Telstra Corporation | Center Manager
vor 1 Woche
time left to apply End Date: December 17, 2024 (12 days left to apply)
job requisition id JR-10132085
Employment Type: Permanent
Closing Date: 16 Dec 2024 11:59pm Job TitleCenter Manager
Job SummaryAs a Centre lead, you will play an integral role in driving our four pillars within the TBTC channel and beyond.
Your success in this role is built on providing exceptional project leadership and guidance to high-performing teams and developing and maintaining exceptional relationships with the TBTC channel, Telstra, our vendors and most importantly our customers.
Job DescriptionWe're an iconic Aussie brand with a global footprint.
Our purpose is to build a connected future so everyone can thrive.
We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work.
For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.
Key ResponsibilitiesStrategic & Market LeadershipLead the development and execution of the annual business plan for TBTC to exceed the customer and financial targets.Manage the growth, sales, expenses, inventory and results and report on TBTC performance within the TBTC Leadership Team operating rhythm.Manage profitability and contribution of the region and proactively identify and address any gaps.Drive Market Leadership within the TBTC geo zone to increase local community engagement, media and marketing and other specific campaigns.Work closely with indigenous community and rural business customers and develop long term strategic relationships that fit their specific needs.Work closely with the Telstra Regional Australian Team to ensure Telstra is embedded in local communities and support brand engagement activities.Support national marketing campaigns at a local level and leverage market knowledge to ensure elements such as centre design and visual merchandising maximise performance and provide consistent experiences for our business customers.Identify and advise Telstra Channel Team SLT on market trends, competitor activities and recommend appropriate action to ensure the business is best equipped to succeed and grow.Establish and maintain effective relationships with our strategic vendor partners.Sales & OperationalWork with the TBTC Senior Operations Lead to monitor and analyse compliance against Telstra operating standards and processes, conduct regular audits, stock takes and manage risk and performance to drive consistency and improve operational excellence.Work with the TBTC Senior Sales Lead to drive effective implementation of agreed sales model and ensure engagement and participation in TBTC Channel change / launch activities.Lead and resolve complex conduct-related investigations.Act as a point of escalation for complex customer issues or CEO-referred customer complaints.Research, analyze and apply competitor insights to ensure our processes, frameworks, governance, and controls remain best practice.Ensure regular check ins to ensure all team members are Doing Good Business Responsibly.People LeadershipCreate a safe and engaging environment where the team are motivated and empowered to thrive.Role model the Telstra code of conduct and flexible workplace practices.Facilitate and participate in weekly team meetings to communicate key information and to seek feedback.Lead, coach and mentor the Senior Sales & Operations Leads and provide insights and advice on ways to empower their teams.Promote staff development through training and ongoing career development.Provide direction to the team and help them set SMART performance goals and development plans that enable them to achieve sales & customer experience targets.Conduct regular fortnightly one to one performance conversations and team skip meetings as required.
Ensure consistent talent management and succession planning to drive sustained performance.Lead a high performing team and embrace agile principles in line with Telstra's T25 strategy and long-term commitments.Build a sustainable and environmentally supportive business in the local community.About YouBroad sales experienceExtensive leadership skillsSolid experience driving sales and service outcomeBuilding a culture of delivery and sales on service targetsStrong experience in coaching, leading and developing peopleWhen you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.
We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work.
We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.
About UsWe're an iconic Aussie brand with a global footprint.
From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed.
We've always been committed to being a great place to work as we make the world a better place too.
Working at Telstra, we all have a why.
Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here.
Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
Recruitment SupportWe are committed to making it easy for everyone to apply.
If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox.
#J-18808-Ljbffr
-
Center Manager
vor 4 Wochen
Melbourne, Österreich Telstra Corporation VollzeitTime left to apply End Date: December 17, 2024 (4 days left to apply)Job requisition id JR-10132085Employment TypePermanentClosing Date16 Dec 2024 11:59pmJob TitleCenter ManagerJob SummaryAs a Centre lead, you will play an integral role in driving our four pillars within the TBTC channel and beyond.Your success in this role is built on providing exceptional...
-
Telstra Retail: Assistant Store Manager Melton
vor 1 Monat
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Assistant Store Manager MELTONJob Summary To support the Store Manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model. You will be a member of the team with excellent skills in operational governance. You will...
-
Telstra Retail: Assistant Store Manager Melton
vor 1 Monat
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Assistant Store Manager MELTONApplylocations Melbournetime type Full timeposted on Posted 2 Days Agotime left to apply End Date: December 28, 2024 (27 days left to apply)job requisition id JR-10135583Employment TypePermanentClosing Date27 Dec 2024 11:59pmJob TitleTelstra Retail: Assistant Store Manager MELTONJob Summary To support the Store...
-
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Assistant Store Manager ARARATApply locations Melbourne time type Full time posted on Posted 2 Days Ago time left to apply End Date: January 13, 2025 (28 days left to apply) job requisition id JR-10136904Employment TypePermanentClosing Date12 Jan 2025 11:59pmJob TitleTelstra Retail: Full Time Assistant Store Manager ARARATJob...
-
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Assistant Store Manager ARARATApply locations Melbourne time type Full time posted on Posted 2 Days Ago time left to apply End Date: January 13, 2025 (28 days left to apply) job requisition id JR-10136904Employment TypePermanentClosing Date12 Jan 2025 11:59pmJob TitleTelstra Retail: Full Time Assistant Store Manager ARARATJob...
-
Telstra Retail: Full Time Assistant Store Manager
vor 4 Wochen
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Assistant Store ManagerEmployment TypePermanentClosing Date11 Jan 2025 11:59pmJob SummaryTo support the Store Manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model. You will be a member of the team...
-
Telstra Retail: Full Time Assistant Store Manager
vor 4 Wochen
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Assistant Store ManagerEmployment TypePermanentClosing Date11 Jan 2025 11:59pmJob SummaryTo support the Store Manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model.You will be a member of the team...
-
Telstra Retail: Customer Service
vor 3 Monaten
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Customer Service & Sales ConsultantApplyLocations: Melbourne, Greensborough Plaza Shop 258 259 25 Main St, Telstra Store Point Cook, Telstra Store Brunswick, Telstra Store CamberwellEmployment Type: PermanentClosing Date: 8 Sept 2024 11:59pmJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers...
-
Telstra Retail: Casual Customer Service
vor 1 Tag
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Casual Customer Service & Sales Consultant MALVERNApply locations Melbourne time type Full time posted on Posted Yesterday time left to apply End Date: February 8, 2025 (28 days left to apply) job requisition id JR-10137573Employment TypeCasualClosing Date7 Feb 2025 11:59pmJob TitleTelstra Retail: Casual Customer Service & Sales Consultant...
-
Telstra Retail: Part Time Customer Service
Vor 2 Tagen
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Part Time Customer Service & Sales Consultant WERRIBEEApply locations Telstra Store Werribee time type Part time posted on Posted Today time left to apply End Date: January 2, 2025 (29 days left to apply) job requisition id JR-10135684Employment TypePermanentClosing Date1 Jan 2025 11:59pmJob TitleTelstra Retail: Part Time Customer Service &...
-
Telstra Retail: Casual Customer Service
Vor 2 Tagen
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Casual Customer Service & Sales Consultant MALVERNApply locations Melbourne time type Full time posted on Posted Yesterday time left to apply End Date: February 8, 2025 (28 days left to apply) job requisition id JR-10137573Employment TypeCasualClosing Date7 Feb 2025 11:59pmJob TitleTelstra Retail: Casual Customer Service & Sales Consultant...
-
Telstra Retail: Full Time Customer Service
Vor 2 Tagen
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Customer Service & Sales Consultant MELBOURNE EMPORIUMApply locations Melbourne time type Full time posted on Posted 2 Days Ago time left to apply End Date: February 7, 2025 (27 days left to apply) job requisition id JR-10137210Employment TypePermanentClosing Date6 Feb 2025 11:59pmJob TitleTelstra Retail: Full Time Customer Service...
-
Telstra Retail: Full Time Customer Service
Vor 2 Tagen
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Customer Service & Sales Consultant MELBOURNE EMPORIUM Apply locations Melbourne time type Full time posted on Posted 2 Days Ago time left to apply End Date: February 7, 2025 (27 days left to apply) job requisition id JR-10137210Employment Type PermanentClosing Date 6 Feb 2025 11:59pmJob Title Telstra Retail: Full Time Customer...
-
Telstra Retail: Full Time Customer Service
Vor 2 Tagen
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Customer Service & Sales Consultant MELBOURNE EMPORIUM Apply locations Melbourne time type Full time posted on Posted 2 Days Ago time left to apply End Date: February 7, 2025 (27 days left to apply) job requisition id JR-10137210 Employment Type Permanent Closing Date 6 Feb 2025 11:59pm Job Title Telstra Retail: Full Time Customer...
-
Telstra Retail: Casual Customer Service
vor 2 Monaten
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Casual Customer Service & Sales Consultant FOUNTAIN GATEApply locations Westfield Fountain Gate Shop 1109 352 Princes Hwy time type Full time posted on Posted Yesterday time left to apply End Date: December 26, 2024 (27 days left to apply) job requisition id JR-10135222Employment TypeCasualClosing Date25 Dec 2024 11:59pmJob TitleTelstra...
-
Telstra Retail: Full Time Assistant Store Manager
vor 4 Wochen
Melbourne, Österreich Telstra VollzeitEmployment Type: PermanentClosing Date: 11 Jan 2025 11:59pmJob TitleTelstra Retail: Full Time Assistant Store ManagerJob Summary To support the Store Manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model.You will be a member...
-
Telstra Retail: Part Time Customer Service
Vor 2 Tagen
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Part Time Customer Service & Sales Consultant GREENSBOROUGHApply locations Melbourne time type Part time posted on Posted 2 Days Ago time left to apply End Date: January 17, 2025 (29 days left to apply) job requisition id JR-10136916Employment TypePermanentClosing Date16 Jan 2025 11:59pmJob TitleTelstra Retail: Part Time Customer Service &...
-
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Part Time Customer Service & Sales Consultant CRAIGIEBURNEmployment TypePermanentClosing Date6 Feb 2025 11:59pmJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.You achieve this by providing an exceptional in-store customer journey, and through your...
-
Telstra Retail: Part Time Customer Service
vor 2 Stunden
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Part Time Customer Service & Sales Consultant DONCASTERJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the...
-
Telstra Retail: Full Time Customer Service
vor 2 Stunden
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Full Time Customer Service & Sales Consultant ALTONA GATEApply locations Melbourne time type Full time posted on Posted 4 Days Ago time left to apply End Date: February 7, 2025 (25 days left to apply) job requisition id JR-10137215Employment TypePermanentClosing Date6 Feb 2025 11:59pmJob TitleTelstra Retail: Full Time Customer Service & Sales...
