Grow, Inc. | Quality And Insights Analyst, Complaints | Melbourne
vor 2 Wochen
Quality and Insights Analyst, Complaints Company Description: Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.
GROW Inc might just be that for you
So, who is GROW Inc?
Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.
We're solving big problems in the Superannuation and Managed Funds industry.
The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90's computing.
How are we doing it?
We're solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians.
We're making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.
We're rebels with a cause.
We're authentic, diverse, and embrace our differences as we continue to put a dent in the universe.
We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.
Job Description: As a Quality Assurance Officer in the Complaints team, you will play a crucial role in ensuring the highest standards of quality and driving continuous improvement across our service delivery.
Your role will involve detailed analysis of quality data, trend identification, and the development of actionable insights to enhance service delivery, reduce risks, and improve client satisfaction.
In addition to these responsibilities, you will be responsible for producing both client and internal reports, as well as completing quality reviews to ensure compliance with standards and identify areas for improvement.
Qualifications:
3 or more years of experience in quality, analysis, or insights within the financial services industry (essential) Experience in complaints management (essential) Experience in superannuation (highly desirable) Power BI experience (highly desirable) Strong analytical skills, with a demonstrated ability to analyse complex data, identify trends, and provide actionable insights Experience in client reporting and internal reporting, with a strong attention to detail and accuracy Proficiency in conducting quality reviews to ensure compliance with standards and identify areas for improvement Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively to various stakeholders A strong customer focus, with the ability to align service delivery with client needs and expectations Ability to work collaboratively in a team environment, supporting cross-functional teams and sharing knowledge to drive improvements Strong time management skills, with the ability to prioritise tasks effectively and meet deadlines Strong commercial acumen, understanding how quality and insights contribute to business success Resilience and tenacity, thriving in a fast-paced environment and handling multiple priorities with ease A proactive approach to problem-solving and continuous improvement, with the ability to take ownership of your work and drive initiatives to enhance service quality Additional Information:
Why you'll love working at GROW:
Birthday Leave - Take an extra day off per year on your birthday
Weekly Pay Cycle - No more waiting for PayDay
Hybrid Work Arrangement - We have a true hybrid arrangement
Exciting Discounts - Think movie tickets, gift cards & even electronics Looking for a job can be stressful and we don't want you agonising over the wording of your cover letter, so don't include one.
Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are.
Even if you don't meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application.
You never know, you could be the perfect person to join our team
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Be careful - Don't provide your bank or credit card details when applying for jobs.
Don't transfer any money or complete suspicious online surveys.
If you see something suspicious, report this job ad.
#J-18808-Ljbffr
-
Quality And Insights Analyst, Complaints
vor 4 Wochen
Melbourne, Österreich Grow Inc. VollzeitQuality and Insights Analyst, Complaints Full-time Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you! So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably...
-
Quality And Insights Analyst, Complaints
vor 4 Wochen
Melbourne, Österreich Grow, Inc. VollzeitQuality and Insights Analyst, ComplaintsCompany Description: Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you...
-
Melbourne, Österreich Tideri Jobbörse VollzeitQuality and Insights Analyst, Complaints Company Description: Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you???re up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you...
-
Quality Assurance Officer
vor 1 Monat
Melbourne, Österreich Grow Inc. VollzeitWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're solving big problems in the...
-
Quality Assurance Officer
vor 1 Monat
Melbourne, Österreich Grow, Inc. VollzeitCompany Description Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're solving...
-
Quality And Insights Analyst, Complaints
vor 4 Wochen
Melbourne, Österreich Airtree Ventures Pty VollzeitCompany Description Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge. GROW Inc might just be that for you! So, who is GROW Inc? Founded in 2016, we're the Australian FinTech success story you probably haven't heard about. We're...
-
Team Lead, Complaints
vor 1 Monat
Melbourne, Österreich Grow Inc. VollzeitWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're solving big problems in the...
-
Grow, Inc. | Apra Reporting Analyst | Melbourne
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're solving big problems in the...
-
Quality & Insights Analyst
vor 2 Monaten
Melbourne, Österreich La Trobe Financial VollzeitAustralia's premier Alternative Asset Manager since 1952. Our culture combined with our commitment to service and our customers has seen La Trobe Financial grow to over $20 billion Assets Under Management and over 550 employees deployed across Melbourne and Sydney.The OpportunityWe are looking for a self-motivated and outcome focused individual to join our...
-
Quality & Insights Analyst
vor 2 Monaten
Melbourne, Österreich La Trobe Financial VollzeitAustralia's premier Alternative Asset Manager since 1952.Our culture combined with our commitment to service and our customers has seen La Trobe Financial grow to over $20 billion Assets Under Management and over 550 employees deployed across Melbourne and Sydney.The Opportunity We are looking for a self-motivated and outcome focused individual to join our...
-
Quality & Insights Analyst
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitAustralia's premier Alternative Asset Manager since 1952.Our culture combined with our commitment to service and our customers has seen La Trobe Financial grow to over $20 billion Assets Under Management and over 550 employees deployed across Melbourne and Sydney.The Opportunity We are looking for a self-motivated and outcome focused individual to join our...
-
Quality Assurance Officer
vor 1 Monat
Melbourne, Österreich Airtree Ventures Pty VollzeitCompany Description Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you! So, who is GROW Inc? Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're...
-
Apra Reporting Analyst
vor 2 Monaten
Melbourne, Österreich Grow, Inc. VollzeitWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge. GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about. We're solving big problems in...
-
Specialist, Complaints Reporting
vor 2 Wochen
Melbourne, Österreich Cbus Super Fund VollzeitSpecialist, Complaints Reporting & InsightsAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning...
-
Apra Reporting Analyst
vor 2 Monaten
Melbourne, Österreich Grow Inc. VollzeitWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're solving big problems in the...
-
Apra Reporting Analyst
vor 2 Monaten
Melbourne, Österreich Grow, Inc. VollzeitWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you!So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're solving big problems in the...
-
Cbus Super | Specialist, Complaints Reporting
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitSpecialist, Complaints Reporting & Insights About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds.For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry.As an award-winning...
-
Specialist, Complaints Reporting
vor 2 Wochen
Melbourne, Österreich Cbus Super Fund VollzeitSpecialist, Complaints Reporting & InsightsAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning...
-
Specialist, Complaints Reporting
vor 2 Wochen
Melbourne, Österreich Cbus Super Fund VollzeitSpecialist, Complaints Reporting & InsightsAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning...
-
Melbourne, Österreich Tideri Jobbörse VollzeitSpecialist, Complaints Reporting & Insights About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds.For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry.As an award-winning...
