North Service Centre Consultant
vor 4 Wochen
This is a North Service Centre Consultant role with one of the leading companies in AU right now 🔥 -- AMP -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at AMP 🧐🧐
## Job Description If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future. **Help people create their tomorrow, while you create yours** We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. If we do our job well, we genuinely add to the prosperity of our country and its people. **\*\* START THE NEW YEAR WITH A NEW CAREER \*\*** The North Service Centre (NSC) is an integral part of AMP’s Platforms business and the role of the Customer Service Consultant is to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and customers. Using your passion for outstanding customer service and embodying the AMP value of "put customer first", you will provide AMP's customers and financial advisers with support via numerous contact centre activities including taking inbound calls, responding to webchats and communicating by email. No previous experience in a related industry is needed as comprehensive training will be delivered by our team of in-house subject matter experts. This opportunity is for roles based out of our Melbourne office. AMP offers hybrid working arrangements with the expectation that you attend the office for a minimum of 8 days per week after your initial training. **Recruitment process and key dates:** 1. **Online application** – closing Monday 6 January 2025 2. **Digital assessment** – links will be sent on Wednesday 8 January and assessments to be completed by Sunday 12 January 2025 3. **Assessment Centres** – will be held on Tuesday 21 January 2025 in person at our Melbourne office with morning and afternoon sessions to choose from 4. The **start date** for this intake is Monday 17 February 2025 **What you will bring to the team** - Contact centre or financial services experience is desirable but not essential - Previous experience in a customer/client service role (including retail, hospitality, health care etc) will be highly regarded - Experience in or ability to work in a highly regulated structured workplace - Always “put customer first” and be able to build rapport and establish relationships - Excellent verbal & written communication skills with ability to adapt style where necessary depending on audience and deliver messages in a clear, concise, confident and professional manner - Naturally shows empathy towards advisers and customers - Strong computer literacy is essential including ability to navigate across multiple applications/systems - Highly developed numeracy skills with the ability to interpret and communicate numerical information effectively
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