated tasks within the Digital Service Centre.Undertaking Customer Remote support, server maintenance, and repair activities.Undertaking Remote Health check and creation of customer report providing recommendations and owning the quoting process of recommendations with support from the estimating team.Providing Remote Commissioning support of projects and service upgrade works.Leading in the designs and engineering of digital solutions down to detail to satisfy the specified requirements of the customer.Leading in energy and air quality/other digital assessments and developing energy optimization concepts.Using analysis tools to support scoping of various solutions.Leading in the realization of the solution with the required functionality and preparing any design documentation.Designing and developing where required custom solutions and API integration ensuring that Siemens guidelines/cyber security requirements are met. Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion.
Our diverse workforce cultivates innovation and excellence and in turn creates a workplace where our employees belong and prosper.
Diversity and inclusion help us fully realize the potential of our people.
Siemens is a global engineering powerhouse rich in diverse culture expanding over 190 countries.
The company prides itself on 140 years of innovation, sustainability, and technology, brought to businesses around the world.
Our Building Technologies division combines offerings for security solutions and building automation within one company as a service provider and systems integrator and as a manufacturer of respective products.
(Vision to become the leading smart infrastructure company)
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