Central Reservations Team Leader
vor 3 Wochen
Melbourne CBD Head Office | RACV Travel & Experiences
Full-time | Hybrid
Competitive Salary | Discounts on RACV products and resorts
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
Join our leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture.
With a varied business from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you'll enjoy the best of tourism and have room to grow.
About the Opportunity
An exciting opportunity has arisen for an experienced Central Reservations Team Leader, to join our Leisure division in the Travel & Experiences team.
The Central Reservations team manage the reservations call centre enquiries and bookings for our ten luxury RACV clubs & resorts throughout VIC, QLD & TAS.
As a Team Leader, you will oversee the daily operations, leading by example with a 'hands on' approach, to ensure our members and customers experience a seamless and efficient booking process and a high level of customer service.
Our central reservations team is based in head office at 485 Bourke St, CBD.
Initially this role will be required in the office five days week, for the first two-three months.
Our team enjoy flexibility with hybrid work, four days in the office and one day at home, Monday – Friday 9am-5pm.
This could be just the right role for you?
Reporting to the Central Reservations Manager, you will lead a team of nine consultants to steer operational efficiencies, foster innovative ideas, encourage teamwork and a supportive workplace culture.
Your key responsibilities for the role include: Lead, mentor and motivate the team to meet and exceed performance goals & KPIs Train, coach and develop team members, monitoring call quality, providing ongoing support and feedback to enhance performance and customer service standards Support a member first culture, ensuring customer service excellence is consistently delivered Optimise the booking processes and manage the call centre workflow through best practice processes Answering customer phone calls and online enquiries to manage reservation bookings, changes and amendments Develop a knowledge and promote RACV product and services to provide value and benefit to members and customers Collaborate with leaders to maximise revenue targets through upselling and cross-selling objectives Report on sales and call centre performance metrics & contribute to team meetings Resolve complaints and escalations effectively Promote safe work practices to ensure a safe workplace is maintained Practice the RACV values – innovation, accountability, care & teamwork
What you'll need to be successful
Experience in a leadership role as a supervisor or team leader in a hotel front office or reservations environment Experience in a high-volume customer service sales call centre environment Proficient in MS Office applications and reservations system, PMS Opera, preferred Salesforce and Genesys Cloud telephony system, preferred Leadership and staff management experience to motivate, reward, appraise and develop a high performing team Understanding of selling, cross-selling and upselling techniques Exceptional customer service ethic and ability to build strong relationships with stakeholders Ability to manage multiple priorities and work in a fast-paced reservations call centre environment with large multi-outlet hotel/resorts Strong organisational, time management, attention to detail and problem-solving skills Professional written and verbal communication and interpersonal skills
We are Offering
Competitive Salary Discounts on RACV products & resorts Opportunities for career growth and development
The RACV difference
If you're curious, we're always looking for the best and brightest minds to come aboard for the journey.
Application process
You can learn more about the RACV at careers.racv.com.au Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success.
We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link below.
How to apply:
Click Apply Now and log in to your Candidate Profile If required, click Forgot your password to receive a link to reset If you have not previously registered: Click Create an account to apply for our career opportunities; or Click Apply Now and create your Candidate Profile as part of your application
#J-18808-Ljbffr
-
Central Reservations Team Leader
vor 1 Woche
Melbourne, Österreich Racv VollzeitMelbourne CBD Head Office | RACV Travel & ExperiencesFull-time | HybridCompetitive Salary | Discounts on RACV products and resortsGreat things start hereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.Join our leisure team...
-
Central Reservations Team Leader
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitMelbourne CBD Head Office | RACV Travel & Experiences Full-time | Hybrid Competitive Salary | Discounts on RACV products and resorts Great things start here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.Join our leisure...
-
Central Reservations Team Leader
vor 2 Wochen
Melbourne, Österreich Racv VollzeitMelbourne CBD Head Office | RACV Travel & Experiences Full-time | Hybrid Competitive Salary | Discounts on RACV products and resorts Great things start here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.Join our leisure...
-
Central Reservations Sales Support
vor 4 Wochen
Melbourne, Österreich RACV VollzeitThis is a Central Reservations Sales Support - Travel role with one of the leading companies in AU right now 🔥 -- RACV -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at RACV 🧐🧐**About the Opportunity ** An exciting opportunity has arisen for a Central...
-
Central Reservations Sales Support
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitMelbourne CBD | RACV Travel & Experiences Full-time Competitive Salary | Discounts on RACV products and resorts Great things start here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.Join our leisure team whose job it is...
-
Central Reservations Sales Support
vor 2 Wochen
Melbourne, Österreich Racv VollzeitMelbourne CBD | RACV Travel & ExperiencesFull-timeCompetitive Salary | Discounts on RACV products and resortsGreat things start hereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.Join our leisure team whose job it is to...
-
Reservation Manager
vor 3 Wochen
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionWhy work for Accor?We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Reservation Manager
vor 3 Wochen
Melbourne, Österreich Accor Hotels VollzeitCompany DescriptionWhy work for Accor?We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Reservations Supervisor
vor 2 Wochen
Melbourne, Österreich The Ritz-Carlton VollzeitJob Number 24174154Job Category ReservationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementThe Ritz-Carlton, Melbourne is looking for a dynamic Reservations Supervisor on a full-time basis.This role requires a detail-oriented...
-
Reservations Coordinator
vor 1 Tag
Melbourne, Österreich Food And Wine VollzeitAbout Us Our group boasts a collection of iconic hospitality destinations and world-class venues including The Hotel Windsor, Aru, Sunda, Kudo and Antara, each offering unique experiences for our valued guests. At the heart of our success is a passion for exceptional service and a commitment to excellence in all that we do. We are driven by a deep...
-
Reservations Coordinator
vor 14 Stunden
Melbourne, Österreich Tideri Jobbörse VollzeitAbout Us Our group boasts a collection of iconic hospitality destinations and world-class venues including The Hotel Windsor, Aru, Sunda, Kudo and Antara, each offering unique experiences for our valued guests.At the heart of our success is a passion for exceptional service and a commitment to excellence in all that we do.We are driven by a deep appreciation...
-
Reservations Supervisor | Cruise Whitsundays
vor 2 Wochen
Melbourne, Österreich Whitsunday Regional Council VollzeitAbout Cruise Whitsundays Cruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays.Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing...
-
Assistant Reservation Manager
vor 3 Wochen
Melbourne, Österreich Accor Hotels VollzeitHOTEL OVERVIEW Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your...
-
Reservations Associate
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitJob Title: Reservations Associate (Travel) Job Type: Part-Time to Full-Time Compensation: Commission-Based Pay Location: Australia (Must reside in and have work authorization) Age Requirement: Must be at least 18 years old Benefits: Travel perks and discounts Job Description: Are you passionate about travel and eager to help others plan their dream...
-
Drafting Team Leader
vor 3 Wochen
Melbourne, Österreich Reha Team Hannover VollzeitWhat's on offer?As part of the Drafting Leadership Team this Team Leader will work across Greenfields projects.The Team Leader is responsible for the allocation of Team workflow, coordination of drafting resources and supporting the Greenfields Drafting Team to document and deliver a range of products and services including Working Drawings.Responsibilities...
-
Msp Technical Team Lead
vor 2 Wochen
Melbourne, Österreich Team Employment VollzeitThe technical team leader will head up an existing team of senior engineers.The role will report directly to the CEO and have full line management responsibility for the professional services team.OUR CLIENT: You'll join a well-established IT services provider.They provide contemporary managed and professional services to an extensive and growing customer...
-
Reservation Co-Ordinator
vor 3 Wochen
Melbourne, Österreich Accor Apartments & Realty VollzeitAt Quay West Suites Melbourne, we transform every guest's stay into an unforgettable experience.We are more than just a luxury apartment-style hotel—we are a vibrant community overlooking the beautiful Yarra River, right in the heart of Southbank Promenade, where style and elegance meet top-notch hospitality.Here, you will work in a stunning environment,...
-
Team Leader Ndis Sil- Muswellbrook
vor 3 Wochen
Melbourne, Österreich Reha Team Hannover VollzeitThe Team Leader, NDIS Services plays an important hands-on role in the planning and development, implementation, review and evaluation of a person's Individual Person-Centered Plan, whilst also providing supervision, mentoring and development to staff.Located in Muswellbrook, the role works in Supported Independent Living, Monday to Friday between the hours...
-
Reservation Executive
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitCompany DescriptionWhy work for Accor?We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Ms Dynamics Business Central
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitMS Dynamics Business Central - Lead Functional Consultant Job Title: MS Dynamics 365 Lead Business Central Functional Consultant Location: Melbourne, Sydney, Adelaide is preferred, but open to the right candidate Salary: Negotiable – based on Experience Start: As soon as possible About Us: Wild Tech is a leading provider of innovative business solutions,...
