Engineering Manager
vor 1 Monat
Engineering Manager - (BE) - Global User Voice - Enablement Full-time Recruitment type: Permanent Join the team redefining how the world experiences design.
Where and how you can work
Our flagship campus is in Sydney.
We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide.
You have the choice in where and how you work, whether in the office, at home, or a combination of both.
About the Group
As Canva continues to grow and scale to 1 billion users, the Global User Voice Enablement group ensures that our customer service operations are supported to be successful (learning, training, QA, systems and tools).
About the Role
As the Engineering Manager, you will lead the team that secures, scales, and builds the systems and tools used by our 900 customer happiness specialists to answer more than 1 million tickets annually:
Consolidate and define the future of Canva back offices for the entire business.
Improve and roll out the permission framework to secure our platform for all customer agents.
At the moment, this role is focused on:
Leading and coaching a motivated team of 4 engineers Leading the breakdown and delivery of large projects Operating services with excellence (including being on call) Guiding the technical vision with senior group members Supporting team growth via feedback and reviews Designing, developing, and deploying solutions through hands-on software development Fostering an impactful team culture through code reviews, knowledge sharing, and process improvements Promoting a safe and productive team culture with a focus on collaboration Advocating for engineering needs to non-technical partners You're probably a match if you have:
Experience or genuine interest in supporting internal users and tools Experience/knowledge in security and scaling systems Experience in working with diverse stakeholders Validated experience in technical people leadership Success in leading cross-disciplinary teams Exceptional problem-solving skills Exceptional communication and collaboration skills Grounded computer science and engineering fundamentals It would be great if you had (though not essential
):
An interest in security (authentication systems, permissions) An interest in customer support systems Commercial experience in Java What's in it for you?
Achieving our big goals motivates us to work hard, but you'll also experience moments of magic and fun at Canva.
We offer a range of benefits to support your success in and outside of work.
Here's a taste of what's on offer:
Equity packages Inclusive parental leave policy An annual Vibe & Thrive allowance Flexible leave options Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills, and passion.
When you apply, please tell us your pronouns and any reasonable adjustments you may need during the interview process.
Please note that interviews are conducted virtually.
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